Manager Applications Support
The primary role of the Manager, Application Support Specialist is to lead and coordinate the Application support team and ensure the bank’s Technology system’s availability is not compromised through guaranteeing its timely accessibility 24 x 7 x 365. Provide leadership and best practices in reporting, data analysis, ETL process integrity, test automation, and data quality assurance. Ensure thorough documentation and delivery of accurate, timely, and insightful reporting. Offer support across the group network on all reporting-related matters.
Key Responsibilities:
- Collaborate with other Technology staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
- Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum up time and service availability to meet the needs of the organization.
- Support end-to-end financial reporting processes using Oracle ERPs and related systems (e.g., SAP, Oracle Cloud fusion, Hyperion).
- Support, develop and maintain ETL and data warehouse objects and processes in a large Data warehouse of Terabyte scale.
- Participate in system acquisition process; propose and create system design models, specifications, diagrams, charts, and implement roadmaps to provide strategic direction to the business.
- Administer the assigned Systems at Application level and connected databases, define, and optimize database structures, content and processing flows through appropriate Data Definition, Data Manipulation and Data Control Languages.
- Maintain and optimize reporting configurations, report definitions, and data mappings within Oracle Fusion Cloud ERP.
- Create and maintain documentation as it relates to system configuration, mapping, and processes.
- Identify and address system vulnerabilities, manage technical debt, and ensure timely server patching and remediation in accordance with bank policies and security standards.
- Transfer system knowledge to support and operations teams on new features and support processes
The Person
For the above position, the successful applicant should have the following:
- Bachelor’s Degree – Computer Science, Data Science, Information Technology, Engineering, Mathematics or equivalent combination of education and experience
- Professional Qualifications – System Administration/Data management/ SQL/PLSQL/Cloud Infrastructure OR relevant certifications from recognized OEMs
- Knowledge in Computing platforms, operating systems, and databases – 3years
- Knowledge in ETL, Oracle Fusion ERPs and E-Business suite applications – 2years
- System Administration (Windows/Unix) – 2years
- Data Warehousing & SQL (On Premise or cloud) – 4 years
- General knowledge of file transfer services – 1year
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by Friday 15th August 2025.
Qualified candidates with disability are encouraged to apply.
Only short-listed candidates will be contacted.
