The Kenya Trade Network Agency (KenTrade) is a State Corporation established under The National Treasury and Economic Planning by the Government of Kenya in January 2011. The agency draws its mandate from the National Electronic Single Window System Act, 2022. Its primary responsibility is to implement, operationalize, and manage the Kenya National Electronic Single Window System (KNSWS), now referred to as the Trade Facilitation Platform (TFP).
The agency plays a critical role in simplifying, harmonizing, and automating trade processes in Kenya by providing an efficient single-entry point for trade information and documentation. Through this mandate, KenTrade enhances efficiency in cross-border trade, reduces transaction costs, improves transparency, and contributes to the country’s competitiveness in global commerce.
In pursuit of this mandate, KenTrade invites applications from qualified, motivated, and experienced individuals to fill various positions on permanent and pensionable terms. All applicants must also meet the requirements of Chapter 6 of the Constitution of Kenya.
This advert includes re-advertised positions as well as new openings, as detailed below.
Re-advertised Positions
- Director, Trade Facilitation – KTNA 2 (1 Post)
The Director, Trade Facilitation will provide leadership and strategic direction in promoting efficient trade facilitation within the country. The role is pivotal in shaping policies, strategies, and programs that support ease of doing business and compliance with both local and international trade obligations.
Key responsibilities and day-to-day duties:
- Leading the formulation and implementation of trade facilitation strategies in line with national and regional goals.
- Coordinating with government agencies, private sector stakeholders, and international organizations to harmonize trade processes.
- Overseeing policy development to improve cross-border trade efficiency and compliance with international conventions.
- Providing expert advisory support to the executive management and the Board on trade facilitation matters.
- Representing the agency in high-level meetings and negotiations with stakeholders including government ministries, development partners, and regional bodies.
- Monitoring implementation of facilitation initiatives and ensuring alignment with global best practices.
- Preparing policy briefs, reports, and presentations for decision-making at the agency and government levels.
- Supervising the development of tools and frameworks that enable traders and stakeholders to utilize the Trade Facilitation Platform effectively.
- Overseeing the work of technical teams and providing mentorship to senior managers within the department.
- Driving innovations in trade facilitation, including digitalization of processes and adoption of emerging technologies.
- Internal Auditor – Information Systems – KTNA 7 (1 Post)
The Internal Auditor, Information Systems will provide assurance on the effectiveness, security, and compliance of ICT systems within the agency. The role is vital in protecting sensitive data, safeguarding ICT assets, and ensuring that IT systems function optimally to support the agency’s mandate.
Key responsibilities and day-to-day duties:
- Conducting regular ICT audits to assess the integrity, confidentiality, and availability of information systems.
- Reviewing and testing IT controls, including access rights, security configurations, and data backup processes.
- Identifying vulnerabilities and gaps in IT systems and recommending appropriate corrective measures.
- Evaluating compliance with ICT policies, procedures, and legal requirements such as data protection laws.
- Preparing detailed audit reports and presenting findings to management and the Audit Committee.
- Monitoring implementation of audit recommendations and ensuring timely corrective actions.
- Assessing new IT systems before deployment to confirm alignment with internal control requirements.
- Coordinating with external auditors and regulatory bodies during IT-related reviews.
- Advising management on risk mitigation strategies related to IT infrastructure and software applications.
- Providing technical support during investigations involving IT security breaches or irregularities.
New Advertised Positions
- Assistant Manager, Risk Management and Compliance – KTNA 4 (1 Post)
This role will oversee the development and implementation of risk management frameworks and compliance systems across the agency. The position ensures that all operations are conducted in line with policies, regulations, and best practices.
Key responsibilities and day-to-day duties:
- Developing and reviewing enterprise risk management frameworks.
- Identifying, assessing, and monitoring risks across all functional areas.
- Recommending risk mitigation strategies and monitoring their implementation.
- Ensuring the agency complies with statutory, regulatory, and policy requirements.
- Coordinating risk and compliance audits and preparing compliance reports.
- Conducting awareness and training programs for staff on compliance matters.
- Advising management on emerging risks and compliance trends.
- Maintaining a risk register and tracking risk management actions.
- Supporting senior leadership in decision-making by providing risk insights.
- Liaising with regulators and external auditors on compliance issues.
- Assistant Manager, Human Resource and Administration – KTNA 4 (1 Post)
This position will be responsible for managing human resource and administrative functions to ensure effective organizational performance. The role supports recruitment, staff development, welfare, and efficient office administration.
Key responsibilities and day-to-day duties:
- Implementing HR policies, strategies, and procedures aligned with organizational goals.
- Managing recruitment and selection processes to attract and retain talent.
- Overseeing training, performance management, and employee development programs.
- Handling employee relations and ensuring compliance with labor laws.
- Coordinating administrative services such as office management, procurement, and facilities.
- Managing staff records and HR information systems.
- Supporting workforce planning and succession management.
- Ensuring staff welfare programs are effectively implemented.
- Advising management on HR strategies and organizational development.
- Preparing HR and administrative reports for senior leadership.
- Quality Assurance Officer – KTNA 7 (1 Post)
The Quality Assurance Officer will ensure that the agency’s processes, services, and systems meet required standards and align with best practices.
Key responsibilities and day-to-day duties:
- Designing and implementing quality assurance frameworks and policies.
- Conducting quality checks on processes and outputs to ensure compliance with standards.
- Identifying quality gaps and recommending corrective measures.
- Preparing reports on quality performance for management.
- Coordinating internal audits and ensuring compliance with ISO standards or equivalent frameworks.
- Monitoring service delivery standards and recommending process improvements.
- Conducting staff training on quality management systems.
- Benchmarking agency practices with industry best standards.
- Supporting continuous improvement initiatives within the agency.
- Investigating customer complaints related to service quality and providing recommendations.
- System Administrator – KTNA 7 (1 Post)
The System Administrator will manage ICT systems to ensure their availability, efficiency, and security.
Key responsibilities and day-to-day duties:
- Installing, configuring, and maintaining servers, databases, and networks.
- Monitoring system performance and resolving technical issues.
- Conducting system upgrades and patch management.
- Ensuring system backups and disaster recovery procedures are in place.
- Managing user accounts, permissions, and access controls.
- Responding to user issues and providing technical support.
- Maintaining system documentation and logs.
- Monitoring system security and implementing safeguards against threats.
- Coordinating with vendors on ICT equipment and software support.
- Conducting capacity planning to ensure systems support organizational growth.
- Information Security Officer – KTNA 7 (1 Post)
The Information Security Officer will safeguard the agency’s information systems and data assets.
Key responsibilities and day-to-day duties:
- Developing and implementing information security policies and procedures.
- Monitoring systems for security breaches or suspicious activities.
- Conducting security audits and risk assessments.
- Ensuring compliance with data protection regulations.
- Investigating and responding to security incidents.
- Training staff on cybersecurity awareness.
- Managing security tools such as firewalls, antivirus, and intrusion detection systems.
- Recommending improvements to strengthen ICT security.
- Coordinating disaster recovery and business continuity planning.
- Preparing reports on information security performance.
- Customer Service Officer – KTNA 7 (1 Post)
The Customer Service Officer will act as the first point of contact for clients, ensuring that inquiries and requests are resolved efficiently.
Key responsibilities and day-to-day duties:
- Responding to customer queries through calls, emails, and in-person visits.
- Logging customer inquiries and ensuring timely resolution.
- Escalating complex issues to relevant departments.
- Preparing reports on customer feedback and service performance.
- Maintaining accurate customer records.
- Supporting awareness and outreach programs on agency services.
- Contributing to the development of customer service guidelines.
- Ensuring customer complaints are addressed promptly and effectively.
- Promoting a customer-centric culture within the agency.
- Supporting stakeholder engagement and relationship-building efforts.
- Contact Centre Assistants – KTNA 9 (2 Posts)
The Contact Centre Assistants will provide front-line customer support through the agency’s contact center.
Key responsibilities and day-to-day duties:
- Handling incoming calls and responding to customer inquiries.
- Providing guidance on use of the Trade Facilitation Platform and other services.
- Logging calls, complaints, and resolutions in the system.
- Escalating unresolved issues to senior officers.
- Assisting customers with registration and navigation of agency platforms.
- Maintaining professionalism and courtesy in customer interactions.
- Preparing daily and weekly reports on call center activities.
- Supporting customer outreach and awareness campaigns.
- Ensuring prompt follow-up on pending customer cases.
- Coordinating with ICT and operations teams to resolve technical issues.
Application Process
Interested candidates should submit applications before deadline
The deadline for submission of applications is Tuesday, 9th September 2025, at 5:00 p.m. Only online applications will be accepted. Manual submissions will not be considered.
