Job Description
The Senior Officer – Business Operations plays a critical role in ensuring the smooth and efficient functioning of business processes within the public Sector digital transformation cluster. This role is responsible for supporting strategic planning, operational execution, performance monitoring, and continuous improvement initiatives to enhance service delivery and operational excellence.
Responsibilities
Job Responsibilities
Health and Safety
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions
Business Operations support.
• Support the development and implementation of operational plans aligned with strategic objectives.
• Coordinate cross-functional activities to ensure timely delivery of projects and initiatives.
• Monitor operational performance metrics and recommend data-driven solutions.
Programs Coordination & Support.
• Assist in planning, executing, and monitoring program activities to ensure alignment with Cluster goals.
• Track project timelines, deliverables, and budgets, ensuring timely completion.
• Prepare reports and presentations on project progress for senior management.
Mission Tracking & Performance Monitoring.
• Track KPIs related to mission and continuously update the tracking tools to enable monitoring of Cluster Mission.
• Conduct regular progress reviews and report on deviations from planned Mission objectives.
Stakeholder Collaboration & Support:
• Collaborate in the preparation of business plans, budgets, and forecasts.
• Support senior Leadership with ad-hoc operational tasks and strategic initiatives.
• Liaise with internal departments and external partners to ensure alignment and collaboration.
Compliance & Risk Management support.
• Support risk identification and mitigation strategies within business operations.
• Ensure compliance with company policies, industry regulations, and legal requirements.
• Maintain accurate records and documentation for audits and reviews.
Qualifications
Must have technical / professional qualifications:
• Bachelor’s degree in finance, Accounting Business Administration, or a related field.
• Minimum of 5 years’ experience in business operations or project management, preferably within Banking, Telco or retail Industries.
• Must have financial modeling experience, preferably in Excel or other related analytical tools
• Demonstrated ability to investigate new business models, develop concepts for these and present them to senior management.
• 2+ years in program support, operations, data analysis, or mission-driven project tracking.
• Experience with data analysis tools (e.g., Power BI, Tableau) and ERP/CRM systems.
How to Apply
If you are up to the challenge and possess the required qualifications and experience, update your candidate profile on the recruitment portal and click Apply. Attach your Must have technical / professional qualifications:
• Bachelor’s degree in finance, Accounting Business Administration, or a related field.
• Minimum of 5 years’ experience in business operations or project management, preferably within Banking, Telco or retail Industries.
• Must have financial modeling experience, preferably in Excel or other related analytical tools
• Demonstrated ability to investigate new business models, develop concepts for these and present them to senior management.
• 2+ years in program support, operations, data analysis, or mission-driven project tracking.
• Experience with data analysis tools (e.g., Power BI, Tableau) and ERP/CRM systems.
How to Apply
If you are up to the challenge and possess the required qualifications and experience, update your candidate profile on the recruitment portal and click Apply. Attach your updated resume.
About Us
We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021.
We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008.
Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.
