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Pension Revenue Operations Officer – (2500003I)
Job Purpose and Key responsibilities
Job Purpose:
- Undertake pension administration activities to support the achievement of business unit plan
Key responsibilities - Updating and reconciling pension collections from all channels (Banks, M-pesa, DDA).
- Posting member contributions
- Processing refunds for all unexpected but received remittances
- Suspense management in all pension collections and payments accounts.
- Perform end month bank and GL reconciliations and have all owned accounts approved.
- Administering and management of the Managed Retirement Funds [MRF]
- Data cleaning and verification for new schemes loading.
- Constantly liaising with service provider and suspense resolution owners to ensure that set timelines are achieved
in relation to update of member contributions. - Ensuring that pension schemes are complaint with the Retirement Benefits Authority (RBA), Kenya Revenue
Authority (KRA) and the Unclaimed Financial Assets Authority (UFAA). - Maintaining records of contributing members and ensuring accuracy of their policy status (i.e Active, deferred,
Dormant, Withdrawn etc.) - Resolve CRM requests
- Perform any other duties as may be assigned from time to time Key Performance Measures
- As described in your Personal Score Card
Knowledge, experience and qualifications required
Knowledge, experience and qualifications required
- Bachelor’s degree in business related field
- Professional qualification in Insurance (ACII, LOMA or AIIK), or on going
- 2-3 years’ relevant experience in the insurance industry Leadership category responsibility framework (Core Competencies) Emerging Leaders in Britam need to:
- Plan, direct and apply efficiencies and resources in order to optimize output and profitability against time, cost and team targets;
- Effectively communicate strategic and operational departmental goals and objectives topeers and others in order to ensure proper implementation.
- Ensure that department priorities are adhered to and effectively communicated.
- Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
- Embody a high performance, proactive culture;
- Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimize operational effectiveness;
- Effectively communicate resource needs, possible opportunities and achievements management in order to aid them in their decision-making;
- Effectively set and monitor priorities and objectives for more junior staff;
- Understand and communicate objectives in relation to the larger organizational impact;
- Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
- Appropriately model the company values while setting the pace and energy for delivering;
- Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
- Provide access to accurate and consistent information and services across all channels;
- Ensure a seamless experience for clients;
- Improve service delivery for clients;
- Engage in continuous brand building to become the trusted partners to clients. Emerging Leaders Competency Descriptions.
- Presenting and Communicating Information – Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
- Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
- Adhering to Principles and Values – Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
- Analyzing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
- Planning and Organizing – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
- Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
- Deciding and Initiating Action – Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
- Leading and Supervising – Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behavior; sets appropriate standards of behavior.
- Formulating Strategies and Concepts – Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
- Applying Expertise and Technology – Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and
functions. - Following Instructions and Procedures – Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
- Adapting and responding to change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences. Technical/ Functional competencies
- Knowledge of insurance regulatory requirements
- Knowledge of insurance products
- Understanding of the pension industry and administrative skill
