KCA University (KCAU) has announced an opening for the position of ICT Assistant within its Information and Communication Technology Directorate. The role is designed to strengthen the university’s capacity to deliver reliable and efficient ICT support across all its functions. This is a critical support position for maintaining the technological backbone of the institution and ensuring smooth day-to-day operations across departments, campuses, classrooms, and laboratories.
The ICT Assistant will work closely with the Director of ICT, ICT trainers, and technologists to enhance the delivery of ICT services to students, faculty, and administrative staff. The position requires a balance of technical expertise, organizational ability, and a customer service mindset, given the constant need for troubleshooting, system maintenance, and user support in a higher education environment.
The university invites applications from suitably qualified candidates who are passionate about ICT service delivery in academic and institutional contexts.
Job Objective
The ICT Assistant will be responsible for providing technical support and assistance in the installation, maintenance, and troubleshooting of ICT systems, hardware, and software within KCAU. The holder of this position will ensure that end users—whether in classrooms, offices, or computer laboratories—receive timely and effective assistance. The role will also involve maintaining a comprehensive inventory of ICT equipment, supporting training laboratories, and contributing to the operational efficiency of ICT resources throughout the institution.
Duties and Responsibilities
The successful candidate will undertake the following duties and responsibilities:
- Diagnose and repair computer-related problems, including desktop computers, laptops, and associated peripherals connected to the university’s IT network.
- Initiate procurement processes for ICT equipment by providing accurate technical specifications for various sections and departments within the university.
- Prepare periodic reports on the status and condition of ICT infrastructure and equipment, submitting these to the Director of ICT for informed decision-making.
- Conduct regular maintenance of computing systems, including hardware, software, and networks, while ensuring preventive care and repair services are consistently applied.
- Troubleshoot compatibility issues between software and hardware, ensuring all identified failures are resolved effectively.
- Obtain, install, and configure computer software for ICT training laboratories to enhance teaching and learning activities.
- Provide support to ICT Trainers and Computer Technologists in laboratories and workshops, ensuring academic programs are fully supported.
- Install and configure the university’s Enterprise Resource Planning (ERP) system across relevant computers, ensuring staff and student access to required services.
- Distribute procured ICT equipment equitably across departments and campuses, ensuring efficient resource utilization.
- Manage and update the ICT equipment inventory database, track assets, and recommend upgrades when necessary.
- Monitor and track user support tickets to ensure appropriate use of resources and efficient resolution of issues.
- Install and configure antivirus software on university computers, administer the antivirus server, and safeguard systems against evolving cybersecurity threats.
- Undertake any other responsibilities as may be assigned by the supervisor to support the ICT Directorate and the broader university mission.
Qualifications and Experience
Applicants must meet the following requirements:
- A Bachelor’s degree in ICT or a related field from a recognized institution.
- At least one year of relevant experience in the ICT field, with not less than six months of direct work experience within a higher learning institution or a large commercial enterprise.
- Proven experience in the administration, setup, and installation of examination systems.
Skills and Competencies
The ICT Assistant role calls for a range of professional and interpersonal skills, including:
- Strong organizational and planning capabilities to manage multiple assignments and deadlines.
- Effective interpersonal and communication skills for interacting with students, faculty, staff, and external stakeholders.
- Reliability, resilience, and the ability to work under pressure in a dynamic environment.
- High standards of honesty and integrity when handling sensitive institutional data and resources.
Application Process
KCA University is inviting applications from candidates who meet the outlined criteria and are committed to contributing to the enhancement of ICT services in an academic environment. Interested candidates should prepare and submit:
- A formal application letter.
- A detailed curriculum vitae, including contact details of three referees.
- Copies of academic and professional certificates.
- A clear copy of the Kenya National ID card.
- A copy of the KRA PIN certificate.
Applications must be submitted online via the provided form link no later than 19 August 2025. Only shortlisted candidates will be contacted.
Completed applications should be addressed to:
Head of Human Capital Management
KCA University
P.O. Box 56808-00200
Nairobi, Kenya
Website: www.kcau.ac.ke
Closing Statement
The ICT Assistant position at KCA University presents an opportunity for qualified candidates to apply their technical expertise in a vibrant and challenging higher education setting. The role blends direct technical support with strategic functions such as equipment procurement, systems maintenance, and ICT training support. Candidates who thrive in dynamic environments and are eager to contribute to the growth and efficiency of ICT services in a university context are encouraged to apply.
