GEA, a well-established name in the Kenyan electronics retail and service sector, is pleased to announce several new employment opportunities as part of its continued commitment to customer satisfaction and operational excellence. The company has grown steadily over the years, expanding its footprint across the country with multiple branches that serve a diverse client base. With its wide product offering ranging from smartphones, laptops, televisions, and household appliances to technical repair services and mobile money agency services, GEA has positioned itself as a trusted one-stop solution for customers’ electronic and connectivity needs.
As customer demand grows, GEA recognizes the importance of staffing its branches with reliable, skilled, and customer-oriented personnel. This recruitment drive is aimed at reinforcing service quality while also creating meaningful job opportunities for individuals ready to contribute to the company’s success. The positions are located in different towns, ensuring coverage and accessibility for customers across both coastal and inland regions, as well as the capital city.
The company seeks applications for the following positions:
- Shop Assistants – Malindi
- Shop Assistants – Mombasa
- Safaricom Care Desk Representatives – Matuu (must have Safaricom Care Desk Training)
- Carlcare Phone Technicians
- Shop Assistants – Nairobi
The detailed job descriptions outlined below provide a comprehensive view of the expectations, duties, and responsibilities associated with each role. Candidates are encouraged to carefully evaluate the positions, align their interests and skills with the requirements, and submit their applications in accordance with the instructions provided at the end of this advert.
Shop Assistants – Malindi
The Shop Assistant role in Malindi will be central to ensuring customers in this coastal town receive a seamless retail experience. As the frontline staff, Shop Assistants will act as the face of GEA, welcoming walk-in customers and guiding them through their shopping journey.
Key responsibilities:
- Welcoming customers warmly, building rapport, and ensuring they feel valued from the moment they enter the branch.
- Providing accurate and detailed information about products, including electronic devices, accessories, and appliances.
- Supporting customers in comparing product options and offering tailored recommendations based on their unique needs.
- Demonstrating key features of electronic products to assist buyers in making informed decisions.
- Processing sales transactions, including cash, M-Pesa, and card payments, while maintaining accuracy in receipts and reconciliations.
- Participating in daily merchandising activities such as arranging displays, replenishing shelves, and maintaining orderliness in the shop.
- Monitoring stock levels, reporting shortages, and working closely with supervisors to ensure timely restocking.
- Assisting with after-sales support by addressing customer concerns, providing guidance on warranties, and escalating unresolved issues.
- Maintaining records of customer purchases when required for tracking and reporting purposes.
Working conditions and expectations:
Shop Assistants in Malindi will work in a branch environment where interaction with customers is continuous. They will report directly to the Branch Supervisor or Manager, who will provide guidance on sales targets and branch priorities. Flexibility will be important, as the branch caters to both local residents and visitors to the town.
Performance will be measured based on customer satisfaction levels, sales growth, and adherence to company policies. Individuals who thrive in customer-facing roles and can adapt to varying customer needs will find this position rewarding.
Shop Assistants – Mombasa
Mombasa, as Kenya’s second-largest city and a major commercial hub, requires a strong team of Shop Assistants who can handle a high volume of customers while maintaining quality service. The role here demands energy, composure, and an ability to engage with a diverse range of clients.
Key responsibilities:
- Greeting customers and ensuring each one receives personalized attention during their shopping visit.
- Guiding customers through the store layout and helping them find specific products efficiently.
- Highlighting ongoing promotions and encouraging customers to take advantage of bundled deals and special offers.
- Handling point-of-sale activities including accurate cash handling, card payments, and M-Pesa transactions.
- Supporting marketing campaigns by distributing promotional materials and engaging with customers about new product arrivals.
- Maintaining proper shop floor organization, ensuring that products are clearly labeled, and displays are visually appealing.
- Contributing to stock management by assisting with periodic stock counts and record-keeping.
- Handling minor complaints with professionalism and escalating larger issues to branch management.
Working conditions and expectations:
Shop Assistants in Mombasa will report to the Branch Manager and be expected to support the branch’s goal of achieving strong sales volumes. Given the city’s busy nature, multitasking and efficiency will be critical. The ability to remain polite, patient, and professional during peak customer flows will be highly valued.
Performance metrics will include the achievement of sales targets, contribution to customer retention, and support for the overall smooth functioning of the branch.
Safaricom Care Desk Representatives – Matuu
This specialized role is only open to applicants who have completed Safaricom Care Desk training, as technical expertise and familiarity with Safaricom services are mandatory. These representatives will be responsible for ensuring that customers receive reliable support for all Safaricom-related needs.
Key responsibilities:
- Handling SIM card registration, replacements, and upgrades in line with Safaricom guidelines.
- Supporting M-Pesa services, including float management, issue resolution, and ensuring compliance with regulatory standards.
- Providing education to customers about Safaricom bundles, voice and data packages, and digital platforms such as MySafaricom App.
- Troubleshooting customer issues related to network connectivity or service disruptions and coordinating with Safaricom support where necessary.
- Recording customer details accurately in the system, ensuring proper documentation and adherence to data protection standards.
- Promoting Safaricom’s value-added services such as entertainment bundles, business solutions, and device financing.
- Addressing customer grievances promptly while ensuring a professional and helpful approach.
- Coordinating with the branch team to maximize awareness of Safaricom offerings.
Working conditions and expectations:
Representatives will work in a customer service desk setting within the Matuu branch, reporting directly to the Care Desk Supervisor or Branch Manager. Strong attention to detail and excellent interpersonal communication will be essential.
Performance will be evaluated on accuracy of service delivery, compliance with Safaricom protocols, customer satisfaction ratings, and the ability to meet service-level agreements.
Carlcare Phone Technicians
The Carlcare Phone Technician position is focused on the technical maintenance and repair of customer devices. This role is suited for individuals with hands-on technical expertise who can troubleshoot and solve issues effectively.
Key responsibilities:
- Conducting diagnostic tests on mobile devices to identify hardware and software issues.
- Repairing phones, tablets, and other devices using proper techniques and adhering to Carlcare repair standards.
- Carrying out warranty repairs in accordance with manufacturer guidelines and maintaining accurate documentation of each case.
- Advising customers on device care and offering preventive maintenance tips to extend the life of their gadgets.
- Managing spare parts inventory, ensuring that parts are well-documented, and reducing the risk of shortages.
- Ensuring a high first-time repair success rate by maintaining precision and quality in all technical interventions.
- Supporting shop assistants by offering technical clarifications when selling devices.
- Staying informed about industry trends, new device models, and repair innovations.
Working conditions and expectations:
Technicians will report to the Technical Supervisor or Branch Manager. The role requires focus, attention to detail, and a commitment to accuracy. The working environment includes interaction with both customers and internal staff, balancing technical work with customer-facing communication.
Performance will be evaluated based on repair turnaround times, quality of work, and overall customer satisfaction with technical services provided.
Shop Assistants – Nairobi
In Nairobi, the capital city and business hub of Kenya, Shop Assistants will handle a diverse and fast-paced customer environment. This role requires strong adaptability and the ability to manage both individual customers and corporate clients.
Key responsibilities:
- Welcoming customers and offering guidance across the broad range of electronics and appliances.
- Explaining complex product specifications in a simple and relatable manner for customers with different levels of technical knowledge.
- Coordinating with other departments within the branch to ensure smooth handling of bulk or corporate orders.
- Managing after-sales support by assisting with warranty claims and product troubleshooting.
- Handling multiple payment channels, ensuring accuracy in records and adherence to financial protocols.
- Assisting in visual merchandising, ensuring Nairobi branches maintain top-quality displays reflective of the capital city’s market standards.
- Supporting marketing activations and events occasionally hosted in Nairobi locations.
- Maintaining positive customer relationships by following up on key purchases and ensuring satisfaction.
