Safaricom PLC, one of the leading telecommunications and digital solutions providers in Kenya, continues to expand its service offering by strengthening key business clusters. As part of this expansion, the organization has announced several vacancies aimed at driving growth, innovation, and operational excellence.
The available positions span across the Business Development and Human Resources clusters, with a focus on content creation, safety and wellbeing, digital transformation, business intelligence, and business partnership.
This hiring announcement provides an overview of the roles, responsibilities, and expectations associated with each position. Interested candidates are encouraged to review the details carefully and submit their applications through the appropriate channels.
Position 1: Social Content Creator – eCommerce
Location: Safaricom House, Kenya
Posting Date: 22/08/2025
The Social Content Creator – eCommerce will be responsible for designing and implementing digital content strategies to strengthen Safaricom’s eCommerce presence. The role involves creating engaging and impactful social media content to attract, retain, and convert audiences into loyal customers.
Key Responsibilities
- Develop and execute a comprehensive content plan tailored to Safaricom’s eCommerce platforms.
- Create high-quality social media posts, videos, graphics, and written content aligned with brand guidelines.
- Monitor industry trends and customer behaviors to adapt content strategies for maximum engagement.
- Manage social media calendars and coordinate with other marketing teams to ensure content consistency across platforms.
- Analyze engagement metrics, campaign results, and customer interactions to improve content performance.
- Collaborate with eCommerce teams to align content with product launches, campaigns, and promotions.
- Ensure content is optimized for various digital channels, including Facebook, Instagram, X (Twitter), TikTok, and YouTube.
- Respond to customer feedback and inquiries on social platforms in a timely and professional manner.
- Work with designers, photographers, and videographers to produce innovative and appealing content formats.
- Develop reports on social media performance to inform business decision-making.
Position 2: SHW Chapter Lead – Business Partner
Location: Safaricom Care Centre, Kenya
Posting Date: 20/08/2025
The SHW (Safety, Health, and Wellbeing) Chapter Lead – Business Partner will oversee and drive Safaricom’s wellbeing agenda across Finance, Public Sector Digital Transformation, Business Development, Foundations, and New Businesses (Subsidiaries). This role is central to ensuring a safe and supportive workplace environment, enabling employees to achieve their best performance while safeguarding their wellbeing.
Key Responsibilities
- Lead the implementation of safety, health, and wellbeing programs within the assigned business clusters.
- Partner with leadership teams to align SHW initiatives with business priorities.
- Develop and maintain policies, procedures, and compliance frameworks that promote workplace safety and wellbeing.
- Oversee risk assessments and implement corrective measures to address identified health and safety issues.
- Provide expert guidance to managers and employees on SHW-related concerns.
- Monitor workplace trends and emerging issues to adapt the organization’s wellbeing strategy.
- Coordinate employee assistance programs and wellbeing campaigns across departments.
- Develop training materials and lead workshops on occupational health and safety.
- Collaborate with external stakeholders, regulators, and industry bodies to ensure compliance with safety standards.
- Track and report on key wellbeing metrics to demonstrate impact and identify improvement areas.
Position 3: SHW Lead – Digital Transformation, Business Intelligence and Reporting
Location: Safaricom Care Centre, Kenya
Posting Date: 20/08/2025
The SHW Lead – Digital Transformation, Business Intelligence and Reporting will focus on integrating digital solutions, data-driven insights, and advanced reporting mechanisms into Safaricom’s SHW operations. The role requires a strong balance between technology adoption, process optimization, and employee wellbeing enhancement.
Key Responsibilities
- Drive digital transformation initiatives within SHW programs by adopting innovative platforms and tools.
- Develop and maintain SHW dashboards, business intelligence reports, and analytics models.
- Collect and analyze SHW data to identify patterns, risks, and opportunities for improvement.
- Collaborate with IT and business intelligence teams to ensure seamless integration of SHW data with enterprise systems.
- Automate SHW reporting processes to improve accuracy and efficiency.
- Provide actionable insights to leadership based on data analysis and predictive modeling.
- Ensure the confidentiality and integrity of SHW data in compliance with company policies.
- Design digital campaigns that promote employee wellbeing and track engagement levels.
- Develop frameworks for measuring the effectiveness of SHW initiatives through key performance indicators (KPIs).
- Support decision-making by presenting detailed reports to stakeholders in a clear and concise manner.
Position 4: SHW Lead – Business Partner (Technology)
Location: Safaricom Care Centre, Kenya
Posting Date: 20/08/2025
The SHW Lead – Business Partner (Technology) will work within the Human Resources Cluster to ensure that safety, health, and wellbeing priorities are integrated effectively across the Technology division. The role combines strategic guidance with operational support to create an environment that promotes both productivity and employee wellbeing.
Key Responsibilities
- Collaborate with Technology leaders to design SHW programs tailored to technical teams.
- Identify and mitigate potential risks associated with technology operations.
- Develop protocols and best practices to ensure the safety of staff working in technical environments.
- Monitor compliance with SHW policies and regulatory requirements within the Technology cluster.
- Conduct risk assessments and recommend strategies to minimize hazards.
- Partner with managers to develop wellbeing programs that address the unique demands of technical staff.
- Provide training and awareness sessions on occupational health, safety, and wellbeing topics.
- Investigate incidents and provide recommendations to prevent recurrence.
- Foster a culture of safety and wellbeing through regular communication and engagement initiatives.
- Report on SHW performance metrics within the Technology division and recommend continuous improvement strategies.
Conclusion
Safaricom’s latest recruitment drive reflects the organization’s ongoing commitment to innovation, employee wellbeing, and digital transformation. The advertised positions provide opportunities for professionals in diverse fields to contribute to meaningful initiatives that not only support business growth but also promote workplace safety, health, and engagement.
The roles outlined above require individuals who can bring creativity, leadership, analytical thinking, and strategic insight to a dynamic organization. Each position plays a vital part in advancing Safaricom’s mission of connecting people, businesses, and communities while fostering a safe and supportive environment for employees.