The Social Health Authority (SHA) is a State Corporation established under the Social Health Insurance Act, 2023. It is mandated to provide financial risk protection for Kenyan residents by facilitating equitable access to quality healthcare. SHA is responsible for administering the Social Health Insurance Fund, the Primary Healthcare Fund, and the Emergency, Chronic, and Critical Illness Fund, in close collaboration with various stakeholders.
To support the successful implementation of its mandate and strengthen institutional capacity, SHA invites qualified, result-oriented, visionary, and experienced professionals to apply for the following senior management positions.
Below is a listing of the available vacancies and job descriptions for each role:
1. Director, Provider and Beneficiary Management (1 Post)
Responsible for designing, implementing, and monitoring strategies that ensure effective engagement with healthcare providers and beneficiaries. The Director will lead contract negotiations, provider relationship management, service quality monitoring, and client education initiatives.
2. Director, Benefits and Claims Management (1 Post)
Tasked with overseeing the development, review, and implementation of benefits packages, and claims processing frameworks. This role ensures efficiency in claims assessment, approval, and disbursement procedures in accordance with SHA policy.
3. Director, Corporate Services (1 Post)
Leads the corporate services directorate covering human resource management, administration, procurement, and logistics. Ensures that SHA operates in compliance with governance standards and supports operational efficiency.
4. Director, Funds and Finance Management (1 Post)
Manages all aspects of fund planning, budgeting, accounting, and reporting. The role includes coordination of financing for various health insurance schemes and maintaining financial sustainability.
5. Director, Internal Audit (1 Post)
Provides independent assurance on governance, risk management, and control processes. Plans and executes internal audits and advises management on control improvements and risk mitigation strategies.
6. Deputy Director, County Coordination (1 Post)
Supports the coordination of SHA activities at county level to ensure service delivery, compliance, and effective communication with county health stakeholders.
7. Deputy Director, Legal Services (1 Post)
Provides legal counsel to SHA management, ensures compliance with statutory requirements, handles litigation, and drafts contracts, legal opinions, and internal regulations.
8. Deputy Director, Human Resource Management and Development (2 Posts)
Supports strategic HR planning, staff recruitment, employee relations, performance management, and capacity development within SHA.
9. Deputy Director, Administration (1 Post)
Responsible for overseeing administrative operations including facilities management, office logistics, and general support services.
10. Deputy Director, Corporate Communication (1 Post)
Drives the SHA communication strategy including media relations, public awareness campaigns, internal communications, and stakeholder engagement.
11. Deputy Director, Information and Communication Technology (ICT) (1 Post)
Leads the ICT function, including systems development, network infrastructure, data security, and automation of SHA processes.
12. Deputy Director, Finance and Accounts (1 Post)
Supports the Finance Directorate in managing budgets, financial reporting, statutory compliance, and cash flow planning.
13. Deputy Director, Funds Management (1 Post)
Assists in the planning and allocation of healthcare funds, ensuring prudent financial utilization and compliance with funding guidelines.
14. Deputy Director, Supply Chain Management (1 Post)
Oversees procurement planning, sourcing, supplier management, and compliance with Public Procurement and Asset Disposal Act requirements.
15. Deputy Director, Internal Audit (2 Posts)
Assists in planning and execution of internal audits, risk assessments, and follow-ups on implementation of audit recommendations.
16. Deputy Director, Claims Management (2 Posts)
Oversees claims vetting, validation, and resolution. Ensures that all claims are processed accurately, timely, and in line with SHA policies.
17. Deputy Director, Benefits Management (1 Post)
Supports the design, review, and implementation of healthcare benefit packages that are cost-effective and responsive to beneficiary needs.
18. Deputy Director, Registration and Compliance (1 Post)
Ensures compliance with registration policies, oversees member data management, and implements initiatives for improving registration accuracy.
19. Deputy Director, Provider Management (1 Post)
Supports contract management, provider audits, and relationship building with public and private healthcare facilities.
20. Deputy Director, Planning and Linkages (1 Post)
Coordinates SHA planning, performance management, and institutional partnerships with key stakeholders in health financing.
21. Assistant Director, County Coordination (1 Post)
Assists in managing county-level operations and ensuring alignment with national SHA goals. Facilitates local stakeholder engagement and service delivery oversight.
22. Assistant Director, Legal Services (2 Posts)
Supports legal functions including contract review, regulatory compliance, drafting of legal documents, and advising on legal risks.
23. Assistant Director, Human Resource (2 Posts)
Assists in recruitment, training, welfare administration, and implementation of HR policies and strategies within SHA.
24. Assistant Director, Administration (2 Posts)
Oversees logistics, records management, and administrative services, ensuring operational efficiency.
25. Assistant Director, Corporate Communication (1 Post)
Implements public relations strategies, coordinates digital content, and ensures dissemination of accurate and timely information.
26. Assistant Director, Customer Experience (1 Post)
Handles customer service strategy, complaints resolution, and beneficiary feedback systems to improve satisfaction and experience.
27. Assistant Director, ICT (1 Post)
Implements ICT solutions, supports systems integration, and maintains IT hardware and software infrastructure.
28. Assistant Director, Fund Management (2 Posts)
Monitors fund utilization, prepares financial reports, and ensures compliance with financial policies and procedures.
29. Assistant Director, Finance and Accounts (2 Posts)
Assists in the preparation of financial statements, account reconciliations, and budget tracking.
30. Assistant Director, Supply Chain Management (1 Post)
Supports procurement planning, sourcing, vendor engagement, and inventory control.
31. Assistant Director, Internal Audit (3 Posts)
Participates in routine audits, prepares audit reports, and follows up on control weaknesses and improvements.
32. Assistant Director, Claims Management (2 Posts)
Handles verification of claims, resolution of disputes, and engagement with healthcare providers.
33. Assistant Director, Benefits Management (2 Posts)
Assists in the implementation of benefits packages and monitors utilization trends to inform policy recommendations.
34. Assistant Director, Registration and Compliance (2 Posts)
Oversees member registration processes, data verification, and compliance with SHA registration protocols.
35. Assistant Director, Provider Management (1 Post)
Supports provider contracting, monitoring service quality, and evaluation of performance indicators.
36. Assistant Director, Planning and Linkages (2 Posts)
Contributes to organizational planning processes, coordination of stakeholder meetings, and data reporting for strategic decision-making.
37. Principal Officer, Claims Management (15 Posts)
Leads teams handling claim assessments, resolution processes, and documentation. Ensures claims are processed efficiently and in compliance with set standards.
