Are you looking for a fulfilling career opportunity in Kenya’s dynamic healthcare and service sectors? Several reputable organizations are currently seeking skilled and motivated individuals to join their teams in various roles. With openings across healthcare, customer service, and administrative departments, this recruitment drive offers both seasoned professionals and emerging talents an opportunity to contribute meaningfully to impactful services across different locations.
This article outlines detailed job descriptions for the following open positions:
- Call Centre – Nurse (Support Office)
- Sonographer (ICEA Premier)
- Contact Centre Agent (Support Office)
- Re-Advertised Receptionist (ICEA – Nairobi)
- Maternity Matron (ENH)
The closing dates for applications range from 14th August to 19th August 2025. Below are the comprehensive job descriptions for each role.
1. Call Centre – Nurse
Sector: Healthcare and Pharmaceutical
Location: Support Office
Application Deadline: 14th August 2025
Job Description:
The Call Centre Nurse will serve as a frontline healthcare professional within the customer contact hub, providing clinical advice and responding to health-related inquiries through various communication channels. This role bridges the gap between patients and healthcare facilities, ensuring individuals receive accurate, timely, and compassionate responses to their medical concerns.
Key Responsibilities:
- Respond to incoming calls, emails, and chat messages from clients seeking medical advice, appointment scheduling, or healthcare-related assistance.
- Offer professional nursing advice based on patient symptoms and reported concerns using pre-established clinical protocols.
- Triage patient cases effectively, ensuring high-risk concerns are promptly referred for immediate care.
- Maintain patient confidentiality and adhere to data protection regulations in all communications.
- Document patient interactions accurately in the call centre database for future reference and reporting.
- Coordinate with doctors, hospital departments, and customer service teams to ensure follow-up actions are implemented.
- Participate in ongoing call centre quality assurance programs and recommend improvements for patient support processes.
- Educate callers on health promotion, medication adherence, and preventative care measures where applicable.
- Handle complaint resolution in a calm and professional manner, escalating sensitive cases appropriately.
- Support internal training programs for junior contact centre staff on basic health triage procedures.
2. Sonographer
Sector: Healthcare and Pharmaceutical
Location: ICEA Premier
Application Deadline: 14th August 2025
Job Description:
The Sonographer will be responsible for conducting high-quality diagnostic ultrasound examinations that assist physicians in accurate patient diagnoses and care planning. The role requires a high degree of technical competence, patient interaction, and compliance with clinical imaging standards.
Key Responsibilities:
- Conduct abdominal, pelvic, obstetric, gynecological, vascular, and small part ultrasound imaging as prescribed.
- Prepare and position patients for ultrasound procedures, ensuring comfort and optimal image capture.
- Operate and calibrate ultrasound equipment, ensuring functionality and safety during diagnostic procedures.
- Analyze imaging results and provide preliminary interpretations for physician review.
- Maintain detailed patient records, including reports, imaging data, and case histories.
- Adhere strictly to infection control and equipment sterilization protocols.
- Explain imaging procedures to patients in a reassuring and clear manner.
- Collaborate with radiologists and other clinicians in evaluating and managing complex cases.
- Participate in clinical audits and quality improvement initiatives within the imaging department.
- Support training initiatives by guiding interns and junior imaging staff where applicable.
3. Contact Centre Agent
Sector: Customer Service and Call Centre
Location: Support Office
Application Deadline: 14th August 2025
Job Description:
The Contact Centre Agent will manage inbound and outbound communications for the organization, offering timely, accurate, and courteous responses to customer inquiries, service requests, and feedback. This position plays a critical role in shaping the customer experience and maintaining high standards of service delivery.
Key Responsibilities:
- Handle customer queries and complaints across phone, email, social media, and chat platforms.
- Provide information about the organization’s products, services, policies, and procedures.
- Accurately log interactions and resolutions in the customer relationship management (CRM) system.
- Follow up on customer cases until full resolution is achieved.
- Escalate complex or unresolved issues to the relevant departments or supervisors.
- Ensure adherence to call centre metrics, including response time, call quality, and resolution rates.
- Assist in updating FAQs, call scripts, and knowledge base materials to reflect current policies.
- Support marketing campaigns and promotional outreach via scheduled outbound calls or follow-ups.
- Participate in regular training to stay updated on product knowledge and system upgrades.
- Maintain a professional and empathetic tone in all interactions, contributing to overall customer satisfaction and brand reputation.
4. Re-Advertised Receptionist
Sector: Customer Service and Call Centre
Location: ICEA – Nairobi
Application Deadline: 14th August 2025
Job Description:
As the first point of contact for clients and visitors, the Receptionist will be responsible for creating a welcoming and professional front-office environment. This role combines hospitality, administrative support, and communication to ensure efficient day-to-day operations at the facility.
Key Responsibilities:
- Greet and direct visitors, clients, and staff courteously and professionally.
- Manage the front desk operations, including answering phone calls, responding to emails, and managing the reception area.
- Schedule appointments and maintain meeting room calendars for various departments.
- Handle incoming and outgoing correspondence and package deliveries.
- Ensure the reception area is clean, organized, and adequately stocked with supplies and promotional materials.
- Maintain records of visitor logs and issue visitor badges in line with security protocols.
- Provide administrative support such as photocopying, filing, and data entry.
- Coordinate with facility management to report and address any front-office equipment or infrastructure issues.
- Support event preparations, staff briefings, and internal communications when required.
- Handle customer queries with diplomacy and refer them to relevant departments for resolution.
5. Maternity Matron
Sector: Healthcare and Pharmaceutical
Location: ENH
Application Deadline: 19th August 2025
Job Description:
The Maternity Matron is a senior leadership role tasked with overseeing the operations and clinical standards of the maternity department. This includes managing staff, maintaining high levels of maternal and neonatal care, and ensuring compliance with healthcare regulations and safety protocols.
Key Responsibilities:
- Provide strategic leadership in the planning and delivery of maternity services across the unit.
- Supervise midwives, nurses, and support staff within the maternity department.
- Ensure the provision of compassionate, safe, and evidence-based care to expectant mothers, newborns, and their families.
- Implement clinical policies, protocols, and best practices to meet professional healthcare standards.
- Oversee the maintenance of delivery rooms, maternal wards, neonatal care units, and postnatal services.
- Monitor key performance indicators related to maternal health outcomes and staff performance.
- Mentor and develop midwifery staff through ongoing training, clinical audits, and peer reviews.
- Collaborate with obstetricians, pediatricians, and other medical teams for comprehensive patient care.
- Ensure adherence to Ministry of Health guidelines and facility accreditation requirements.
- Manage departmental budgets, resources, and supplies to support service delivery without interruptions.
- Participate in stakeholder engagement and policy development initiatives related to maternal and child health.
These positions represent excellent opportunities for individuals seeking to make a tangible impact within Kenya’s healthcare and service sectors. Whether you are a clinical expert, a customer service professional, or an administrative support specialist, there is a role tailored to your experience and career goals.
Applicants are encouraged to carefully review the duties of each role and ensure they meet the professional expectations associated with each position.
Application Deadline Summary:
- Call Centre – Nurse: 14th August 2025
- Sonographer: 14th August 2025
- Contact Centre Agent: 14th August 2025
- Re-Advertised Receptionist: 14th August 2025
- Maternity Matron: 19th August 2025
If the mode of application is via email, please refer to the official job posting for the correct contact details and submission requirements. Otherwise:
