Twinco Agencies Limited, a reputable and customer-focused business entity, is seeking qualified and committed individuals to join its team in key frontline operational roles. The company operates within a dynamic retail and service environment, offering a range of products and financial services to clients.
As part of its commitment to service excellence, the company is currently inviting applications from suitable candidates for the positions of Mpesa Shop Attendant and Cashier. These roles are essential to maintaining efficient daily operations, ensuring customer satisfaction, and upholding the company’s professional image.
The following sections provide detailed job descriptions for each role, outlining the core responsibilities, operational expectations, and the contribution each position makes toward the success of Twinco Agencies Limited.
Position 1: Mpesa Shop Attendant
Job Summary
The Mpesa Shop Attendant will be responsible for managing mobile money transactions and related services in the company’s Mpesa outlet. The role requires a high level of accuracy, integrity, and efficiency in handling customer transactions. The attendant will also act as the first point of contact for clients seeking mobile money services, ensuring that all transactions are carried out securely and in accordance with company policies and regulatory requirements.
Key Responsibilities
- Transaction Handling
- Process customer transactions including cash deposits, withdrawals, airtime purchases, and bill payments using the Mpesa platform.
- Verify customer identification and transaction details before processing.
- Balance daily transactions and prepare end-of-day reconciliation reports.
- Customer Service
- Greet customers warmly and provide prompt assistance.
- Offer guidance to customers unfamiliar with Mpesa services.
- Handle inquiries and resolve issues related to Mpesa transactions efficiently.
- Security and Compliance
- Follow all company guidelines and Safaricom regulations regarding Mpesa operations.
- Maintain a secure cash handling process and safeguard transaction equipment.
- Report any suspicious transactions or fraudulent activities immediately to the supervisor.
- Record Keeping
- Maintain accurate transaction records for auditing purposes.
- Ensure transaction receipts are issued for all customer dealings.
- Keep an organized filing system for Mpesa operational documents.
- Stock and Float Management
- Monitor daily cash float levels and request top-ups when necessary.
- Ensure adequate availability of airtime and other electronic products.
- Avoid shortages or overages in cash handling.
- Operational Support
- Assist with promoting other services or products available at the shop.
- Support team members in handling peak customer traffic.
- Participate in periodic performance reviews and training sessions.
Performance Indicators
- Accuracy in transaction processing.
- Customer satisfaction feedback.
- Compliance with Mpesa operational guidelines.
- Maintenance of accurate daily records and balanced accounts.
Position 2: Cashier
Job Summary
The Cashier will manage the financial transactions of customers purchasing goods and services from Twinco Agencies Limited. This position requires excellent numerical skills, attention to detail, and a strong commitment to customer service. The cashier will be directly responsible for ensuring that payments are processed accurately and that customers receive prompt and courteous service.
Key Responsibilities
- Point of Sale Operations
- Operate the company’s Point of Sale (POS) system to record sales transactions.
- Receive payments from customers in cash, mobile money, or other approved methods.
- Issue receipts and ensure all sales are recorded correctly.
- Cash Handling and Reconciliation
- Count cash in the register at the start and end of each shift.
- Reconcile daily sales with actual cash and mobile money received.
- Prepare daily cash summaries for submission to the accounts department.
- Customer Interaction
- Greet customers and handle their purchases professionally.
- Assist customers with inquiries regarding prices, payment options, and available promotions.
- Handle customer complaints with tact and escalate where necessary.
- Accuracy and Accountability
- Ensure all sales transactions are accurate and properly documented.
- Maintain accountability for all cash, mobile money, and payment instruments during the shift.
- Report any discrepancies or irregularities immediately to management.
- Stock and Inventory Awareness
- Monitor the availability of items at the cashier desk such as shopping bags and promotional materials.
- Communicate with the inventory team about low stock alerts.
- Participate in stock counts when required.
- Compliance and Ethics
- Follow the company’s financial and operational procedures.
- Uphold confidentiality and integrity in handling company and customer information.
- Adhere to health and safety guidelines at the workplace.
- Team Support
- Work collaboratively with sales and floor staff to ensure smooth operations.
- Assist during peak hours to minimize customer wait times.
- Contribute to achieving the branch’s overall sales and service goals.
Performance Indicators
- Accuracy in handling payments and issuing receipts.
- Speed of service and reduction in customer wait time.
- Positive customer feedback and complaint resolution rate.
- Adherence to company procedures and reduction of transactional errors.
General Expectations for Both Roles
Employees in these positions will be expected to:
- Maintain a professional appearance and demeanor at all times.
- Communicate effectively with customers, colleagues, and supervisors.
- Demonstrate reliability by reporting to work on time and adhering to scheduled shifts.
- Show initiative in solving problems and improving service delivery.
- Uphold the values and reputation of Twinco Agencies Limited through ethical and customer-focused conduct.
Application Process
Interested candidates who meet the requirements for the Mpesa Shop Attendant and Cashier positions are invited to submit their applications through the provided online application link. Applicants should ensure that they provide accurate contact details and clearly indicate the position they are applying for.
