Senior Business Process Analyst – ()
Description
Position Overview
We are seeking an experienced Senior Business Process Analyst to join our global banking operations team. This role will be responsible for analysing, documenting, and optimizing complex business processes across multiple banking functions and geographic regions.
The successful candidate will work closely with stakeholders at all levels to drive process improvements, ensure regulatory compliance, and support digital transformation initiatives.
Key Responsibilities
Process Analysis s Documentation
• Conduct comprehensive analysis of existing business processes across retail banking, commercial banking, investment banking, and support functions
• Create detailed process maps, workflows, and documentation using industry- standard methodologies (BPMN, Six Sigma, Lean)
• Identify process gaps, inefficiencies, and areas for improvement through data analysis and stakeholder interviews
• Maintain process repositories and ensure documentation remains current and accessible
Process Improvement s Optimization
• Lead process reengineering initiatives to enhance operational efficiency, reduce costs, and improve customer experience
• Collaborate with cross-functional teams to design and implement process improvements
• Develop business cases for process changes, including cost-benefit analysis and risk assessment
• Monitor and measure process performance using KPIs and metrics to ensure continuous improvement
Stakeholder Management Communication
• Work closely with business users, IT teams, operations managers, and senior leadership across multiple regions
• Facilitate workshops, requirements gathering sessions, and process validation meetings
• Present findings and recommendations to executive leadership and steering committees
• Act as liaison between business units and technology teams during system implementations
Regulatory Compliance s Risk Management
• Ensure all processes comply with local and international banking regulations (Basel III, GDPR, SOX, etc.)
• Collaborate with compliance and risk teams to identify and mitigate process- related risks
• Support audit activities by providing process documentation and evidence of controls
• Stay current with regulatory changes and assess impact on existing processes
Digital Transformation Support
• Support automation initiatives including RPA, workflow management, and digital banking platforms
• Work with technology teams to define functional requirements for process automation
• Assist in vendor selection and implementation of process management tools
• Champion adoption of new technologies and digital processes across the organization
Qualifications
Required Qualifications Education s Certifications
• Bachelor’s degree in business administration, Finance, Information Systems, or related field
• Professional certifications preferred: Six Sigma Black Belt, Certified Business Analysis Professional (CBAP), or equivalent process improvement certification
Experience
• Minimum 7-10 years of business process analysis experience in banking or financial services
• Proven track record of leading large-scale process improvement initiatives
• Experience with regulatory requirements in banking (Basel, SOX, AML, KYC)
• Hands-on experience with process mapping tools (Visio, ARIS, Signavio, or similar)
• Experience with project management methodologies (Agile, Waterfall)
Technical Skills
• Advanced proficiency in process modeling techniques and tools
• Strong analytical skills with experience in data analysis tools (Excel, SQL, Tableau, Power BI)
• Knowledge of banking systems and applications (core banking, CRM, trading platforms)
• Understanding of automation technologies (RPA, BPM, workflow tools)
• Familiarity with ITIL framework and service management principles
Core Competencies
• Excellent written and verbal communication skills with ability to present to senior executives
• Strong facilitation and workshop leadership capabilities
• Critical thinking and problem-solving skills with attention to detail
• Ability to work independently and manage multiple projects simultaneously
• Cross-cultural awareness and ability to work with global teams across different time zones
Preferred Qualifications
• Master’s degree in Business Administration or related field
• Experience in multiple banking domains (retail, commercial, investment banking)
• Knowledge of emerging technologies (AI, machine learning, blockchain) and their application in banking
• Experience with cloud-based process management platforms
• Previous consulting experience with external clients
• Fluency in multiple languages relevant to global operations
