In today’s competitive financial landscape, personalized banking solutions tailored to the evolving needs of professionals and institutions are more crucial than ever. The Consumer Banking Division is at the forefront of this transformation, leading with innovation, customer-centricity, and strategic market engagement. As part of our ambitious growth agenda, we are pleased to announce an exciting opportunity for a highly motivated and skilled individual to join our team as an Assistant Relationship Manager – Workplace Banking.
This role is strategically positioned to deliver significant impact within the Workplace Banking (WPB) segment. The incumbent will play a key part in expanding our reach, developing strong corporate relationships, and delivering exceptional service to scheme companies and their employees. If you are driven by results, passionate about relationship management, and possess a deep understanding of the banking environment, this opportunity is tailor-made for you.
Job Summary
The Assistant Relationship Manager – Workplace Banking will be responsible for driving the Workplace Banking business by onboarding new scheme companies, enhancing and deepening existing relationships, and ensuring optimal service delivery and profitability of the portfolio. This role demands an agile and commercially-minded individual with a strategic approach to business development and an ability to manage risk effectively.
Key Responsibilities
1. Business Development and Portfolio Growth – 55%
The core of the role lies in identifying, onboarding, and nurturing scheme companies within the target market to grow the WPB balance sheet. Specific duties include:
- Collaborating with the Manager Scheme to meet and exceed the annual targets as defined in the Retail Business Plan.
- Signing up new scheme companies and managing existing ones to ensure consistent growth in book balances through regular engagement and tactical promotions.
- Ensuring all sales and support activities align with strategic business directives while effectively managing associated risks and costs.
- Delivering compelling product presentations during on-site activations to showcase the unique value proposition of the bank’s offerings.
- Continuously managing scheme performance by keeping arrears below 4% within the allocated portfolio and minimizing attrition.
- Leading the team with clear direction and fostering a productive working culture that supports achievement of performance goals.
- Ensuring 100% transaction account funding for new accounts and achieving at least 80% penetration within each allocated scheme.
- Attending service open days to resolve customer queries and ensure continued client satisfaction.
- Managing scheme documentation by ensuring each has a signed agreement, valid signatories, and an assigned credit limit.
- Conducting training on scheme-related procedures to minimize fraud and communicating potential credit risks such as cash flow constraints or organizational layoffs.
- Monitoring credit performance to ensure a Credit Loss Ratio below 4%, proactively identifying risks and escalating them to the relevant stakeholders.
- Generating and maintaining sales activity reports and providing timely insights to the business.
- Collaborating with the product teams to develop tailored offerings for clients and assisting in negotiating favorable pricing structures.
- Mobilizing deposits through fixed deposits from companies and individual clients.
- Preparing credit proposals after comprehensive financial analysis of potential clients.
- Ensuring timely submission of monthly payments from scheme companies, with a strict follow-up protocol by the 10th of every month.
2. Relationship Management – 15%
Building and maintaining high-quality relationships is a fundamental component of the role. The key relationship management responsibilities include:
- Cultivating strong connections with scheme contacts through regular courtesy calls, business lunches, and consistent service delivery.
- Keeping an updated record of all schemes under management to ensure no sales opportunities are missed.
- Working closely with the business development team to unearth new business opportunities and deepen existing client engagements.
- Engaging with internal sales teams to align on targets and drive collective sales performance.
- Managing customer expectations by offering timely feedback on product enhancements, credit approvals, and general query resolution.
- Participating in scheme service open days as a visible and accessible representative of the bank.
3. Compliance – 10%
Upholding the integrity of the bank’s operations is critical. The Assistant Relationship Manager will:
- Ensure full disclosure to clients regarding product details, approval requirements, and total cost of credit.
- Confirm that all signed schemes have valid, signed check-off agreements and allocated credit limits.
- Collaborate with the Legal team to monitor and address any breaches in scheme agreements promptly.
4. Business Management – 10%
Efficiently managing resources and operations is crucial for sustained success. The role includes:
- Leveraging Management Information Systems (MIS) to track performance, monitor sales activities, and trigger corrective actions where needed.
- Regularly reviewing and adjusting sales strategies to maintain competitiveness and gain greater market share.
- Supporting the implementation of tactical plans to respond to dynamic market demands.
5. Human Resource Engagement – 10%
Strong leadership and team engagement play a significant role in the success of this role. Responsibilities here include:
- Encouraging a culture of knowledge sharing, innovation, and open communication to achieve operational excellence.
- Escalating key team issues in a timely manner while ensuring a collaborative working environment.
- Providing direct support, mentorship, and motivation to a team of Relationship Officers, Senior Relationship Officers, and Relationship Managers to maximize their output and job satisfaction.
Key Relationships
Internal Stakeholders:
- Sales Teams
- Credit Teams
- Product Development Teams
- Legal and Compliance Teams
- Business Development Teams
- Senior Management
External Stakeholders:
- Staff and Decision Makers of Scheme Companies
- Workplace Banking Customers
Job Knowledge, Skills, and Experience
This position requires a well-rounded individual with a solid foundation in financial services, an eye for sales, and a people-first approach. Ideal candidates should bring the following:
Job Knowledge:
- Strong analytical skills with a sound understanding of financial statements and credit structures.
- Broad knowledge of retail banking products and services.
- Familiarity with banking industry regulations and operational frameworks.
Job Experience:
- Minimum of three (3) years of progressive experience in sales and acquisition, preferably in the banking or financial services sector.
Education:
- Bachelor’s degree in Marketing, Business, Statistics, or a related field from a recognized institution.
Key Competencies:
- Demonstrated ability to deliver results and exceed customer expectations.
- Commercial awareness and a proactive approach to identifying opportunities.
- Effective networking and relationship-building skills.
- Persuasive communication with strong negotiation capabilities.
- Goal-oriented with a drive to achieve personal and organizational objectives.
- Team player who thrives in a collaborative environment.
- Strong planning and organizational skills for optimal execution of initiatives.
- Clear and confident presentation skills to convey business solutions effectively.
Why Join Us?
As part of our team, you will contribute directly to the strategic growth of our Workplace Banking portfolio. You will have the opportunity to work in a dynamic environment where innovation is encouraged, talent is nurtured, and success is recognized.
This role not only offers a rewarding career path but also provides the platform to make meaningful contributions to both corporate clients and their employees. With open-ended contract terms, competitive benefits, and a collaborative workplace culture, you will be well-positioned to thrive and grow in your professional journey.
If you are ready to join a team that values excellence, customer service, and innovative thinking, this is your opportunity to shine.
To apply for this position, please send your application to the designated email provided in the original advertisement.
