Penda Health is one of Kenya’s most dynamic and fast-growing healthcare providers, on a mission to deliver high-quality, patient-centered, and affordable healthcare for all. We are driven by our values, technology, and an unwavering commitment to transform healthcare in Kenya. As we continue to scale, we are seeking a highly motivated and solutions-oriented individual to join our Information Technology team in the pivotal role of Business Systems Analyst.
This is an excellent opportunity for an individual with a passion for systems optimisation, technology-enabled healthcare, and impact-driven work to play a central role in supporting and enhancing the digital infrastructure that powers our operations. If you’re looking to work at the intersection of healthcare, business processes, and cutting-edge technology, then this role could be the next step in your career journey.
Position Overview
Job Title: Business Systems Analyst
Location: Kenya
Employment Type: Full Time
Career Level: Mid Level
Department: Information Technology
Reports to: Senior Business Analyst
Application Deadline: 30th July 2025
About the Role
As a Business Systems Analyst, you will work as a key bridge between the operational, clinical, and technical teams at Penda Health. You will support, maintain, and improve critical systems including our Electronic Medical Records (EMR) and Enterprise Resource Planning (ERP) platforms. Your goal will be to ensure that the systems supporting our medical centres and back-office operations are efficient, user-friendly, and aligned with the needs of the business.
This is a highly collaborative role where you will be expected to translate operational challenges and user needs into technical specifications, support software solutions, and ensure systems are optimised for scale, performance, and patient impact.
Key Responsibilities
1. Business Process Analysis and Systems Optimisation
- Partner with users from various departments including clinical teams, operations, and finance to analyse workflows and gather feedback.
- Evaluate current system functionalities and identify pain points, inefficiencies, and areas for improvement.
- Recommend and design process improvements and system configurations to enhance productivity and data integrity.
- Align digital workflows with business objectives to optimise care delivery and operational efficiency.
2. Application Support and Troubleshooting
- Serve as the first line of technical support for EMR and ERP platforms used across Penda’s facilities.
- Log, investigate, and resolve issues while ensuring compliance with Service Level Agreements (SLAs).
- Escalate complex problems to vendors or senior technical teams and follow up to resolution.
- Track and document all incidents and resolutions to ensure a responsive support environment.
3. Documentation and Training Support
- Develop and maintain clear, user-friendly documentation including process flows, standard operating procedures, and system user guides.
- Work closely with operations and HR teams to train end-users on new features and functionalities.
- Foster knowledge sharing and promote adoption of best practices across the organisation.
4. System Configuration and Enhancement
- Collaborate with internal IT teams and external vendors to develop, test, and deploy new system features and updates.
- Design and support automation of workflows to reduce manual processes and improve accuracy.
- Validate system enhancements through rigorous testing protocols and feedback loops.
- Ensure timely rollout of features while minimising disruptions to clinical and business functions.
5. Data Management and Integrity
- Monitor and ensure the quality and integrity of data captured through EMR and ERP systems.
- Create reports and dashboards to support performance tracking and decision-making.
- Work with the data team to align data models and reporting structures with business requirements.
- Promote data governance and compliance with relevant regulatory standards.
6. System Readiness and Business Continuity
- Participate in disaster recovery and business continuity planning by maintaining system readiness and redundancy measures.
- Support risk assessments and implement controls to ensure system resilience.
- Contribute to ongoing improvement initiatives across departments by leveraging system insights and analytics.
- Stay current with emerging trends and technologies in healthcare information systems.
Knowledge, Experience & Attributes
To excel in this role, the ideal candidate will be a systems thinker who is driven by continuous improvement, collaboration, and impact. You will bring a blend of technical aptitude, problem-solving ability, and a strong understanding of business processes.
Required Background and Skills:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1–3 years of experience in software/application support, business analysis, or related roles.
- Working knowledge of EMR and ERP platforms and their role in healthcare and business operations.
- Familiarity with process mapping, database concepts (e.g., SQL), and IT service management methodologies.
- Excellent communication and documentation skills—able to translate technical issues for non-technical users.
- Strong analytical mindset with a proactive approach to troubleshooting and solution delivery.
- High levels of confidentiality, integrity, and respect for data governance.
- Ability to work independently as well as collaboratively in a fast-paced environment.
- Healthcare sector experience is an added advantage.
Why Join Penda Health?
Penda Health is a purpose-driven organisation that empowers its teams to think boldly, innovate constantly, and deliver quality healthcare to communities across Kenya. We pride ourselves on cultivating a culture of respect, empathy, learning, and relentless commitment to excellence.
By joining Penda Health, you will:
Make a Real Impact:
Your work will directly support doctors, nurses, and administrators in delivering better care. Every system you improve contributes to the wellbeing of real patients.
Be Part of a Mission-Driven Organisation:
We are transforming how primary healthcare is delivered and accessed in Kenya. You will be working alongside professionals committed to changing lives.
Grow Professionally:
We support continuous learning, cross-functional projects, and exposure to innovative health tech. You’ll be given the tools and mentorship to grow your career in business analysis, IT, or healthcare technology.
Work in a Supportive Environment:
At Penda, collaboration is at the heart of everything we do. You’ll find open communication, trust, and support as you take on meaningful challenges.
Drive Change with Technology:
Be at the forefront of designing and supporting systems that automate tasks, enhance service delivery, and enable scalability across a growing healthcare network.
Join a High-Performing Team:
You will become part of an agile, data-informed team that encourages ownership, curiosity, and initiative. Your input and contributions will be heard, valued, and rewarded.
Application Information
The deadline for applications is 30th July 2025. However, we will be reviewing applications on a rolling basis, and early submissions are highly encouraged to ensure timely consideration.
If you’re ready to apply your technical expertise to improve healthcare delivery and enjoy working in a people-first organisation, this role is for you. Join us in redefining healthcare in Kenya—where your work truly matters.
Application Instructions:
To apply, please send your application and updated CV to the email address provided in the original listing.
We look forward to welcoming a new Business Systems Analyst to the Penda family—someone who shares our passion for systems thinking, operational excellence, and making healthcare better for everyone.
Note: Only shortlisted candidates will be contacted. Penda Health is an equal opportunity employer committed to creating an inclusive workplace. We do not charge any application or recruitment fees at any stage of the hiring process.
