Britam, a leading diversified financial services group operating in Kenya and the broader East African region, is inviting applications for the position of Senior Pension Fund Accounting & Compliance Officer based in Nairobi. This full-time, permanent role presents an exceptional opportunity to join a dynamic team that delivers integrated financial solutions in insurance, asset management, and pension administration.
As Britam continues to lead with innovation and integrity in financial services, this role is pivotal in supporting the administration and compliance of pension schemes. The successful candidate will play a crucial role in ensuring pension scheme operations comply with statutory requirements and internal standards, while offering seamless service delivery to clients.
This position is ideal for a results-driven professional with a solid background in pension fund administration and accounting, looking to grow their career within a performance-driven, customer-centric environment.
Job Purpose
The Senior Pension Fund Accounting & Compliance Officer will be responsible for executing pension administration activities aligned with Britam’s business objectives. The primary goal is to ensure that the pension schemes administered by the company are managed in full compliance with legal and regulatory requirements as well as internal policy standards. The role involves working closely with clients, regulatory authorities, internal stakeholders, and various business units to ensure operational efficiency and customer satisfaction.
Key Responsibilities
The role includes a comprehensive list of responsibilities that span the full lifecycle of pension fund administration. The key responsibilities include:
- Regulatory Compliance
- Ensure all pension schemes under administration comply with Retirement Benefits Authority (RBA) regulations and other statutory requirements.
- Ensure company internal policies related to pensions are adhered to in daily operations.
- Client Onboarding
- Facilitate the seamless onboarding of new clients and sponsors within set timelines.
- Ensure all compliance documents are in place and deliver policy documentation and deeds of adherence on time.
- Contract Administration
- Process endorsement and change requests related to insurance contracts while maintaining adherence to laid-down procedures and guidelines.
- Data Quality and Verification
- Lead continuous data cleansing activities to maintain the accuracy and integrity of clients’ personal information.
- Ensure the validation and verification of customer data from the lines of business during onboarding and updates.
- Trustee and AGM Support
- Present audited pension scheme accounts during Trustee Board meetings and Annual General Meetings (AGMs).
- Accounting and Financial Reporting
- Assist in the preparation of monthly valuation data for Deposit Administration.
- Support the preparation and timely filing of Scheme Financial Statements.
- Prepare and submit income tax returns and remit RBA levies within statutory deadlines.
- Maintain the integrity of scheme transactions, ensure proper documentation, and update scheme fund statements.
- RBA Reporting
- File Scheme Returns of Contributions and investment returns with the Retirement Benefits Authority accurately and within the required timelines.
- Reconciliation and Member Reporting
- Conduct regular reconciliations of member and scheme balances to ensure consistency and accuracy.
- Issue accurate member and scheme statements on a quarterly and annual basis.
- Reporting and Documentation
- Contribute to the preparation of weekly fund accounting and compliance reports.
- Generate monthly pension reports for internal and external stakeholders.
- Customer Service
- Deliver exceptional customer service by promptly addressing client queries and concerns.
- Resolve requests and queries logged through the Customer Relationship Management (CRM) system effectively.
- Other Duties
- Perform any other tasks or responsibilities as assigned by management, consistent with the objectives of the role and the organization.
Key Performance Indicators (KPIs)
The successful candidate will be evaluated based on their Personal Score Card, which includes the timely and accurate execution of their duties, compliance adherence, reporting accuracy, customer service effectiveness, and contribution to team goals.
Knowledge, Experience, and Qualifications
To perform effectively in this role, the following are essential:
- A Bachelor’s degree in a business-related field.
- A professional qualification in insurance, such as ACII, LOMA, or AIIK.
- A minimum of two years’ experience in a similar role within the insurance or pension fund administration sector.
- Between 2-4 years of relevant experience in the insurance industry, with a proven track record in accounting, fund administration, and regulatory compliance.
Leadership and Competency Expectations
As an Emerging Leader at Britam, the Senior Pension Fund Accounting & Compliance Officer is expected to demonstrate a range of leadership and operational competencies. These include:
- Planning and Resource Management
- Strategically allocate time, resources, and efforts to maximize operational output and meet departmental targets.
- Effective Communication
- Clearly convey operational and strategic goals to peers and other stakeholders for aligned execution.
- Prioritization and Goal Management
- Maintain focus on core departmental priorities and communicate them effectively to relevant parties.
- Coaching and Development
- Support junior staff through training, mentorship, and performance management to build a capable team.
- High-Performance Culture
- Promote and model a proactive and performance-oriented work culture.
- Deadline and KPI Management
- Ensure that key performance areas, deadlines, and objectives are consistently met to drive departmental effectiveness.
- Feedback and Reporting
- Communicate team achievements, resource needs, and growth opportunities to senior management.
- Team Objective Setting
- Set clear performance expectations and objectives for team members and support their attainment.
- Organizational Impact Awareness
- Understand and communicate how departmental objectives align with broader company goals.
- Knowledge Dissemination
- Share relevant knowledge in the appropriate context to both junior staff and management teams.
- Company Values Alignment
- Embody and promote Britam’s corporate values in every task and interaction.
- Change Management
- Facilitate and communicate change initiatives to improve team processes and engagement.
- Customer-Centric Service
- Ensure clients receive consistent, reliable, and high-quality service across all touchpoints.
- Client Experience Optimization
- Work proactively to create a seamless and satisfying experience for clients at every stage of their engagement.
- Continuous Improvement
- Drive service delivery improvements and contribute to the organization’s reputation as a trusted financial partner.
- Brand Building
- Engage actively in initiatives that strengthen Britam’s brand, especially in the pension and insurance markets.
Work Location and Contract Details
- Primary Location: Nairobi, Kenya
- Organization: Britam
- Job Type: Permanent
- Shift: Day Job
- Contract Type: Full-time
- Job Posting Date: 29 July 2025
- Application Deadline: 31 July 2025
- Number of Openings: 1
Why Join Britam
Britam offers a forward-looking, inclusive, and growth-oriented work environment that rewards excellence and promotes career advancement. Employees benefit from a well-structured performance management system, opportunities for learning and development, and a supportive team culture that embraces innovation and diversity.
As a leading financial services provider in East Africa, Britam is uniquely positioned to offer unmatched exposure to complex pension fund operations and the evolving compliance landscape. Joining Britam means becoming part of an organization that values professional integrity, client trust, and sustainable development.
How to Apply
Interested candidates who meet the above criteria are encouraged to submit their applications by 31 July 2025. Applications must be submitted through the company’s official application portal. Late applications will not be considered.
