Safaricom PLC, the leading telecommunications provider in East Africa, continues to set the pace in transforming lives through digital connectivity and inclusive innovation. With a vision to improve the delivery of public services through technology, the company has committed significant resources and expertise to supporting digital transformation in the public sector.
To reinforce this commitment, Safaricom is seeking to recruit a Senior Officer – Business Operations to join its Public Sector Digital Transformation Cluster. This is a full-time role based in Nairobi, Kenya, with responsibilities that span operational planning, stakeholder coordination, program tracking, and continuous improvement—all essential to driving operational excellence and enhanced service delivery.
If you have a strong background in business operations, data-driven project execution, and a passion for improving systems that directly impact millions of lives, this is an opportunity to become part of a purpose-led, innovation-driven company with a wide-reaching societal impact.
About Safaricom
Safaricom is more than just a mobile network operator. It is an innovation leader and economic engine, directly and indirectly supporting over one million jobs and serving over 42 million customers across East Africa. Founded in 1997 as a Telkom Kenya subsidiary and transformed under the Vodafone Group from 2000, the company has consistently introduced world-first innovations, such as M-PESA, which revolutionized mobile money.
As of March 2021, Safaricom’s total economic value was estimated at KES 362 Billion ($3.2 billion), with annual revenues nearing KES 298 Billion ($2.5 billion) as of March 2022. The company is listed on the Nairobi Securities Exchange and continues to set standards for excellence in mobile, internet, and digital services.
Safaricom plays a pivotal role in national development and seeks to leverage this position through the deployment of cutting-edge digital solutions for the public sector. The Senior Officer – Business Operations will be a key contributor to this mission.
Position Overview
Job Title: Senior Officer – Business Operations
Department: Public Sector Digital Transformation Cluster
Job Category: Regulatory & Public Policy
Location: Safaricom House, Waiyaki Way, Westlands, Nairobi
Job Schedule: Full-time
Application Deadline: 07 August 2025
Job Identification Number: 815
Degree Level Required: Bachelor’s Degree
The Senior Officer – Business Operations will ensure the effective implementation and monitoring of operational strategies, assist with performance measurement and reporting, and support multi-stakeholder program initiatives that align with the public sector digital agenda.
This role is particularly suited for professionals who are detail-oriented, data-driven, and enthusiastic about supporting public sector transformation through innovative digital technologies.
Detailed Job Description
Health and Safety Responsibilities
- Maintain the highest standards of integrity and accountability by upholding the company code of conduct, policies, and procedures at all times.
- Ensure compliance with Safaricom’s safety, health, and wellbeing policies, participating actively in fostering a safe work environment across all operations.
Business Operations Support
- Play a central role in the development and execution of operational plans in line with the Cluster’s strategic objectives.
- Facilitate cross-functional collaboration to ensure timely and seamless delivery of key projects, products, and initiatives.
- Monitor and analyze key operational performance metrics, providing actionable insights and recommendations based on data-driven analysis to support continuous process improvement.
Programs Coordination and Support
- Support the planning and execution of multiple program activities within the Cluster.
- Track timelines, deliverables, and resource allocations, ensuring that all programs are completed within budget and scope.
- Prepare high-level status reports, program updates, and performance dashboards for review by senior leadership.
Mission Tracking and Performance Monitoring
- Develop and manage tools to track Key Performance Indicators (KPIs) and align them with Cluster mission goals.
- Conduct regular reviews of program and operational performance, identifying areas of deviation and proposing corrective actions.
- Ensure that data integrity and reporting systems are well maintained to provide reliable, timely insights.
Stakeholder Collaboration and Support
- Actively participate in the preparation and review of business plans, budgets, and operational forecasts.
- Provide executive support to senior leadership on operational tasks and strategic initiatives.
- Liaise with internal departments—including Finance, Technology, Compliance, and Procurement—and engage with external public sector stakeholders to ensure alignment of goals and collaborative progress.
Compliance and Risk Management Support
- Assist in identifying operational risks and support the development of mitigation strategies.
- Ensure that all business activities comply with relevant internal policies, industry regulations, and applicable legal requirements.
- Maintain detailed and accurate records to support internal and external audits, policy reviews, and compliance assessments.
Required Technical and Professional Qualifications
- A Bachelor’s degree in Finance, Accounting, Business Administration, or any related discipline.
- At least five (5) years of experience in business operations or project management, ideally within the Banking, Telecommunications, or Retail sectors.
- Demonstrated financial modeling experience, preferably using Excel or other advanced analytical tools.
- A proven ability to explore and test new business models, design proof-of-concept solutions, and present them effectively to executive leadership.
- A minimum of two (2) years of experience in supporting programs, analyzing operational data, and tracking mission-critical projects.
- Proficiency in data visualization and analytics tools such as Power BI and Tableau.
- Experience with ERP (Enterprise Resource Planning) or CRM (Customer Relationship Management) systems, contributing to data-driven operational decisions.
What Safaricom Offers
This role offers more than just a competitive salary and benefits. It is a platform to contribute meaningfully to Kenya’s digital transformation, to work within a team that values innovation and accountability, and to drive projects that touch the lives of millions.
You will be working in a dynamic, purpose-driven environment where your contributions will help deliver better public services through digital platforms. You will also enjoy opportunities for career progression, skills enhancement, and exposure to diverse functional areas across one of Africa’s most admired corporate brands.
Application Procedure
If you are ready to take on this transformative role and have the skills and experience outlined above, you are encouraged to update your candidate profile on the recruitment portal and click “Apply”. Be sure to attach your updated resume before submitting your application.
Only applications submitted through the recruitment portal will be considered. Ensure your resume clearly outlines your achievements, qualifications, and your alignment with the requirements and responsibilities listed.
Application Deadline: 07 August 2025 at 00:00 EAT
Conclusion
Joining Safaricom as a Senior Officer – Business Operations in the Public Sector Digital Transformation Cluster is a strategic career move for professionals who are passionate about innovation, public service, and operational excellence. If you are ready to be part of a mission that connects people, transforms systems, and delivers tangible public value, this is your opportunity.
Safaricom is an equal opportunity employer. All qualified individuals are encouraged to apply regardless of race, gender, age, religion, or disability.
