Safaricom, a leading telecommunications company in Kenya and across the African region, continues to expand its operations and enhance service delivery through innovation, technology, and customer-centric solutions. In line with its growth strategy, the company is seeking highly qualified and motivated professionals to join its team in key specialist and managerial roles.
The following positions are currently open for application:
- M-Pesa Africa Specialist – Cyber Security GRC (Kenya – Hybrid)
- Senior Manager, Fraud Strategy and Analytics (Safaricom House, Kenya)
- Principal Accountant – Tax (Safaricom House, Kenya)
Each role offers an opportunity to contribute to the company’s mission while working within a dynamic and forward-thinking environment. The details of each position are provided below.
M-Pesa Africa Specialist – Cyber Security GRC
Location: Kenya (Hybrid)
Posting Date: 14 August 2025
The M-Pesa Africa Specialist – Cyber Security GRC (Governance, Risk, and Compliance) will play a pivotal role in safeguarding the security and integrity of M-Pesa Africa’s digital financial platforms. The successful candidate will be responsible for implementing, monitoring, and enhancing cyber security governance frameworks, risk management processes, and compliance measures in line with regulatory requirements and industry best practices.
Key Responsibilities:
- Develop, maintain, and enforce cyber security policies, procedures, and standards aligned with M-Pesa Africa’s operational and strategic goals.
- Lead cyber security risk assessments across digital platforms, identifying vulnerabilities and recommending effective mitigation measures.
- Monitor compliance with regulatory requirements, industry standards, and internal controls relating to cyber security and data protection.
- Collaborate with technology, operations, and business units to ensure security controls are integrated into systems and processes from design through to deployment.
- Oversee incident response planning, execution, and reporting, ensuring that all security breaches are handled efficiently and lessons learned are applied to improve resilience.
- Manage internal and external audits related to cyber security and ensure timely remediation of identified gaps.
- Provide expert advice and training to internal stakeholders on security awareness, emerging threats, and compliance obligations.
- Liaise with regulators, auditors, and industry bodies to maintain high standards of compliance and foster trust in M-Pesa Africa’s platforms.
This position requires a proactive individual who can operate effectively in a hybrid work environment, balancing strategic oversight with hands-on operational input in a fast-paced digital financial ecosystem.
Senior Manager, Fraud Strategy and Analytics
Location: Safaricom House, Kenya
Posting Date: 12 August 2025
The Senior Manager, Fraud Strategy and Analytics will lead Safaricom’s efforts to detect, prevent, and manage fraud across its services and operations. Reporting to the Corporate Security Cluster, this position combines strategic leadership with deep analytical expertise to safeguard the company’s assets, customer trust, and brand reputation.
Key Responsibilities:
- Develop and implement the company’s fraud prevention strategy, ensuring alignment with corporate objectives and industry best practices.
- Oversee fraud risk assessments, identifying vulnerabilities across business processes, products, and channels.
- Direct the collection, analysis, and interpretation of fraud-related data to identify patterns, trends, and emerging threats.
- Lead the development and optimization of fraud detection tools, analytics models, and investigative processes.
- Collaborate with cross-functional teams, including technology, finance, customer service, and legal, to address fraud risks and implement preventive measures.
- Ensure compliance with relevant laws, regulations, and internal policies in all fraud management activities.
- Provide leadership and guidance to the fraud analytics team, fostering a culture of vigilance, accountability, and continuous improvement.
- Prepare regular reports for senior management, detailing fraud metrics, response actions, and strategic recommendations.
- Liaise with law enforcement agencies, regulators, and industry bodies to share intelligence and strengthen collective defenses against fraud.
This role demands a strategic thinker who is also highly skilled in operational execution, with the ability to influence decision-making and implement robust fraud risk management frameworks.
Principal Accountant – Tax
Location: Safaricom House, Kenya
Posting Date: 12 August 2025
The Principal Accountant – Tax will be a key member of the Finance Cluster, responsible for overseeing all aspects of tax compliance, planning, and reporting for Safaricom. This role ensures the company meets its tax obligations while optimizing its tax position in line with applicable laws and regulations.
Key Responsibilities:
- Manage the preparation, review, and submission of all statutory tax returns, ensuring accuracy and compliance with relevant legislation.
- Oversee tax planning initiatives to optimize the company’s tax liabilities while maintaining full compliance with tax laws.
- Conduct regular reviews of the company’s tax position and advise management on potential risks and opportunities.
- Liaise with tax authorities, auditors, and consultants to resolve queries and manage audits effectively.
- Stay updated on changes in tax laws, regulations, and practices, and assess their impact on the company’s operations.
- Ensure that tax processes and controls are efficient, effective, and aligned with best practice standards.
- Support business units with tax advice on transactions, contracts, and projects to ensure tax-efficient decision-making.
- Prepare and present regular tax reports to senior management, highlighting key compliance issues and strategic considerations.
- Coordinate the implementation of technology solutions to enhance the accuracy and efficiency of tax operations.
This role requires a professional with a deep understanding of both domestic and international tax regimes, excellent analytical skills, and the ability to work collaboratively across multiple functions.
Strategy Analyst – Safaricom House, Kenya
Safaricom PLC, the leading telecommunications company in East Africa, is seeking a qualified and driven professional to join its strategy team in the capacity of Strategy Analyst. This position reports directly to the Senior Manager – Strategy and will play a key role in shaping the company’s strategic direction, managing critical processes, and supporting the successful execution of strategic initiatives. The role is based at Safaricom House, Waiyaki Way, Westlands, Nairobi, Kenya.
Introduction
Safaricom is widely recognized for its role in transforming lives by connecting people to one another, to opportunities, and to information. With a customer base exceeding 42 million, Safaricom continues to drive socio-economic impact across Kenya and the region. The company’s strategic function plays an integral role in guiding decisions, optimizing processes, and ensuring that business objectives align with long-term growth goals.
The Strategy Analyst will be responsible for supporting the strategy formulation process, managing strategic records, reviewing cluster strategy plans, driving key strategic missions, and contributing to various cross-functional projects. This role demands a professional with a strong analytical mindset, excellent communication skills, and the ability to collaborate effectively across multiple departments.
Job Description
The Strategy Analyst will work under the supervision of the Senior Manager – Strategy and will be instrumental in supporting the development, execution, and monitoring of Safaricom’s corporate strategy. The role involves coordinating strategic planning processes, managing governance calendars, and ensuring timely tracking of initiatives.
Key responsibilities include:
1. Corporate Governance and Compliance
- Uphold the company’s code of conduct, policies, and procedures at all times, demonstrating integrity, transparency, and accountability.
- Ensure compliance with health, safety, and wellbeing policies in all work-related actions and decisions, promoting a safe and supportive workplace culture.
2. Strategy Formulation Support
- Provide assistance in the development of corporate strategy through the use of Safaricom Tools for Strategy (STS) or other recognized frameworks.
- Conduct thorough research and gather initial inputs required for strategy formulation as directed by the Senior Manager – Strategy.
- Analyze internal and external business environments to identify factors that could influence the company’s long-term objectives.
3. Strategy Cascade and Mission Execution
- Play an active role in the dissemination and implementation of strategic missions across the organization.
- Collaborate closely with other internal support clusters including Marketing, Legal and Regulatory Affairs, Finance, and Customer Experience to ensure alignment in strategy execution.
- Monitor and report progress on key missions, highlighting areas that require attention or adjustment.
4. Research and Analysis
- Undertake in-depth research and analysis as required by the Senior Manager – Strategy.
- Translate data into actionable insights to guide decision-making processes.
- Evaluate industry trends, competitor activities, and emerging opportunities to inform strategic planning.
5. Strategic Records and Tracking
- Maintain accurate records of key strategic decisions made by the Executive Committee (EXCOM).
- Track the implementation of these decisions and report on progress periodically.
- Ensure that strategic documentation is up to date, organized, and accessible to relevant stakeholders.
6. Cluster Strategy Review and Reporting
- Work with Cluster Strategy Champions to review long-range strategies for different business units.
- Provide timely monthly mission status reports, ensuring all relevant stakeholders are informed of progress and challenges.
7. Cross-functional Strategic Initiatives
- Participate in cross-functional teams tasked with driving high-impact strategic initiatives.
- Contribute to the identification, prioritization, and delivery of projects that support the company’s long-term objectives.
8. Governance Calendar Management
- Manage the strategy governance calendar, ensuring that all strategic review sessions, planning workshops, and governance meetings are scheduled and coordinated effectively.
9. Innovation and Continuous Improvement
- Identify opportunities for innovation by benchmarking against industry best practices.
- Implement new processes and tools that enhance the effectiveness and efficiency of strategic planning and execution.
- Encourage creative problem-solving approaches to complex business challenges.
Core Competencies, Knowledge, and Experience
The Strategy Analyst role requires a combination of business acumen, interpersonal skills, and operational excellence. The following competencies are critical for success:
Working with Others
- Demonstrates strong interpersonal skills, actively building rapport and fostering effective working relationships.
- Listens and responds to others’ needs, interests, and motives to positively influence decision-making.
- Communicates in a clear and engaging manner, adapting style to suit different audiences.
- Maintains professional networks that add value to strategic initiatives.
Operational Excellence
- Prioritizes high-value and high-impact activities to maximize performance outcomes.
- Applies a cross-functional approach to solving problems and improving processes.
- Leverages knowledge of products, technology, systems, and policies to address challenges efficiently.
Creativity and Innovation
- Employs creative thinking to identify and capitalize on opportunities.
- Experiments with unconventional approaches where appropriate.
- Demonstrates a willingness to take calculated risks in pursuit of strategic goals.
Business Know-how
- Uses data-driven analysis to ensure that decisions are both competitive and financially sound.
- Balances immediate operational needs with long-term strategic objectives.
- Operates with a strong sense of business ownership and accountability.
- Adheres to all relevant legal, regulatory, professional, and ethical standards.
Working with Change
- Responds positively and flexibly to evolving business situations.
- Manages both the operational and people aspects of change to maintain performance during transitions.
Project and Programme Management
- Defines project scope, deliverables, timelines, and resources effectively.
- Identifies interdependencies, synergies, and potential risks.
- Evaluates progress regularly, taking corrective actions where necessary to stay on track.
Functional Competencies
Actionable Insights
- Utilizes research and analytical techniques to detect changes in the operating environment that could impact the business.
- Translates data into clear insights, highlighting opportunities and risks.
- Applies data mining to identify patterns and trends, supporting evidence-based decision-making.
Innovative Propositions
- Oversees the innovation governance process, engaging stakeholders in developing the innovation roadmap.
- Facilitates the ideation process internally and externally, using structured tools and techniques to generate new concepts.
Planning and Control
- Guides business performance by setting clear strategic goals.
- Converts strategies into actionable plans for various divisions.
- Tracks performance metrics to assess the overall health of the business.
- Ensures effective governance of projects and optimal allocation of resources.
Qualifications
The role requires:
- A Bachelor’s degree in Business Administration, Economics, Finance, or a relevant field related to strategy.
- At least four years of professional experience in strategy, finance, or a commercial role.
- Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions.
- High levels of initiative, self-drive, and problem-solving ability.
- Proficiency in relationship management, including influencing and negotiation skills.
- Experience working collaboratively across functions and interacting with senior leadership.
- Excellent verbal and written communication skills, with the ability to present information concisely and clearly.
Application Process
Candidates who meet the criteria for any of the above positions are encouraged to apply through the designated Safaricom careers portal. Each application should be submitted in accordance with the specific role requirements and within the timelines stated on the job posting.
