A leading financial institution in Kenya is inviting qualified, dynamic, and passionate professionals to join its fast-growing and vibrant teams in various departments. This recruitment drive offers a unique opportunity for individuals who wish to advance their careers in asset finance, branch operations, and customer service. With an unwavering commitment to service excellence, innovation, and empowerment, the institution is seeking individuals who are not only skilled but also driven to create impact through financial solutions and excellent client experiences.
Whether you are looking to thrive as a credit analyst, branch operations manager, cash officer, or call center officer, these roles are tailored for those who want to work in a supportive, performance-driven, and people-centered environment.
Below is a detailed breakdown of the current job openings, each carrying significant responsibility and the opportunity for professional growth.
1. Senior Associate – Credit Analyst, Asset Finance (Nairobi)
Department: Asset Finance
Location: Nairobi
Job Type: Full-Time
Job Summary:
The Senior Associate – Credit Analyst will be responsible for evaluating the creditworthiness of asset finance applicants and advising the business on credit risk. This role supports credit underwriting processes to ensure prudent credit decisions that align with the institution’s risk appetite while enabling growth in the asset finance portfolio.
Key Responsibilities:
- Analyze financial data, bank statements, credit history, and other customer-related information to assess credit applications.
- Develop financial models and forecasts to inform credit decisions and risk evaluations.
- Work closely with the Asset Finance sales team to ensure comprehensive assessment and quick turnaround of applications.
- Prepare credit appraisal reports and make recommendations in line with set credit policies.
- Monitor performance of the asset finance loan book to identify early warning signs of default.
- Participate in periodic reviews of credit policies and provide feedback on potential improvements.
- Liaise with external stakeholders such as valuers, insurers, and credit reference bureaus to gather information during the underwriting process.
- Maintain accurate credit files and ensure compliance with regulatory and internal requirements.
Ideal Candidate Attributes:
- Strong analytical and decision-making skills.
- In-depth understanding of asset finance products and credit assessment frameworks.
- Excellent report writing and communication skills.
- Ability to handle pressure and deliver on turnaround time expectations.
2. Branch Operations Manager – Migori, Bomet, Homabay, Kitengela, Kitui, Nyahururu, Utawala, Cross Road, and Valley Arcade
Department: Branch Support
Locations: Nairobi and Branches as Listed
Job Type: Full-Time
Job Summary:
The Branch Operations Manager plays a critical leadership role in ensuring the seamless delivery of operational services at the branch level. The role ensures all banking operations align with regulatory standards and internal policies, enhances customer satisfaction, and maintains operational efficiency.
Key Responsibilities:
- Oversee daily branch operations, including cash management, account processing, reconciliations, and compliance adherence.
- Provide leadership, coaching, and mentorship to branch support staff.
- Ensure timely resolution of operational issues and customer complaints.
- Implement standard operating procedures and ensure consistent service delivery across all touchpoints.
- Monitor branch performance indicators and recommend operational improvements.
- Ensure branch security procedures, including cash handling and vault management, are followed.
- Liaise with central operations and support teams for resource planning and escalations.
- Coordinate audits and inspections, ensuring adherence to regulatory and internal controls.
- Oversee vendor management and maintenance of branch facilities and equipment.
- Participate in branch strategic planning and performance management.
Ideal Candidate Attributes:
- Strong leadership and team management capabilities.
- Excellent understanding of branch operations and regulatory frameworks.
- Strong interpersonal and customer service skills.
- High integrity and attention to detail.
3. Cash Officer – Migori, Bomet, Homabay, Kitengela, Kitui, Nyahururu, Utawala, Cross Road, and Valley Arcade
Department: Branch Support
Locations: Nairobi and Branches as Listed
Job Type: Full-Time
Job Summary:
The Cash Officer is entrusted with the accurate and efficient handling of cash transactions in the branch. This role plays a vital role in ensuring that customers are served promptly and accurately while maintaining the integrity and safety of cash operations.
Key Responsibilities:
- Receive and disburse cash to customers in a timely and accurate manner.
- Process deposit and withdrawal transactions over the counter and ensure entries are correctly posted.
- Ensure compliance with cash handling procedures, including daily balancing and reconciliation.
- Prepare daily cash reports and maintain accurate transaction records.
- Handle bulk cash and coordinate with the Branch Operations Manager for replenishment and vault management.
- Detect and report suspicious transactions or counterfeit currency in line with AML policies.
- Provide a courteous, professional, and responsive experience for walk-in clients.
- Support other branch functions as needed to ensure service continuity.
- Assist with ATM loading and reconciliation where required.
Ideal Candidate Attributes:
- High level of accuracy and integrity.
- Customer-centric attitude with strong interpersonal skills.
- Basic understanding of banking systems and procedures.
- Ability to work under pressure and multitask efficiently.
4. Contact Centre Officer – Nairobi
Department: Call Center Unit
Location: Nairobi
Job Type: Full-Time
Job Summary:
The Contact Centre Officer is responsible for providing first-line support to customers by responding to inquiries, complaints, and service requests through various communication channels. This position is instrumental in enhancing customer experience and ensuring client satisfaction.
Key Responsibilities:
- Handle inbound and outbound calls, emails, and live chat interactions from customers.
- Respond to client inquiries regarding products, services, transaction issues, and account status.
- Log and resolve customer complaints while escalating complex issues to relevant departments.
- Track customer requests and follow up to ensure timely closure and feedback.
- Educate customers on product features, digital banking options, and service procedures.
- Monitor call queues and manage response times to meet performance targets.
- Update customer records and contact logs accurately within the CRM system.
- Identify and report trends in customer feedback for service improvement.
- Collaborate with internal teams to ensure end-to-end resolution of customer queries.
- Maintain a positive and professional demeanor in all customer interactions.
Ideal Candidate Attributes:
- Clear verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Familiarity with call center systems and customer relationship management tools.
- Patience and emotional intelligence when dealing with diverse client needs.
Why Join This Institution?
- Work in an environment that values integrity, innovation, and service.
- Be part of a collaborative and inclusive culture that rewards performance and encourages growth.
- Get access to continuous learning and development opportunities.
- Enjoy competitive compensation and benefits tailored to support personal and professional wellness.
This is more than just employment—it is a chance to build a career that truly matters. If you are motivated to contribute to Kenya’s financial empowerment journey, one of these positions may be your ideal fit.
Application Instructions:
To apply, submit your application through the organization’s official recruitment platform. Make sure to provide accurate and up-to-date information including your preferred location (for location-specific roles).
Note: Only shortlisted candidates will be contacted. The institution is an equal opportunity employer and encourages applications from all qualified individuals, including women, youth, and persons with disabilities.
