Old Mutual is a premium African financial services group, delivering tailored financial solutions to retail and corporate customers across 14 countries. With business lines spanning Life and Savings, Property and Casualty, Asset Management, Banking, and Lending, we are driven by our core purpose: Championing Mutually Positive Futures Every Day.
We believe that a great customer experience begins with empowered, passionate employees. To further our mission, we are looking for qualified professionals to fill the following roles based in Nairobi, Kenya. These roles span across customer service, corporate relations, health insurance, business processing, and financial solutions. If you’re a results-oriented individual with a passion for impact, consider applying today.
1. Collections Manager
Job ID: JR-69784
Location: Nairobi
Posted: Today
Job Description:
- Lead the collections strategy and daily operations for the assigned portfolios.
- Manage delinquency rates and recovery performance.
- Collaborate with legal, credit, and customer support teams to drive resolution of defaulted accounts.
- Implement and monitor adherence to collections policies.
- Train and support collections staff to meet performance targets.
2. Temporary Customer Service Officer – Bancassurance
Job ID: JR-69763
Location: Nairobi
Posted: Today
Job Description:
- Provide front-line support to bancassurance customers.
- Handle policy queries, claims follow-up, and documentation.
- Ensure timely resolution of customer complaints.
- Support branch teams in cross-selling and upselling insurance products.
- Maintain accurate records of customer interactions and transactions.
3. Business Processing Officer – Corporate Health (Temporary)
Job ID: JR-69724
Location: Nairobi
Posted: Yesterday
Job Description:
- Process group health policy documentation, endorsements, and renewals.
- Verify client details and ensure data accuracy on systems.
- Liaise with underwriting and claims teams on policy-related queries.
- Generate scheduled reports for internal and external stakeholders.
- Maintain SLA timelines and process compliance.
4. Relationship Executive
Job ID: JR-69730
Location: Nairobi
Posted: Yesterday
Job Description:
- Manage client portfolios, ensuring high satisfaction and retention.
- Identify client needs and provide customized financial solutions.
- Drive cross-selling of insurance, investment, and lending products.
- Support relationship managers in managing high-net-worth accounts.
- Maintain updated client records and follow-up logs.
5. Quality Assurance Officer – Health (Temporary)
Job ID: JR-69727
Location: Nairobi
Posted: Yesterday
Job Description:
- Review health insurance claims for compliance and accuracy.
- Conduct regular audits on claims, approvals, and benefit utilization.
- Recommend process improvements to enhance claim quality.
- Collaborate with the medical and underwriting teams.
- Prepare quality control reports and compliance logs.
6. Telesales Officer – Digital
Job ID: JR-69725
Location: Nairobi
Posted: Yesterday
Job Description:
- Promote and sell insurance and financial products via phone and digital channels.
- Achieve set targets for leads, conversions, and customer engagement.
- Conduct needs assessments and pitch appropriate solutions.
- Maintain up-to-date CRM records.
- Provide prompt responses to customer inquiries and follow-ups.
7. Business Processing Officer – Temporary
Job ID: JR-69720
Location: Nairobi
Posted: Yesterday
Job Description:
- Execute data entry, policy registration, and system updates.
- Process client transactions within agreed timelines.
- Collaborate with other departments to resolve issues.
- Maintain digital filing and document control.
- Support administrative functions related to policy management.
8. Case Management Nurse – Temporary
Job ID: JR-69718
Location: Nairobi
Posted: Yesterday
Job Description:
- Coordinate medical care services under health insurance schemes.
- Pre-authorize medical services and monitor treatment plans.
- Communicate with healthcare providers to manage care costs.
- Educate patients on wellness and disease management.
- Support claims adjudication with clinical insights.
9. Relationship Manager – Agribusiness & Partnership
Job ID: JR-69648
Location: Nairobi
Posted: 2 Days Ago
Job Description:
- Build and manage relationships with agribusiness clients and partners.
- Develop financial solutions tailored to the agricultural sector.
- Promote uptake of lending, investment, and insurance products.
- Drive portfolio growth and maintain credit quality.
- Organize sector-specific engagement forums and networking events.
10. Relationship Manager – Corporate Banking
Job ID: JR-69562
Location: Nairobi
Posted: 2 Days Ago
Job Description:
- Manage a portfolio of corporate clients across diverse industries.
- Offer comprehensive financial solutions, including working capital, trade finance, and treasury.
- Build long-term relationships with C-suite decision-makers.
- Monitor credit performance and ensure risk compliance.
- Coordinate cross-functional teams to deliver seamless service.
