Old Mutual continues to shape the African growth story through innovation and a deep commitment to excellence. The organization is seeking to recruit an IT Core Systems Analyst – Health, a pivotal role that brings together business analysis, application support, and technology development within the health insurance domain.
This opportunity is targeted at professionals with a passion for delivering seamless technology solutions that strengthen operational efficiency and enhance customer experiences. The role requires a balance of analytical skills, technical expertise, and the ability to collaborate with diverse teams across underwriting, claims, finance, distribution, and IT.
The position holder will serve as a link between business operations and technology delivery, ensuring the core health insurance platforms are well maintained, enhanced, and aligned with regulatory requirements and business strategy.
Detailed Job Description
Business and Systems Analysis
One of the critical responsibilities of the IT Core Systems Analyst – Health is to perform business and systems analysis across the health insurance lifecycle. This involves:
- Collaborating with cross-functional teams such as underwriting, claims, finance, and distribution to gather, document, and analyze business requirements.
- Developing both functional and technical specifications that align with operational needs across the organization’s health insurance operations.
- Mapping existing business processes to system functionalities and identifying areas where automation or improvement can be implemented.
- Playing an active role in backlog development, sprint planning, and release roadmaps in collaboration with the IT Business Relationship Manager (BRM) and business leads.
The analyst is expected to act as a bridge between technical teams and end-users, ensuring the smooth translation of business needs into system capabilities.
Application Support and Maintenance
Ensuring smooth operation of health insurance platforms is central to this role. The incumbent will:
- Provide Level 1 and Level 2 support, while coordinating closely with Level 3 support teams for advanced issues.
- Support core health insurance platforms, including policy administration systems, claims management tools, intermediaries’ portals, and regulatory reporting engines.
- Troubleshoot system errors, data inconsistencies, and performance issues while ensuring minimal business disruption.
- Monitor application logs, perform root cause analysis, and coordinate with third-party vendors or infrastructure teams for resolution.
- Safeguard data integrity across critical systems, including policy, claims, reinsurance, and finance modules.
- Troubleshoot integration issues with platforms interfacing with the core policy administration system, such as SMART third-party EDI & Biometric platforms, D365 FO ERP, CRM 365, SharePoint, and regulator platforms.
This function ensures system reliability, efficient processing, and uninterrupted service delivery to clients, intermediaries, and regulators.
Software Development and Integration
The IT Core Systems Analyst – Health is also responsible for hands-on development and integration tasks, which include:
- Designing, developing, and maintaining custom application features, scripts, reports, and interfaces that support health insurance operations.
- Implementing system configuration changes, enhancements, and integrations with various partners, such as banks, regulators, intermediaries, and service providers.
- Building APIs and microservices that enable cross-platform data exchange, automation, and digital innovation.
- Working closely with DevOps teams to support Continuous Integration/Continuous Deployment (CI/CD) processes, version control, and deployment into testing and production environments.
By engaging in development and integration, the role directly supports the company’s digital transformation agenda.
Testing and Quality Assurance
High-quality system performance is ensured through rigorous testing and quality assurance practices. Responsibilities include:
- Developing and executing test plans and cases for new features, bug fixes, and integrations.
- Supporting user acceptance testing (UAT) and coordinating defect triaging to ensure issues are resolved before deployment.
- Monitoring adherence to regulatory compliance and internal control standards, including frameworks such as IRA, IFRS 17, GDPR, or other applicable guidelines.
This ensures that all deployed systems and enhancements are robust, compliant, and capable of supporting complex health insurance operations.
Documentation, Training, and Reporting
To promote sustainability and knowledge sharing, the role requires effective documentation and reporting practices. The responsibilities are:
- Maintaining up-to-date system documentation, including architecture diagrams, process flows, and support playbooks.
- Documenting known issues and their solutions to aid in quicker incident resolution and transfer of knowledge.
- Providing training and technical guidance to end-users, super-users, and junior IT staff.
- Developing and maintaining knowledge base articles for common issues, fixes, and workarounds on the service delivery platform, such as Service Now (SNOW).
This function ensures that institutional knowledge is preserved and accessible, reducing dependency on individuals and improving organizational resilience.
Continuous Improvement
The IT Core Systems Analyst – Health is also expected to contribute towards continuous improvement by:
- Staying informed on technological trends within health insurance and healthcare.
- Proactively proposing innovations and improvements that enhance operational efficiency or customer engagement.
- Introducing digital innovations, such as chatbots, mobile applications, and self-service portals, to enhance customer and agent experiences.
- Evaluating tools and solutions offered by service providers to determine their applicability in enhancing business efficiency.
This forward-looking function ensures that the company remains at the forefront of technological advancements in the insurance sector.
Skills and Competencies
The position demands strong professional abilities, including:
- A deep understanding of health insurance operations, including underwriting, claims, intermediaries, billing, and compliance.
- Proficiency in systems analysis, problem-solving, and application support.
- Hands-on software development experience in languages and tools such as .NET, Java, SQL, and APIs.
- Solid knowledge of application architecture, versioning, and automated testing practices.
- Strong communication and stakeholder engagement skills for effective collaboration across teams.
- Ability to manage competing priorities involving both internal teams and external vendors.
- Familiarity with Agile and DevOps methodologies.
Qualifications
The role requires:
- A bachelor’s degree in computer science, information systems, or a related field.
- Between three to six years of experience in a hybrid role combining analysis, development, and system support, preferably within the insurance or financial services industry.
- Experience with health insurance systems, particularly those dealing with underwriting, policy administration, claims processing, or regulatory reporting.
- Technical certifications in areas such as software development, business analysis, or ITIL are considered an advantage.
- Experience with integration tools such as middleware, REST APIs, message queues, and cloud-based services is desirable.
Application Process
Interested candidates are encouraged to apply for this role before the closing date of 21 August 2025, 23:59.
