Old Mutual, a trusted name in the financial services sector, continues to make impactful strides in building Africa’s economic story. The institution is well-recognized for its commitment to delivering innovative, client-centered financial solutions that contribute to long-term growth and stability for individuals, businesses, and communities. As part of its mission to transform financial experiences across the continent, Old Mutual is seeking to recruit an experienced and dynamic professional to join its Corporate Banking Division as a Relationship Manager.
Based in Nairobi and reporting directly to the Head of Business Growth, the Relationship Manager, Corporate Banking, will be instrumental in growing a portfolio of high-value corporate clients while delivering top-tier banking solutions tailored to specific client needs. This is a strategic role that combines client relationship management, financial advisory, business development, and risk mitigation, all contributing to Old Mutual’s vision of being Africa’s most trusted and influential financial partner.
Job Purpose Statement
The Relationship Manager, Corporate Banking, will be tasked with developing, maintaining, and deepening long-term relationships with a portfolio of corporate clients across diverse sectors. The role will focus on enhancing revenue growth through cross-selling, digital adoption, and the provision of innovative financial solutions. The successful candidate will serve as a trusted advisor, collaborating with internal departments to deliver seamless client experiences and strengthen Old Mutual’s corporate footprint in the financial services landscape.
Key Measurable Goals
Performance in this role will be evaluated based on several key metrics, including:
- Growth in customer deposits
- Uptake and activation of digital services (Host-to-Host integration, Internet banking, and Digi)
- Expansion of the loan book
- Growth in the corporate client base
- Maintenance of a high-quality portfolio with minimal risk
- Generation of non-interest income through value-added services
Detailed Job Description
1. Strategic Client Relationship Management
The Relationship Manager will play a central role in managing and expanding Old Mutual’s corporate client base. Key responsibilities under this function include:
- Developing and maintaining strong banking relationships with corporate clients in key sectors of the economy.
- Acting as the main liaison for corporate clients, providing support and solutions tailored to their unique business needs.
- Conducting regular business reviews and site visits to assess client satisfaction, identify service gaps, and propose enhancements.
- Organizing and leading client engagement forums, representing the bank in high-level networking events and industry summits.
- Strengthening the visibility and market positioning of Old Mutual’s corporate banking services through thought leadership and active participation in industry circles.
2. Business Development and Revenue Growth
A significant portion of the role involves driving sustainable business growth through customer acquisition and product penetration. Specific duties include:
- Identifying and onboarding high-value corporate clients that align with Old Mutual’s strategic growth goals.
- Selling a broad range of corporate banking products, including trade finance, cash management, treasury services, loans, foreign exchange, and investment solutions.
- Presenting financial proposals and customized banking packages to prospective clients, often in coordination with product teams.
- Participating in financial literacy initiatives and sales activations alongside other departments to increase awareness of Old Mutual’s corporate offerings.
- Promoting digital adoption by demonstrating the value of integrated platforms such as Host-to-Host, Internet banking, and Digi for enhanced transaction efficiency.
- Managing client investments within Faulu Money Market by providing responsive service and addressing investment-related queries.
3. Credit Analysis and Risk Management
The Relationship Manager will be a key player in ensuring the quality and performance of the corporate loan portfolio. Core responsibilities include:
- Monitoring portfolio performance and proactively managing facilities at risk.
- Conducting in-depth credit appraisals and financial due diligence for loan applications.
- Preparing and submitting credit proposals in line with bank policies and regulatory guidelines.
- Working closely with credit risk and business units to minimize exposure and ensure timely resolution of potential defaults.
- Staying informed of credit policy changes and adjusting practices to maintain compliance and financial soundness.
4. Market and Industry Intelligence
To remain competitive and responsive, the Relationship Manager will also function as an internal thought partner, providing strategic insights through:
- Continuous monitoring of industry dynamics, emerging risks, and macroeconomic developments.
- Identifying sector-specific trends that present either opportunities or threats to existing client relationships.
- Advising senior leadership on market changes that could influence product development or client acquisition strategies.
5. Compliance and Anti-Money Laundering (AML) Responsibilities
In adherence to regulatory requirements and Old Mutual’s commitment to responsible banking, the Relationship Manager will ensure:
- Implementation of compliance, AML, and sanctions-related policies across all assigned accounts.
- Completion of due diligence and ongoing monitoring of customer activities to detect any unusual or suspicious patterns.
- Maintenance of accurate client records and data quality in line with Know-Your-Customer (KYC) standards.
- Immediate escalation of potential compliance or AML issues to the Risk and Compliance Office for further investigation.
Additional Responsibilities
Beyond the core functions described above, the Relationship Manager will be expected to:
- Conduct data analysis to support decision-making, business strategy, and client performance tracking.
- Provide internal and external stakeholders with insights and reports on corporate account performance.
- Prepare professional documentation and business reports in line with Old Mutual’s branding and communication standards.
- Manage back-office support for sales activities and ensure all engagements are documented for transparency and follow-up.
- Continuously develop personal capabilities through training, workshops, and exposure to new trends in banking and finance.
Required Skills and Competencies
Success in this role will require a combination of technical, interpersonal, and strategic skills, including:
- Strong planning and action-oriented mindset
- Ability to build and manage professional networks
- Clear and persuasive communication skills
- Customer-centric approach with a focus on high-quality service delivery
- High levels of accountability and ownership
- Analytical thinking and ability to interpret financial data
- Strong sales acumen and ability to develop and execute growth strategies
- Team collaboration and influencing capabilities
Technical Skills
- Financial advisory and credit analysis
- Data interpretation and reporting
- Sales strategy development
- Client relationship management
- AML and compliance processes
- Proficiency in banking systems and CRM platforms
Education and Experience Requirements
- A minimum of a Bachelor’s degree in Commerce, Business Administration, Finance, Economics, or a related field.
- At least 5 years of experience in corporate banking, with 2 years specifically in relationship management.
- Strong knowledge of credit risk management frameworks and banking operations.
Workplace Location
The position is based in Nairobi, with travel as needed for client visits, networking events, and industry forums.
Closing Date for Applications
The deadline for submission of applications is 14 August 2025 at 23:59.
How to Apply
Interested candidates who meet the requirements and are passionate about contributing to Old Mutual’s mission of financial empowerment and excellence in corporate banking are encouraged to apply via the Old Mutual careers portal.
