DHL Worldwide Express Kenya Limited, part of the globally renowned Deutsche Post DHL Group, is a trusted logistics leader with a global footprint and a reputation for excellence in express delivery, international shipping, and supply chain management. At DHL, we pride ourselves on connecting people and improving lives by enabling global trade and innovation.
As the logistics industry continues to evolve, DHL remains at the forefront by combining technological advancement with human-centric service. In line with our continued commitment to excellence and our expansion efforts across Kenya, we are pleased to announce an exciting opportunity for a Field Sales Executive – Upcountry to join our dynamic Sales and Business Development team based in Nairobi.
This role is ideal for highly driven, customer-focused professionals looking to develop a career in a world-class logistics environment while supporting business growth in the upcountry regions of Kenya. The selected candidate will play a pivotal role in fostering new client relationships, expanding market penetration, and delivering innovative logistics solutions to meet and exceed customer expectations.
Job Purpose
The Field Sales Executive – Upcountry will be responsible for identifying, developing, and managing new business opportunities in upcountry territories outside Nairobi. This role involves working closely with potential and existing customers to understand their logistics needs, propose customized DHL solutions, and ensure sustained business growth through superior service delivery and client engagement.
The role requires a self-motivated, results-oriented individual with strong interpersonal skills and a passion for achieving and exceeding sales targets while upholding the core values of the DHL brand.
Key Responsibilities
1. Business Development and Client Acquisition
- Proactively identify and pursue new business opportunities in assigned upcountry territories.
- Conduct in-depth market research and competitor analysis to inform sales strategies.
- Develop and maintain a healthy sales pipeline of qualified leads across various industries.
- Generate revenue by acquiring new clients and introducing DHL’s service offerings.
- Engage prospects through cold calls, field visits, presentations, and sales pitches.
2. Customer Relationship Management
- Build long-lasting relationships with clients by understanding their logistics challenges and recommending tailored DHL solutions.
- Provide outstanding customer service and ensure the successful onboarding of new clients.
- Conduct regular client visits to assess satisfaction levels and identify new opportunities for value addition.
- Address customer concerns proactively and escalate complex issues to appropriate departments when necessary.
3. Sales Target Achievement
- Meet and exceed monthly, quarterly, and annual sales targets as defined by the Sales Manager.
- Prepare and present sales performance reports highlighting key metrics and business trends.
- Collaborate with internal teams (operations, customer service, finance) to ensure end-to-end service delivery and customer satisfaction.
- Maintain detailed records of all sales activities in the company’s CRM system and ensure up-to-date client data.
4. Territory Management
- Manage and develop the upcountry sales territory including towns and regions outside Nairobi such as Nakuru, Eldoret, Kisumu, Meru, Nyeri, Embu, and others.
- Strategically plan sales trips and field visits in alignment with territory potential and business goals.
- Evaluate territory performance, identify gaps, and implement corrective action where necessary.
5. Market Intelligence and Feedback
- Collect market intelligence and customer feedback to support product development and service improvement initiatives.
- Stay updated on DHL services, pricing models, global trends in logistics, and industry best practices.
- Provide insights and recommendations to the Sales Manager for strategy refinement and new product opportunities.
Key Deliverables
- Achievement of defined sales revenue targets.
- Effective acquisition of new clients in the upcountry market.
- High levels of customer satisfaction and retention.
- Accurate and timely reporting on sales activities and pipeline status.
- Comprehensive coverage and management of assigned territory.
Required Competencies and Attributes
To succeed in this role, the ideal candidate should demonstrate the following competencies:
- Sales Acumen: Strong ability to understand customer needs and close sales deals effectively.
- Communication Skills: Excellent verbal and written communication skills, with the ability to present ideas and solutions clearly.
- Customer Centricity: Deep understanding of customer service principles and a strong commitment to delivering client value.
- Territory Knowledge: Familiarity with Kenyan upcountry regions, including travel logistics, market characteristics, and regional business dynamics.
- Self-Motivation: High level of personal drive and initiative to achieve targets and work independently with minimal supervision.
- Adaptability: Ability to work in a fast-paced and dynamic environment with a willingness to travel as needed (less than 25% travel expected).
- Analytical Thinking: Ability to evaluate market trends and customer feedback for business improvement.
- Team Collaboration: Strong teamwork skills to work effectively across departments for service delivery excellence.
Reporting Line
The Field Sales Executive – Upcountry will report directly to the Sales Manager, Business Development Division, DHL Worldwide Express Kenya.
Working Conditions
- Location: Nairobi (with frequent field visits to upcountry regions as required).
- Work Schedule: Full-time, Monday to Friday, with flexibility for occasional weekend travel or client engagements.
- Travel: Field visits to clients in upcountry Kenya (less than 25% travel expected annually).
Career Development and Growth
DHL is deeply committed to developing its people. As part of the DHL Worldwide Express network, successful candidates will benefit from:
- Access to world-class training and sales development programs.
- Exposure to international best practices in logistics and supply chain management.
- Opportunities for career advancement within a global organization.
- A supportive and inclusive culture that encourages personal initiative and rewards performance.
Why Join DHL?
Working with DHL means joining the world’s most international company, with a footprint in over 220 countries and territories. It is a company that believes in the power of logistics to connect people, drive commerce, and promote sustainability. As an employer, DHL invests in people and fosters a culture of respect, innovation, and growth.
By joining DHL Worldwide Express Kenya as a Field Sales Executive – Upcountry, you will be playing a crucial role in strengthening our market presence in regions beyond Nairobi while helping businesses access the world through reliable and innovative express logistics solutions.
Whether you are a seasoned sales professional or an ambitious go-getter with a passion for building client relationships, this role offers a platform to excel, grow, and make an impact.
Application Details
If you are ready to grow your career with one of the most admired logistics brands globally and contribute meaningfully to upcountry business development in Kenya, we invite you to apply now.
Send your application and updated CV quoting the reference number EX25004RM to the Human Resources Department via the following email address:
Email: [Insert official recruitment email address here]
Note: Only shortlisted candidates will be contacted.
Thank you for considering a career with DHL Worldwide Express Kenya. We look forward to welcoming individuals who are passionate, ambitious, and ready to go the extra mile for customers.
Ensure your application is submitted on or before the closing deadline. Early applications are highly encouraged.
Location: Nairobi, Nairobi City, Kenya
Category: Sales and Business Development
Job Type: Full-time | Permanent
Date Posted: August 6, 2025
Travel Requirement: Less than 25%
