DHL Express, a global leader in logistics and express delivery services, is inviting applications from qualified professionals for the position of Country Commercial Manager in Kenya. This is not just a job; it is an opportunity to be part of a purpose-driven organization that connects people and improves lives across the globe.
At DHL, we’re proud to be called the world’s most international company. With operations in more countries than any other logistics provider and having pioneered cross-border shipping over four decades ago, DHL has remained at the forefront of global logistics innovation and service. By joining our team, you become part of a mission that transcends logistics—helping businesses thrive and bringing people closer together.
We are looking for a committed, strategic, and dynamic individual to lead and implement commercial initiatives in Kenya. If you are passionate about driving growth, building relationships, and leading high-performing teams in a global context, this could be your next career-defining opportunity.
Position Title: Kenya Country Commercial Manager
Job Reference: EX25006KW
Location: Nairobi, Nairobi City, Kenya
Category: Operations
Job Type: Full-Time, Permanent
Business Unit: DHL Express Kenya – Sub-Saharan Africa (SSA) – Commercial
Reports To: Country Manager – Kenya
Travel Requirement: Less than 25%
Role Overview
As the Country Commercial Manager for Kenya, your primary role will be to implement new business opportunities, acquire and develop strategic accounts, and improve the company’s growth and profitability across selected industry sectors. This position has a 12 to 24-month strategic outlook, focusing on developing market intelligence, coaching the sales force, and managing key customer relationships in alignment with global and regional commercial strategies.
This role also demands a deep understanding of Kenya’s trade and distribution environment, a strong track record of business development, and the ability to lead teams effectively in a dynamic commercial landscape.
Key Responsibilities
1. Process Management
You will be responsible for driving the commercial processes that directly affect business performance and long-term growth. This includes:
- Managing and executing business plans that optimize sales potential across various segments.
- Continuously analyzing market and economic trends to inform strategic decisions.
- Identifying and evaluating emerging products, services, and companies relevant to DHL’s operations in Kenya.
- Developing cost models that support new business initiatives.
- Designing and managing comprehensive market intelligence and performance monitoring systems.
- Streamlining work processes to ensure operational excellence and organizational efficiency.
Percentage of Role Focus: 60%
2. Stakeholder Engagement
You will manage internal and external relationships crucial to commercial success. Specific duties include:
- Building and maintaining strong relationships with existing and potential clients to maximize growth opportunities.
- Leading a portfolio of customers through your direct reports and participating in strategic engagement forums.
- Working closely with regional Sales Channels to ensure alignment with broader commercial objectives.
- Resolving escalated client issues in a timely manner while providing comprehensive support.
- Ensuring full compliance with DHL’s health, safety, environmental, and community policies.
Percentage of Role Focus: 15%
3. Customer Support and Sales Team Leadership
This role places you at the center of the customer relationship and sales strategy. Your responsibilities will involve:
- Leading and coaching a high-performing sales team, including Field Sales Executives, Key Account Executives, and Global Executives.
- Enhancing the team’s capability in DHL products, logistics solutions, and professional selling skills.
- Coordinating closely with the Service Station teams to ensure seamless service delivery to clients.
- Maintaining frequent contact with key clients and the broader commercial environment to stay attuned to market trends and needs.
- Liaising with country management peers and counterparts in other markets to share best practices and coordinate regional support.
Percentage of Role Focus: 15%
4. Project and Business Development Management
This position demands a strong project management acumen with a focus on impactful commercial initiatives:
- Managing strategic projects and assignments that contribute significantly to the business development goals of DHL Express Kenya.
- Identifying and implementing continuous improvement opportunities in commercial operations.
- Ensuring the successful execution of commercial plans within the scope, time, and budget constraints.
Percentage of Role Focus: 10%
Required Capabilities and Skills
To succeed in this role, the ideal candidate must demonstrate strong commercial acumen, leadership capability, and a sound understanding of logistics and supply chain processes. The following skills and attributes are essential:
Knowledge and Technical Skills
- Proficiency in English (both written and oral).
- Excellent communication and organizational capabilities.
- Strong negotiation and stakeholder management skills.
- High proficiency in Microsoft Office tools.
- Proven experience in team leadership and people management.
- Awareness and understanding of supply chain management and logistics operations.
Behavioral Competencies
- Maturity and professionalism in all dealings.
- High attention to detail with a commitment to quality outcomes.
- Strong analytical thinking and sound judgment.
- Proactive and results-oriented approach.
- Excellent interpersonal skills for collaboration and team integration.
Required Experience
- A minimum of 7 to 8 years of experience in trade or distribution channel management.
- At least 3 years of experience managing business operations at the country level, preferably in a logistics or express delivery environment.
Minimum Academic Qualifications
- A Bachelor’s degree in Commerce, Sales & Marketing, or a related field from a recognized institution will be an added advantage.
Why Join DHL?
Becoming part of DHL Express is not just about taking the next step in your career—it’s about joining a global family of professionals who are passionate about excellence, service, and innovation. Our Kenya team plays a crucial role in the growth of DHL’s presence in East Africa and contributes significantly to the Sub-Saharan Africa region’s strategic commercial goals.
DHL Express has received numerous global recognitions for its inclusive work environment and commitment to employee development. By joining DHL Kenya as the Country Commercial Manager, you will gain exposure to global best practices, leadership development opportunities, and a chance to influence cross-border trade solutions that impact lives daily.
You will be part of an energetic team that values creativity, collaboration, and the desire to drive positive change through world-class logistics services.
Key Benefits of the Role
- Competitive executive-level salary and performance-based incentives.
- Global training and leadership development programs.
- Access to an international network of commercial experts and regional leaders.
- Opportunity to lead Kenya’s commercial direction for the world’s most international logistics company.
- Be a catalyst for economic and social connectivity by ensuring businesses and individuals can reach across borders effortlessly.
If you’re ready to contribute to a business that is redefining global commerce while building a meaningful career, then we encourage you to apply for this opportunity.
To apply for the Kenya Country Commercial Manager position at DHL Express Kenya, please use the application portal below.
