KenTrade Hiring Customer Service Officer

Customer Service Officer

Purpose for the Job

The primary role of the Customer Service Officer will be to respond to a variety of customer requests concerning the Single Window System at the various Border points. The Customer Service officer will be the first point of contact and will attend to queries and inquiries via telephone/email or site visits.

Duties and Responsibilities

1. Implement a customer service policy for the organization.
2. Ensure efficient and prompt handling of all Customers’ inquiries / complaints
   whether relayed by phone, letter, e-mail or in person.
3. Provide system support to Single Window System users through telephone, email or
   premise visits.
4. Providing training to Single Window System users on the business process and
   operations of the system.
5. Implement customer service standards; respond promptly to customer inquiries; and
   resolve problems and complaints.

Minimum Academic, Professional Qualifications and Experience

i. Bachelor’s’ Degree in a Commerce, Business Administration/ICT or related
field from a recognized institution
ii. At least three (3) years of relevant experience.
iii. Meets provision of chapter six of the Constitution

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