A leading financial institution is inviting applications from qualified and driven professionals to fill multiple open-ended positions across various departments. These roles present opportunities for career growth within a dynamic environment committed to delivering quality banking and financial solutions. Positions are available in key urban centres, including Nairobi, Nakuru, Eldoret, and at the organisation’s head office.
Below is a detailed outline of each role:
Consumer Banking Officer
Band/Level: Officer
Department: Consumer Banking
Contract Terms: Open Ended
Location: Nairobi, Nakuru, Eldoret
Application Deadline: 25 August 2025
The Consumer Banking Officer will be responsible for delivering exceptional customer service and providing tailored financial solutions to clients. The role entails managing day-to-day banking operations, processing customer transactions, and promoting consumer banking products and services. Officers will be expected to build strong client relationships, address customer queries promptly, and ensure compliance with banking policies and regulatory standards. This position requires a proactive approach to meeting sales targets while maintaining service excellence.
Consumer Banking Relationship Manager
Band/Level: Manager
Department: Consumer Banking
Contract Terms: Open Ended
Location: Nairobi
Application Deadline: 25 August 2025
The Consumer Banking Relationship Manager will oversee a portfolio of clients, offering personalised banking services to enhance customer satisfaction and loyalty. Responsibilities include identifying and pursuing business opportunities, developing customised financial solutions, and ensuring the achievement of set targets. The role involves working closely with other banking teams to cross-sell products and provide holistic financial advice. A strong focus will be placed on maintaining high service standards, fostering client relationships, and expanding the customer base in the consumer banking segment.
Legal Manager – Debt Recovery & Special Assets
Band/Level: Manager
Department: Collections and Recoveries
Contract Terms: Open Ended
Location: Head Office
Application Deadline: 25 August 2025
The Legal Manager for Debt Recovery & Special Assets will lead the development and execution of strategies to recover outstanding debts and manage special asset portfolios. The role includes overseeing litigation processes, negotiating settlements, and ensuring compliance with relevant legal frameworks. This position demands close collaboration with internal stakeholders and external legal counsel to expedite recoveries while minimising legal risks. Additionally, the manager will be expected to develop policies that enhance the efficiency of debt recovery operations and safeguard the institution’s interests.
Relationship Manager, Elite & Diaspora Banking
Band/Level: Chief
Department: Consumer Banking
Contract Terms: Open Ended
Location: Nairobi
Application Deadline: 25 August 2025
The Relationship Manager for Elite & Diaspora Banking will be responsible for managing high-net-worth and diaspora clients, offering specialised financial products and advisory services. This position entails designing and implementing strategies to grow the elite and diaspora customer segments, managing complex financial needs, and delivering premium service experiences. The role requires strong relationship management skills to foster client trust and loyalty, as well as the ability to coordinate with internal teams to deliver bespoke solutions. Focus areas include wealth management, investment services, and cross-border banking solutions tailored to the needs of international clients.
Application Process
Interested candidates are encouraged to apply before the stated deadline for each position. These roles offer competitive terms and the opportunity to work in an environment that values professionalism, innovation, and customer satisfaction.