GEA, a trusted provider of quality electronics and accessories, is expanding its workforce to better serve customers across Kenya. With a strong presence and multiple branches nationwide, the company offers an extensive range of electronic products and related services to meet diverse customer needs. To support continued growth and uphold its reputation for excellence, GEA is inviting applications for several open positions.
This hiring campaign seeks motivated, customer-oriented, and skilled individuals to join the team in various capacities. The roles available are strategically spread across different towns to ensure service delivery and operational efficiency. Applicants are encouraged to carefully review the detailed job descriptions of each position, identify the role and town that best aligns with their aspirations, and submit their applications before the closing date.
The positions currently open for recruitment are as follows:
- Shop Assistants – Malindi
- Shop Assistants – Mombasa
- Safaricom Care Desk Representatives – Matuu (must have Safaricom Care Desk Training)
- Carlcare Phone Technicians
- Shop Assistants – Nairobi
Each of these roles is vital to the company’s operations, and successful candidates will play an important role in driving customer satisfaction, supporting technical needs, and ensuring smooth day-to-day operations across GEA branches. Below is a comprehensive outline of the responsibilities associated with each role.
Shop Assistants – Malindi
The Shop Assistant role in Malindi will be focused on serving customers effectively and supporting the operational success of the branch. Shop Assistants will act as the first point of interaction for customers, ensuring that every visit is a positive experience.
Key responsibilities include:
- Greeting and welcoming customers in a professional manner, ensuring a friendly shopping environment.
- Assisting customers with product inquiries by providing accurate information about features, benefits, and usage.
- Supporting customers in identifying the most suitable electronics and accessories based on their needs.
- Managing product displays to ensure the shop floor is well-organized, neat, and visually appealing.
- Processing sales transactions efficiently, including handling cash, M-Pesa, and card payments.
- Monitoring stock levels, reporting shortages, and assisting with restocking shelves as required.
- Addressing basic customer complaints or concerns and escalating more complex issues to supervisors.
- Participating in branch promotional activities and campaigns to boost sales.
- Maintaining awareness of current product lines and keeping up to date with new arrivals.
This role requires individuals with excellent customer service skills, attention to detail, and the ability to work in a fast-paced retail environment.
Shop Assistants – Mombasa
The Shop Assistants based in Mombasa will perform similar duties to those in Malindi but with the added challenge of serving a busy customer base in a vibrant commercial city. The ability to remain composed in high-traffic situations while delivering quality service will be particularly valuable in this location.
Key responsibilities include:
- Providing a welcoming shopping experience through friendly and attentive service.
- Guiding customers in product selection and providing demonstrations when needed.
- Ensuring accurate sales processing, receipt issuance, and transaction handling.
- Coordinating with the branch management team to maintain sufficient stock and arrange product displays.
- Monitoring customer feedback and addressing issues promptly to uphold customer satisfaction.
- Supporting the shop in achieving monthly sales targets by upselling and cross-selling products.
- Participating in inventory counts and maintaining accurate stock records.
- Ensuring adherence to shop policies, procedures, and safety standards.
This position offers an opportunity to work in a dynamic retail environment with diverse clientele, requiring adaptability and excellent interpersonal communication skills.
Safaricom Care Desk Representatives – Matuu
This position is reserved for applicants who already possess Safaricom Care Desk training. As the frontline representatives of Safaricom services at GEA’s Matuu branch, the Safaricom Care Desk Representatives will play a specialized role in supporting customers with telecom-related queries and services.
Key responsibilities include:
- Assisting customers with Safaricom services, including SIM card registration, replacements, and upgrades.
- Supporting M-Pesa services, including troubleshooting issues and ensuring compliance with transaction guidelines.
- Educating customers on Safaricom products, bundles, offers, and digital services.
- Handling customer complaints related to Safaricom services and ensuring resolution in line with set protocols.
- Ensuring accurate data entry and record-keeping when processing customer requests.
- Coordinating with Safaricom’s support systems for escalated customer service needs.
- Promoting Safaricom services within the branch to increase awareness and uptake among customers.
- Upholding confidentiality and data protection standards when handling customer information.
This role requires precision, professionalism, and a deep understanding of Safaricom services. Candidates who have completed the required Safaricom Care Desk training will be well-positioned to excel in this position.
Carlcare Phone Technicians
The Carlcare Phone Technician role is a technical position focusing on the repair and maintenance of mobile devices. GEA branches receive numerous customer requests for troubleshooting and repair, and technicians will ensure these needs are met promptly and effectively.
Key responsibilities include:
- Diagnosing hardware and software issues on mobile devices and recommending appropriate solutions.
- Performing repairs on smartphones and other electronic devices using industry-standard tools and techniques.
- Handling warranty service requests as per Carlcare protocols and maintaining accurate repair records.
- Advising customers on best practices to maintain their devices and avoid common issues.
- Ensuring high-quality repair standards and reducing the rate of repeat complaints.
- Managing spare parts inventory, ensuring availability of necessary components for common repairs.
- Providing technical support to shop assistants and other staff on product-related issues.
- Maintaining a clean and organized workspace that adheres to safety and operational standards.
- Keeping up to date with advancements in mobile phone technology and repair techniques.
Carlcare Phone Technicians play a critical role in building customer trust through reliable technical support. The ability to work with precision and attention to detail will be essential in this position.
Shop Assistants – Nairobi
The Shop Assistant role in Nairobi mirrors the responsibilities outlined for other locations but comes with the added complexity of operating in Kenya’s capital city. Nairobi shops serve a wide demographic of customers, including both individual buyers and corporate clients.
Key responsibilities include:
- Greeting customers warmly and supporting them in navigating available product ranges.
- Demonstrating product features and ensuring customers understand how to use them effectively.
- Assisting customers in comparing product options and making informed purchasing decisions.
- Managing product displays, ensuring they are visually attractive and strategically arranged.
- Handling point-of-sale operations, ensuring accuracy in cash handling and digital payments.
- Supporting branch management with inventory monitoring and reporting.
- Handling after-sales support queries and ensuring customers receive prompt assistance.
- Coordinating with other shop assistants and technicians to provide seamless customer service.
- Participating in marketing and promotional activities within the branch to boost sales performance.
This position requires flexibility, strong communication skills, and a commitment to providing exceptional service to a diverse customer base.
Application Process
GEA invites all interested candidates who meet the criteria of the above roles to submit their applications. Applicants should prepare a CV alongside a handwritten application letter. Submissions can be delivered to any of the company’s branches or sent via email to [email protected]. Applicants must clearly state their preferred town for initial placement in their application.
The deadline for submission is the 20th of August, 2025. Applications will be reviewed on a rolling basis, meaning early submission is encouraged. Only shortlisted candidates will be contacted for the next stage of the recruitment process.
This recruitment presents an opportunity for individuals to join a growing company with a strong national presence. Each role offers the chance to contribute meaningfully to customer satisfaction, branch operations, and the overall growth of GEA. Applicants who are motivated, customer-focused, and committed to excellence are encouraged to take part in this process.
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