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Medical Operations Director, E-Plus

Nairobi, Nairobi, Kenya

Full Time

Manager/Supervisor

EMPLOYMENT OPPORTUNITY

Emergency Plus Medical Services (E-Plus) is a private company whose core business is to offer emergency medical services which include 24hr ambulance services, pre-hospital care training and the sale of first aid kits.   

E-Plus is looking for a qualified individual to fill the following position: 

Position Title:            Medical Operations Director 

Reporting to:             Managing Director, E-Plus 
 
Job location:              Nairobi 

Job purpose

Responsible to the Managing Director, the Medical Operations Director will provide leadership to the Operations department by ensuring that appropriate structures, systems, competencies and values are developed and adopted to assure quality provision of pre-hospital care. In addition, s/he will provide leadership and medical expertise in the development of clinical programmes in line with the organisation strategy.

Duties & Responsibilities

1. Set and ensure compliance with patient care standards including; communications, standards, dispatch and medical protocols.
2. Develop and ensure implementation of pre-hospital care protocols and standing orders under which the provider functions and the process for the provision of concurrent medical direction.
3. Ensure the appropriateness of initial qualifications of pre-hospital care employees involved in patient care are adhered to and maintained on an ongoing basis through education, testing, and credentialing as the authorities have determined.
4. Develop and implement an effective process improvement program to ensure continuous patient care improvement.
5. Maintain liaison with the medical community including, but not limited to, hospitals, emergency departments, physicians, out-of-hospital providers, and nurses.
6. Promulgate public education and information on the prevention of emergencies.
7. Develop and continuously review the list of emergency equipment and medicines used in pre-hospital care as per the scope of service.
8. Provide appropriate direction/advise on phone to the Paramedics/EMT’s during any challenging or difficult emergency situation (medical control)
9. In charge on training programs for different Paramedics/EMT levels by making sure that Continuing Medical Education for the staff is ongoing (CME)
10. Ensure effective team communication throughout the organisation through the application of suitable reporting systems and structures and the identification and provision of appropriate training.

Operational Role:

1. Planning and directing the emergency medical services. This involves co-ordination of activities with the Dispatch Centre in liaison with the Dispatch supervisor, particularly for air evacuations, medical escorts and transfer of critical/ICU patients.
2. Overseeing inventory, order processing and distribution of medical equipment and consumables. This includes, but not limited to, regular review of vendors to ensure that procurements are being made utilizing the most cost-effective purchasing strategies.
3. Overseeing ambulance operations, business planning and budget development. This includes performing personnel functions including, but not limited to, hiring according to the position control, oversight of all aspects of disciplinary action, including terminations in conjunction with HR and performance reviews. Additionally working with the Operations Supervisors to develop, implement, and maintain necessary reports and documentation to ensure compliance with established operational goals and objectives. 
4. Ensuring services are in compliance with professional standards. This is by bench-marking with other EMS providers internationally as well as overseeing the Quality Improvement program within the organisation

Minimum Qualifications

• Bachelor of Science in Medicine, MBchB
• Masters in Emergency Medicine or in ICU/Anesthesiology will be an added advantage
• License to practice Medicine

 
Desired Competencies

1. Pre-hospital Emergency Care

• Advanced knowledge in emergency medicine, trauma and critical care
• Certified in ACLS, BLS PHTLS etc

2. EMS System Operation

• Expertise in ambulance dispatch, triage, response, treatment and transfer
• Skilled in developing and reviewing SOPs and response protocols

3. Clinical Governance

• Oversight of clinical quality, audits, care reviews and protocol adherence
• Ensures continuous improvement and accountability in care delivery

4. Health Information and Documentation

• Proficient in using electronics patient care records (EPCR) and performance dashboards

5. Workforce Oversight

• Credentialing, training, and supervising EMT’s, paramedics and clinical staff
• Leads continuous medical education and skills development

6. Regulatory and Risk Compliance

• Knowledge of EMS law, safety protocols and incident management
• Ensures adherence to national standards and risk mitigation

7. Ethics and Patient Rights

• Promotes ethical care and protects patient dignity and confidentiality

8. Disaster and Mass Casualty Preparedness

• Experienced in MCI triage, emergency drills and inter-agency coordination

9. Stakeholder Engagement

• Builds partnerships with hospitals, regulators, insurers and emergency services

10. Strategic and Financial Insight

• Contributes to service planning, budgeting and performance evaluation

Application Procedure  
Interested and qualified? Submit a cover letter, curriculum vitae, and copies of relevant certificates
(as one document in PDF) include address and contacts of three referees one of whom should be
Former employer. The subject line for your email must read: E-Plus – Medical Operations
Director/HR/2025 to e[email protected] . Closing Date: Friday, 22^nd August 2025.

Please note that ONLY shortlisted candidates will be contacted.

Job disclaimer and notification: Emergency Plus Medical Services is an equal opportunity
Employer and does not charge / accept any amount or security deposit from job seekers during
the selection process or while inviting candidates for an interview.