Are you ready to shape the future of banking? Do you envision a career where your work not only makes a difference in the lives of customers but also helps build the banking systems of tomorrow? If you’re innovative, driven, and passionate about delivering real value to customers, this could be your opportunity.
A leading financial institution is inviting qualified professionals to explore a range of rewarding roles that span across digital transformation, human resource strategy, core banking systems, and customer experience. With a steadfast commitment to innovation and financial inclusion, the bank is creating seamless, secure, and customer-centric solutions that support growth across every facet of the economy.
The following vacancies are open across various departments. Explore each opportunity and consider where your talents might best align.
Core Banking Analyst
Department: Core Banking
Reports to: Core Applications Support
As a Core Banking Analyst, you will play a pivotal role in the operational support and enhancement of the bank’s core banking systems. You will ensure uninterrupted service delivery, coordinate fixes and patches with vendors, and act as a liaison between the business and technology teams. This role will also involve managing incident resolution, change requests, and deploying system enhancements in line with the institution’s operational objectives.
Key Responsibilities:
- Monitor and manage the performance and uptime of core banking applications
- Collaborate with vendors and internal teams to troubleshoot and resolve system issues
- Ensure timely deployment of application patches and updates
- Document processes and incidents, contributing to the development of a knowledge base
- Assist in user acceptance testing for system upgrades and modifications
- Support integration between core banking and third-party applications
- Ensure compliance with security and data protection policies
Core Banking Support Senior Manager
Department: Core Applications Support
Reports to: Core Banking Support
This strategic leadership role will oversee the smooth functioning and continual optimization of the bank’s core banking systems. The successful candidate will drive the roadmap for system scalability, ensure robust incident management practices, and serve as a key escalation point for critical technical issues.
Key Responsibilities:
- Lead a team of core banking support professionals to ensure high system availability
- Develop and maintain the incident management framework and service-level agreements
- Define and track key performance indicators (KPIs) for core system performance
- Maintain vendor relationships and evaluate product enhancements and tools
- Coordinate cross-functional projects involving the core banking environment
- Design business continuity strategies for core banking platforms
- Ensure audit compliance and support regulatory reporting requirements
Card Systems Analyst
Department: Technology & Operations
Reports to: Senior Manager – Card Systems Support
The Card Systems Analyst will be responsible for maintaining the performance and security of the bank’s card transaction platforms. This role is key to supporting ATM, POS, and online transaction environments and ensuring smooth integrations with external card schemes and payment gateways.
Key Responsibilities:
- Monitor and troubleshoot card processing systems and infrastructure
- Manage configuration changes and system updates for card services
- Liaise with card schemes (e.g., Visa, Mastercard) to support integration and compliance
- Conduct root cause analysis of failed transactions and service outages
- Provide technical support for new card product rollouts and enhancements
- Support disaster recovery planning for card systems
Senior Manager – Card Systems Support
Department: Technology & Operations
Reports to: Senior Manager – Card Systems Support
As the Senior Manager, you will lead a high-performing team in ensuring that the bank’s card systems infrastructure supports seamless customer transactions. You’ll oversee platform upgrades, ensure PCI-DSS compliance, and champion digital payment solutions that align with evolving consumer expectations.
Key Responsibilities:
- Provide strategic leadership in managing all card systems
- Oversee system performance, capacity planning, and service availability
- Ensure adherence to security standards and regulatory compliance
- Collaborate with business units to launch card innovations
- Lead internal and external audits related to card systems
- Manage vendor SLAs and evaluate technology enhancements
Business Support Manager
Department: Retail Banking
Reports to: Retail Banking
This role is designed to provide critical support to the Retail Banking division through efficient coordination of strategy execution, process improvement, and operational planning. You will work closely with senior leadership to monitor performance metrics and facilitate cross-functional collaboration.
Key Responsibilities:
- Coordinate key projects and ensure alignment with retail banking strategy
- Monitor and analyze performance data to support decision-making
- Identify operational inefficiencies and implement corrective actions
- Provide executive-level reporting and updates on key initiatives
- Support budget planning and compliance tracking
- Ensure documentation of standard operating procedures (SOPs)
Senior Business Manager (HR)
Department: HR & Culture
Reports to: Human Resource and Culture Group Director
The Senior Business Manager will serve as a strategic advisor and business partner to the HR leadership team. The role will involve monitoring execution of HR initiatives, coordinating projects across HR functions, and tracking progress toward strategic talent and culture objectives.
Key Responsibilities:
- Lead the operationalization of HR strategy and priorities
- Coordinate inter-departmental HR projects and initiatives
- Develop performance dashboards and progress tracking frameworks
- Oversee departmental budgeting and resource planning
- Facilitate communication between HR and other business units
- Contribute to culture change programs and leadership development strategies
Test Analyst
Department: Digital Business
Reports to: Quality Assurance Manager
As a Test Analyst, you will be responsible for quality assurance of digital banking platforms, ensuring flawless delivery of customer-facing products and backend applications. You will work with developers, product owners, and other stakeholders to define testing strategies and conduct both manual and automated testing processes.
Key Responsibilities:
- Create and execute detailed test plans for software applications
- Conduct system, integration, and user acceptance testing
- Document defects and collaborate with development teams for resolution
- Automate repetitive test cases and integrate them into CI/CD pipelines
- Maintain testing documentation and ensure traceability
- Contribute to continuous improvement of QA processes and tools
Ecosystem Manager – Travel & Entertainment
Department: Commercial
Reports to: Ecosystem Lead
The Ecosystem Manager will be responsible for developing and managing partnerships within the travel and entertainment industries to enhance the bank’s product offerings and customer experience. You will identify growth opportunities, negotiate collaborations, and oversee implementation of ecosystem-based solutions.
Key Responsibilities:
- Develop strategic partnerships with travel and entertainment providers
- Curate and promote ecosystem offerings aligned to customer needs
- Work with product and marketing teams to drive adoption
- Track partnership performance and analyze ROI
- Ensure seamless integration of ecosystem services into banking platforms
- Monitor market trends and adjust strategy to remain competitive
Employee Experience Specialist
Department: Digital Business – LOOP DFS
Reports to: Chief People Officer
This role will champion initiatives that enhance the employee experience, focusing on engagement, workplace culture, and people-centered digital tools. The Employee Experience Specialist will analyze employee feedback, design engagement interventions, and promote inclusive work practices.
Key Responsibilities:
- Design and implement employee engagement surveys and feedback channels
- Analyze engagement data to identify areas for improvement
- Plan recognition and well-being programs
- Collaborate with IT to deploy digital tools that improve employee interactions
- Ensure alignment of experience programs with organizational culture
- Promote DEI initiatives and inclusive workplace practices
HR Business Partner – Outsourced Workforce & Partner Management
Department: LOOP DFS
Reports to: Chief People Officer
The HR Business Partner for Outsourced Workforce and Partner Management will oversee relationships with third-party service providers, ensuring compliance with labor regulations, contract alignment, and performance management. This role is critical in supporting a flexible workforce model while maintaining organizational standards.
Key Responsibilities:
- Manage outsourced staffing contracts and service level agreements
- Develop frameworks for outsourced staff performance management
- Ensure compliance with labor laws and internal HR policies
- Coordinate onboarding, training, and benefits for third-party workers
- Act as a liaison between business units and outsourced service providers
- Support cost optimization and vendor evaluation exercises
These positions offer an excellent opportunity to work in an institution that values innovation, leadership, and a commitment to customer success. The bank is looking for dynamic professionals who are prepared to drive change and deliver results in a fast-evolving financial ecosystem.
If you see a role that matches your expertise and career ambitions, take the next step and be part of a transformative journey in banking.
To apply, please visit the application portal.
