Safaricom Career Opportunities – August 2025
Join Our Talent Community and Shape the Future of Digital Innovation in Africa
Safaricom is the leading digital and telecommunications services provider in Kenya, transforming lives through a strong commitment to innovation, connectivity, and inclusive growth. Our vision is to become a purpose-led technology company by 2025, and we’re building a team of passionate professionals to help us achieve that goal.
We’re currently seeking qualified, driven, and tech-savvy individuals to fill several key roles across various departments. If you are looking to be part of a company that values creativity, performance, and impact, explore the following opportunities and take your next step with Safaricom.
1. Senior Officer – Business Operations
Posting Date: August 1, 2025
Location: Kenya
Department: Public Sector Digital Transformation
Job Description:
The Senior Officer – Business Operations will play a crucial role in managing and optimizing day-to-day operations within the Public Sector Digital Transformation unit. The successful candidate will be responsible for supporting operational planning, process improvements, stakeholder engagement, and project execution aligned with the unit’s strategic goals.
Key Responsibilities:
- Support planning and implementation of operational strategies and KPIs.
- Coordinate cross-functional teams to ensure effective delivery of digital solutions for public sector clients.
- Assist in the execution of change management initiatives.
- Monitor business performance metrics and produce regular reports to support decision-making.
- Provide administrative and coordination support for special projects and strategic initiatives.
- Engage with public sector stakeholders to ensure alignment and service satisfaction.
- Maintain compliance with internal processes and governance structures.
2. Service Fulfilment Associate
Posting Date: July 31, 2025
Location: Kenya
Department: Enterprise Business Unit
Job Description:
The Service Fulfilment Associate will support the provisioning and activation of enterprise services to clients in a timely and efficient manner. The role ensures that all service delivery requests are accurately executed and documented while maintaining customer satisfaction and internal quality standards.
Key Responsibilities:
- Coordinate end-to-end service fulfilment processes for enterprise customers.
- Receive, review, and validate service orders from internal sales and support teams.
- Monitor order workflow and update stakeholders on progress and completion timelines.
- Escalate and follow up on service provisioning delays or technical issues.
- Ensure correct documentation and audit trails for all service fulfilments.
- Collaborate with technical and commercial teams to optimize provisioning workflows.
- Contribute to ongoing process improvement and automation efforts.
3. Senior Manager – Consumer Products and Propositions
Posting Date: July 29, 2025
Location: Kenya
Department: Customer Business Organization
Job Description:
The Senior Manager – Consumer Products and Propositions will lead the strategy, development, and go-to-market execution of consumer products across mobile, broadband, and digital platforms. This role is vital in driving customer acquisition, retention, and revenue growth by delivering innovative solutions that resonate with our diverse customer base.
Key Responsibilities:
- Own the consumer product portfolio, from conceptualization through commercialization.
- Conduct market analysis to identify trends, customer needs, and growth opportunities.
- Define and execute the product roadmap in collaboration with technology, marketing, and finance teams.
- Oversee pricing, bundling, and promotion strategies to ensure competitive positioning.
- Analyze performance data to guide product iterations and enhancements.
- Lead cross-functional teams in developing and launching new propositions.
- Build strong internal and external partnerships to scale product adoption.
- Manage lifecycle strategies for product retention, upsell, and churn prevention.
4. M-Pesa Africa Cyber Security – Evergreen Application (Multiple Roles)
Posting Date: July 22, 2025
Location: Kenya
Department: M-Pesa Africa
Job Description:
We are inviting applications for multiple Cyber Security roles within M-Pesa Africa. This is an ongoing recruitment campaign (Evergreen Application) intended to build a pool of top cyber security talent ready to take on diverse roles within our growing digital financial services team.
Possible Role Areas Include:
- Cyber Threat Intelligence
- Security Operations Centre (SOC) Analysts
- Identity and Access Management (IAM)
- Network Security
- Application Security
- Governance, Risk & Compliance (GRC)
- Cloud Security
Key Responsibilities (vary by role):
- Monitor, detect, and respond to security incidents in real-time.
- Conduct vulnerability assessments and penetration testing.
- Implement and manage identity and access protocols.
- Develop security policies and conduct risk assessments.
- Ensure compliance with internal and regulatory security requirements.
- Support security awareness training across teams.
- Collaborate with engineering, legal, and risk departments to address threats.
- Contribute to a secure digital payments environment for millions of M-Pesa customers.
Why Join Safaricom?
- Be part of an organization that champions innovation and digital transformation.
- Contribute to high-impact projects that touch millions of lives daily.
- Enjoy continuous learning and leadership development programs.
- Collaborate with diverse teams in a culture that values inclusion and performance.
- Work with cutting-edge technology in a purpose-driven company.
