Kenya Commercial Bank (KCB) Group is a leading financial institution in the East African region with a history of delivering innovative financial solutions to a wide range of clients. Renowned for its expansive footprint, customer-centric approach, and commitment to excellence, KCB is continuously seeking talented professionals to join its team in driving strategic goals forward.
As part of its ongoing commitment to excellence, KCB is currently recruiting for several high-level and strategically significant positions across finance, human resource, and investor services functions. These positions provide an excellent opportunity for experienced professionals to join a dynamic team and contribute to a leading institution’s vision for sustainable growth.
Below are the open positions, along with detailed job descriptions for each role.
1. Head, Business Performance
Job Reference: 4554
Application Deadline: August 1, 2025
Role Overview
Reporting to the Director Finance, the Head of Business Performance plays a pivotal role in offering strategic financial insights to business teams to ensure alignment with annual objectives. The role demands robust analytical abilities, a deep understanding of financial modelling, and a proactive approach to performance evaluation and resource prioritization.
Key Responsibilities
- Provide comprehensive financial performance insights and commentary to inform business strategy.
- Review and appraise new business initiatives through detailed feasibility studies and financial projections.
- Lead the development and preparation of monthly financial reporting packs to facilitate performance monitoring.
- Design and maintain financial forecasting models that support long-term business planning.
- Monitor the organization’s adherence to financial plans and offer recommendations for resource reallocation where necessary.
- Conduct in-depth competitor analysis to benchmark KCB’s performance against market peers.
- Collaborate with business units to ensure alignment between operational activities and financial objectives.
- Support senior management in strategic decision-making with relevant and timely financial data.
2. HR Business Partner
Job Reference: 4553
Application Deadline: August 1, 2025
Role Overview
The HR Business Partner is instrumental in aligning HR strategy with business objectives. This role involves close collaboration with line managers to drive talent management, organizational development, and change management initiatives that support business transformation and growth.
Key Responsibilities
- Lead the implementation of the organization’s HR strategies in alignment with corporate goals.
- Act as a strategic advisor to management on people-related matters including workforce planning and organizational design.
- Partner with department heads to identify and nurture high-potential employees through tailored development programs.
- Champion change management programs, fostering a culture of agility and innovation.
- Collaborate in the creation of internal and external HR communications strategies.
- Develop and execute strategies to retain high performers and build a strong employer brand.
- Drive the performance management agenda, ensuring that KPIs align with organizational success.
- Facilitate conflict resolution and support employee engagement efforts to maintain a productive workforce.
3. Head, Learning, Development and Talent
Job Reference: 4458
Application Deadline: August 1, 2025
Role Overview
Reporting to the Group HR Director, this role focuses on enhancing organizational capability through strategic learning and development interventions. It involves assessing skill gaps, designing talent development frameworks, and managing programs for high-potential employees.
Key Responsibilities
- Develop a robust framework for organizational learning and talent development.
- Identify training needs based on performance gaps, strategic objectives, and employee feedback.
- Create and implement competency-based learning programs tailored to various roles and functions.
- Manage the talent review process, succession planning, and high-potential development programs.
- Promote internal mobility through reskilling and career progression strategies.
- Collaborate with departmental heads to ensure training interventions address both current and future skill demands.
- Build partnerships with external training providers to deliver specialized learning solutions.
- Monitor and evaluate the effectiveness of development programs, ensuring alignment with business outcomes.
4. Senior Product Manager – Investor Services
Job Reference: 4550
Application Deadline: August 4, 2025
Role Overview
This position is critical to the strategic formulation, development, and implementation of custody and trustee services across KCB Group entities. The Senior Product Manager leads the full product lifecycle, from market analysis to launch, ensuring product relevance, profitability, and regulatory compliance.
Key Responsibilities
- Develop and execute product strategies for custody and trustee services that align with market demand and business goals.
- Lead market and competitor analysis to inform product design and positioning.
- Oversee the product development lifecycle including conceptualization, design, and implementation.
- Engage with stakeholders to ensure seamless product rollout and integration into business processes.
- Monitor product performance against ROI targets and make iterative improvements as needed.
- Stay up-to-date with regulatory changes and ensure all products comply with relevant legal frameworks.
- Provide product training and support to internal teams to drive awareness and adoption.
- Develop risk management frameworks to mitigate operational and regulatory risks in product delivery.
5. Relationship Manager – Investor Services
Job Reference: 4531
Application Deadline: August 4, 2025
Role Overview
The Relationship Manager, reporting to the Senior Manager – Trustee Services, is responsible for managing a portfolio of trustee clients, ensuring exceptional service delivery, compliance with industry standards, and strategic growth of client relationships.
Key Responsibilities
- Manage trustee services for a dedicated client portfolio, ensuring compliance with regulatory and internal guidelines.
- Identify opportunities to grow the trustee services portfolio through client acquisition and relationship deepening.
- Deliver advisory services to clients on trustee responsibilities, regulatory expectations, and investment governance.
- Collaborate with legal, compliance, and operations teams to resolve client issues and ensure seamless service delivery.
- Maintain up-to-date knowledge of industry trends, laws, and competitive offerings to offer clients informed advice.
- Conduct regular client reviews and stakeholder meetings to assess satisfaction and identify improvement areas.
- Develop and maintain long-term relationships with clients to support retention and portfolio expansion.
- Prepare and present performance reports and proposals to both clients and internal stakeholders.
6. Relationship Manager – Custody Services
Job Reference: 4532
Application Deadline: August 4, 2025
Role Overview
This role is focused on delivering custody services to retirement benefit schemes, collective investment schemes, and other institutional clients. Reporting to the Head of Investor Services, the Relationship Manager ensures service excellence, regulatory compliance, and strategic client engagement.
Key Responsibilities
- Serve as the main point of contact for clients receiving custody services, ensuring high service standards and adherence to regulatory requirements.
- Support the onboarding of new custody clients and provide education on service features and expectations.
- Conduct ongoing relationship management to expand services, cross-sell relevant financial products, and enhance client satisfaction.
- Coordinate with operations and compliance teams to facilitate accurate and timely transaction processing and reporting.
- Maintain thorough records and documentation of client transactions in compliance with legal standards.
- Keep abreast of market changes, investment guidelines, and regulatory shifts affecting custody operations.
- Participate in product development initiatives by providing client feedback and market intelligence.
- Drive client portfolio profitability through service efficiency and strong relationship management.
Conclusion
KCB Group offers a dynamic and inclusive work environment, where innovation and excellence are not just encouraged but expected. The current vacancies present an opportunity for qualified professionals to contribute to the bank’s continued success and evolution in East Africa’s fast-paced financial sector.
All positions are designed to support the Group’s broader strategy of excellence in service delivery, financial innovation, and sustainable development. Whether your expertise lies in finance, human resource management, product development, or client relationship management, there is a role that suits your skills and aspirations.
Interested and qualified individuals are encouraged to apply before the respective deadlines listed above. Each position requires a unique blend of expertise, strategic thinking, and commitment to quality.
Apply now through the respective application platforms provided by KCB Group or via the relevant job portal links indicated on their official careers page.
For those positions with email-based applications, please refer to the original job posting on the KCB Group careers site for instructions.
