In today’s fast-evolving financial landscape, organizations are increasingly relying on data-driven decision-making and strategic debt management to enhance operational efficiency and achieve sustainable growth. As part of this dynamic transformation, opportunities have arisen for skilled and motivated professionals in the areas of ICT and credit recovery to join a progressive financial institution committed to excellence and innovation.
We are currently inviting applications from qualified candidates to fill the following four critical positions: Database Administration Officer, Database Administrator, Senior Recoveries Officer, and Manager Debt Management. These roles are ideal for individuals passionate about technology or credit strategy and eager to contribute to meaningful institutional outcomes.
Each role is distinct, offering specialized responsibilities and an opportunity to work in a collaborative environment that supports career development and professional growth. Below is a detailed description of each position:
1. Database Administration Officer (ICT)
The Database Administration Officer (DBAO) plays an integral role in the effective and secure management of the organization’s database systems. Working closely with senior ICT personnel, the officer assists in maintaining optimal database operations while ensuring alignment with business needs.
Key Responsibilities:
- Support the design, configuration, implementation, and monitoring of database systems across the organization.
- Carry out day-to-day administration of database platforms, including Oracle, MySQL, SQL Server, or PostgreSQL, depending on the organization’s systems.
- Assist in the maintenance of database integrity, security, and availability through routine operations.
- Execute backup and recovery operations to prevent data loss and ensure business continuity.
- Conduct basic performance tuning to optimize database responsiveness.
- Monitor and manage user access permissions, ensuring secure database operations.
- Participate in capacity planning and database scalability assessments in line with the company’s growth.
- Generate reports and maintain documentation for database configurations, incidents, and modifications.
- Provide technical support to internal users and coordinate with other ICT units to resolve issues.
- Ensure compliance with internal ICT policies and external regulatory standards regarding data storage and security.
- Support in database patching and version upgrades under the guidance of senior administrators.
This position is suitable for candidates with a foundational understanding of database management and a keen interest in advancing their expertise in enterprise-level ICT environments.
2. Database Administrator (ICT)
The Database Administrator (DBA) holds a central position in managing the organization’s data infrastructure. This role involves overseeing the entire lifecycle of database systems from design to deployment, security, maintenance, and performance optimization.
Key Responsibilities:
- Design and implement the organization’s database architecture and data models to support business requirements.
- Install, configure, and upgrade database software and related applications.
- Monitor database performance and implement improvements to enhance speed and efficiency.
- Establish robust backup, recovery, and high-availability strategies to safeguard organizational data.
- Manage storage configurations and ensure efficient use of data repositories.
- Enforce database security policies and administer user access controls in collaboration with the ICT security team.
- Troubleshoot database-related issues and proactively resolve incidents to prevent downtime.
- Conduct regular audits and risk assessments to ensure data integrity and regulatory compliance.
- Automate database administration tasks where possible using scripting tools and database utilities.
- Collaborate with software developers and analysts to optimize application-database interactions.
- Document all system architecture designs, configuration changes, and maintenance schedules.
- Ensure that database solutions are scalable, resilient, and aligned with future organizational needs.
This role is ideal for an experienced database professional who thrives in high-availability environments and has a strong grasp of database engineering and system administration.
3. Senior Recoveries Officer (Credit)
The Senior Recoveries Officer is a pivotal role in the credit function, tasked with managing a portfolio of non-performing loans (NPLs) and implementing effective strategies to return distressed accounts to performing status or manage their exit in a way that minimizes loss to the institution.
Key Responsibilities:
- Monitor and manage a designated portfolio of NPL accounts across various segments.
- Analyze each account to identify root causes of delinquency and assess recovery potential.
- Develop and document individualized recoveries action plans tailored to each customer’s situation.
- Follow up on action plans to ensure timely implementation and track progress toward desired outcomes.
- Liaise with customers to negotiate feasible repayment terms or restructure options.
- Escalate complex cases to legal recovery processes where necessary and follow through to resolution.
- Collaborate with the legal team to prepare documentation and provide support during litigation.
- Prepare periodic reports on recovery progress, challenges, and success rates.
- Work with internal stakeholders to ensure alignment between recovery efforts and overall credit policies.
- Identify trends in customer behavior and recommend policy or process changes to reduce future NPLs.
- Mentor and support junior officers in portfolio monitoring and collection efforts.
- Adhere to regulatory and institutional standards in handling customer accounts and recovery communications.
This position is suited for individuals with strong analytical skills, negotiation acumen, and a comprehensive understanding of credit recovery principles and processes.
4. Manager Debt Management – Commercial and SME (Credit)
The Manager Debt Management, Commercial and SME is responsible for the overall strategy, leadership, and performance management of recoveries for distressed accounts in the commercial and SME segments. This role demands a high level of strategic oversight and hands-on execution in minimizing credit losses while ensuring efficient turnaround of impaired assets.
Key Responsibilities:
- Lead the development and execution of recovery strategies tailored to the Commercial and SME loan portfolios.
- Analyze risk profiles and determine appropriate intervention strategies for each recoveries customer.
- Implement managed exit solutions or return-to-performing plans, ensuring optimal recoveries in minimal time.
- Provide regular and structured reviews of the entire recoveries portfolio under management.
- Act as the primary point of contact for customers in recovery, maintaining professional relationships and facilitating effective communications.
- Lead negotiations with borrowers and provide guidance on restructuring proposals.
- Recommend and oversee legal recovery actions where amicable solutions are not feasible.
- Monitor and evaluate the performance of direct reports and ensure adherence to set recovery targets.
- Drive innovation in recoveries approaches by leveraging data analytics and market intelligence.
- Collaborate with the Risk and Credit departments to realign risk appetite and collection strategies.
- Advise senior management on credit trends, portfolio risks, and emerging threats within the commercial and SME segments.
- Prepare comprehensive reports for internal and external stakeholders detailing recovery achievements, forecasts, and challenges.
- Ensure full compliance with regulatory requirements and ethical standards in debt collection practices.
This is a senior-level opportunity that requires strong leadership skills, deep knowledge of commercial credit operations, and a proven track record of strategic debt resolution.
These positions present a unique opportunity to work in a reputable institution that values innovation, responsibility, and service excellence. Whether your expertise lies in managing critical database infrastructure or navigating the complexities of credit recovery, you will find a role that matches your professional ambitions and supports your career development.
If you are passionate about making a measurable impact and meet the role requirements, you are encouraged to submit your application by the stated deadline.
For positions where the application is not via email, please use the link below to submit your application:
