DHL Express, a global leader in international express shipping and logistics, is inviting applications from dynamic and experienced professionals to join its Kenya team as the Country Commercial Manager. This is a full-time, permanent executive-level position based in Nairobi, within the Operations category. The successful candidate will be a key part of the leadership team, driving commercial strategy and customer-centric growth across the Kenyan market.
With less than 25% travel required, this role offers the perfect balance between strategic oversight and on-ground impact. DHL Worldwide Express Kenya Limited seeks a leader who is ready to take on the challenge of steering business development and maximizing commercial opportunities in a competitive and fast-paced logistics landscape.
About DHL Express
DHL Express is a division of the world’s leading logistics company, Deutsche Post DHL Group. It is known globally for its unmatched network, express delivery services, and relentless commitment to customer satisfaction. With operations in over 220 countries and territories, DHL Express combines innovation, reliability, and excellence to deliver time-definite international shipments to customers around the globe.
DHL Express Kenya is a key hub in East Africa, offering end-to-end logistics solutions and world-class express delivery services to both corporate and individual clients. As the logistics sector continues to evolve, DHL remains at the forefront, driven by a talented team and a forward-looking approach to global commerce.
Role Overview: Country Commercial Manager – Kenya
Job Reference: EX25006KW
Job Location: Nairobi, Nairobi City, Kenya
Category: Operations
Type: Full-Time, Permanent
Level: Executive
Posted Date: August 5, 2025
Travel Requirement: Less than 25%
The Kenya Country Commercial Manager will be responsible for leading and overseeing all commercial operations in the country. This includes driving the country’s commercial strategy, sales and marketing plans, customer relationship management, and business development initiatives. The manager will report to the Managing Director and collaborate with the regional commercial team to align country goals with global priorities.
The ideal candidate will possess deep market knowledge, a strategic mindset, strong leadership skills, and an unwavering commitment to delivering value to customers and stakeholders.
Key Responsibilities
1. Commercial Strategy & Execution
- Develop and implement a comprehensive commercial strategy aligned with regional and global objectives.
- Lead the formulation of sales, marketing, and pricing strategies to drive growth, customer retention, and profitability.
- Monitor market trends and competitors’ activities to inform tactical and strategic decisions.
- Oversee the development and execution of country-specific go-to-market plans and product positioning.
2. Sales & Business Development
- Direct and manage the national sales organization to achieve revenue, volume, and market share targets.
- Identify new business opportunities and strategic partnerships that support long-term growth.
- Champion the acquisition of key accounts and manage high-value client relationships.
- Ensure the development and implementation of robust customer segmentation and targeting strategies.
3. Customer Experience & Retention
- Promote a customer-centric culture across all levels of the organization.
- Ensure the delivery of superior customer experience through service excellence and innovation.
- Monitor customer satisfaction levels and drive continuous improvement initiatives.
- Leverage customer insights and feedback to shape commercial offerings and improve service delivery.
4. Leadership & Team Development
- Lead, coach, and develop a high-performing commercial team across sales, marketing, and customer service functions.
- Set clear performance expectations and create an environment of accountability and empowerment.
- Foster a culture of collaboration, learning, and innovation within the commercial team.
- Implement succession planning and talent development strategies to strengthen leadership capability.
5. Budget Management & Forecasting
- Prepare and manage the commercial department’s budget in line with company goals and fiscal discipline.
- Oversee accurate forecasting of revenue, volumes, and key commercial metrics.
- Monitor financial performance and implement corrective actions as needed to ensure achievement of commercial targets.
6. Cross-functional Collaboration
- Work closely with operations, finance, HR, IT, and other departments to ensure seamless delivery of customer solutions.
- Collaborate with regional and global commercial teams to share best practices, participate in strategic projects, and drive alignment.
- Ensure compliance with DHL’s internal policies and external regulatory requirements.
7. Brand Positioning and Marketing
- Manage local brand activities in line with global standards.
- Oversee marketing campaigns, events, and public relations efforts to enhance brand visibility and market positioning.
- Drive digital engagement strategies and promote adoption of DHL digital platforms among customers.
8. Reporting & Performance Tracking
- Provide regular updates and reporting on commercial performance to senior leadership.
- Utilize business intelligence tools and data analytics to track key performance indicators and inform decision-making.
- Lead periodic reviews and assessments to evaluate progress toward strategic goals.
Desired Candidate Profile
To succeed in this role, the candidate should demonstrate:
- Strong strategic thinking and analytical skills
- Exceptional leadership and people management capabilities
- Proven success in sales, marketing, and customer experience management
- Deep understanding of the logistics and express delivery industry
- Ability to work in a dynamic and multicultural environment
- High level of integrity, professionalism, and customer orientation
- Strong communication and stakeholder management skills
Why Join DHL Express Kenya?
As the Country Commercial Manager, you will be stepping into a pivotal role with the opportunity to shape the commercial success of one of the most recognized brands in logistics. DHL Express Kenya offers a professional and inclusive work environment, committed to developing talent and rewarding performance.
The role presents not just a job, but a career-defining opportunity to work with a global leader, contribute to innovative logistics solutions, and make a significant impact on business growth in the region.
With access to DHL’s international resources and training, the successful candidate will benefit from extensive professional development opportunities and a platform for career progression both locally and globally.
If you are an ambitious, commercially driven leader ready to take on a high-impact role, this is your chance to join an organization that connects people and improves lives around the world.
How to Apply
Qualified and interested candidates are encouraged to submit their applications through the DHL Careers portal.
