Stima DT Savings and Credit Cooperative Society Limited (Stima Sacco) is a leading countrywide, fast growing, and licensed DTS (Deposit Taking Sacco). To achieve the planned growth,
The Sacco is looking for a qualified and competent person to fill the following vacancy
Job Summary
Reporting to the Customer Experience Manager, the job holder will be responsible for managing
and strengthening relationships with Diaspora members, ensuring seamless & timely service
delivery, and enhancing customer experience. Specifically, he/she will drive business growth in
line with the Diaspora business strategy, facilitate adoption of digital solutions, and ensure
member satisfaction and retention.
Experience
a. A minimum of 6 years working in the Financial Industry; with relevant
experience in Diaspora Banking and risk management
b. Analytical and problem-solving skills
c. Ability to identify and minimize potential and inherent risks in banking services
d. Communicates effectively and can explain complex Business issues
e. Track record of excellent customer service experience and adherence to SLAs to
achieve results
f. Proficiency in the use of a Core system and CRM
