Consultant, Client Services – Corporate and Investment Banking
Job Overview
Business Segment: Corporate & Investment Banking
Location: KE, Nairobi County, Nairobi, Westlands Road
Job Type: Full-time
Job Ref ID: 80444322A-0001
Date Posted: 12/08/2025
Job Description
To provide effective management of client queries received at the corporate and investment banking call centre. Responsible for handling inbound and outbound calls and email queries. The primary goal is to provide excellent customer service by addressing inquiries, resolving issues, and providing information about products or services efficiently and professionally.
Qualifications
Type of Qualification: First Degree
Experience Required
3 – 4 years
Mandarin speaking
Ability to work in a fast-paced environment and handle complex customer queries.
Strong verbal, written communication skills and a professional phone voice.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Things
- Embracing Change
- Interacting with People
Technical Competencies:
- Active Listening
- Client Servicing
- Continuous Improvement
- Data Analysis
- International Market Knowledge
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Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]
