A reputable financial institution is currently seeking skilled and motivated professionals to fill several key positions within its operations. These opportunities are designed for individuals who are eager to contribute to the growth of the institution while advancing their careers in banking and financial services. The roles available span across relationship management, risk management, and branch leadership. Each position plays a critical role in delivering efficient services, driving growth, and maintaining high standards of operational excellence.
The following positions are open for application:
Relationship Manager – Nairobi Region
Department: Branch Banking
Reports to: Branch Manager
Location: Nairobi Region
Application Deadline: 3rd September 2025
Job Description
The Relationship Manager will be responsible for developing, managing, and growing a portfolio of clients while ensuring exceptional customer service delivery. The role involves strengthening customer relationships, identifying opportunities for cross-selling, and supporting the branch in achieving its growth and profitability objectives.
Key responsibilities include:
- Driving customer acquisition through business development activities within the assigned region.
- Maintaining and enhancing existing customer relationships by offering tailored banking solutions to meet client needs.
- Acting as the primary point of contact for clients, ensuring that queries and requests are addressed in a timely and professional manner.
- Conducting market intelligence and competitor analysis to identify potential opportunities for business growth.
- Supporting the Branch Manager in meeting branch sales targets and objectives.
- Collaborating with internal teams to ensure seamless service delivery and client satisfaction.
- Monitoring client accounts to ensure adherence to compliance and risk management policies.
- Preparing regular reports on client activities, sales performance, and portfolio growth.
- Promoting the bank’s products and services while maintaining a strong understanding of market trends and customer requirements.
The position requires a results-oriented individual who can work independently while also being a strong team player within the branch banking structure.
