PENSIONS ADMINISTRATIVE ASSISTANT
Madison Life Assurance Kenya Limited, a subsidiary of Madison Group Limited, is a well-known provider of life assurance, group schemes and pension administration in Kenya. The Group also provides through two other subsidiaries, general insurance underwriting as well as fund management services.
The Company is recruiting for the position of Pension Administrative Assistant reporting to the Supervisor – Pensions. The job holder will be based at its Head Office in Madison House, Nairobi.
Key Responsibilities
- Assist in onboarding new members and updating scheme records and member data.
- Process contributions and prepare schedules for allocation and posting.
- Compute and prepare standard benefit withdrawal and refund requests for review and approval.
- Prepare and update member statements and fund summaries under guidance.
- Organize scheme files, trust documents and support materials for audits and AGMs.
- Assist in maintaining physical and electronic filing systems in accordance with departmental policy draft standard responses to client queries and maintain call/email logs.
- Assist in generating periodic reports such as production summaries and claim projections.
- Support user acceptance testing during system changes and document results.
- Track and flag missing compliance data or late remittances for follow-up.
Academic and Professional Qualifications required
- Bachelor’s degree in Economics, Insurance, Actuarial Science, Statistics, Mathematics, or a related discipline.
- 1–2 years’ experience in pension administration, customer service, or financial operations will be an added advantage.
- Basic understanding of the Retirement Benefits Act and pension scheme operations in Kenya.
- Proficiency in Microsoft Office, especially Excel and Word.
Key Competencies
- Attention to detail and accuracy in data processing.
- Strong written and verbal communication skills.
- Good organizational and time management abilities.
- Proactive, eager to learn, and willing to support team objectives.
- Willingness to learn pension operations and regulations under minimal supervision.
- Professional conduct, discretion, and reliability.
Qualified candidates are requested to forward their CV and Cover letter to [email protected] not later than 7 th August 2025 stating the Role as the Subject of the email.
Your privacy matters to us at Madison Group Limited, as part of our hiring process your personal data will be processed in line with our Recruitment Privacy Notice, which is available at https://www.madison.co.ke/careers/.
Madison Life Assurance Kenya Limited is an equal opportunity employer, committed to diversity and inclusion in the workplace. All qualified applicants will receive fair consideration for employment based on merit, skills and experience.
