The banking sector plays a pivotal role in sustaining the financial ecosystem by ensuring stability, compliance, and integrity across all operations. One of the most critical functions that supports these goals is reconciliation, a process that ensures transactions are recorded accurately, discrepancies are identified quickly, and customer satisfaction is maintained through efficient resolution of issues.
In today’s fast-paced and technology-driven environment, banking institutions handle thousands of transactions daily across multiple platforms. With this volume comes the need for rigorous controls and systems that guarantee accuracy, protect against risks, and ensure compliance with regulatory frameworks. At the core of this responsibility lies the reconciliation function, which monitors financial records, identifies mismatches, and ensures that all accounts are balanced correctly.
To strengthen its Reconciliation Department in Nairobi, the bank is inviting applications for the position of Officer – Centralized Reconciliation. This position provides an opportunity to contribute directly to operational efficiency, regulatory compliance, and effective risk management. The officer will serve as a key player in maintaining accurate financial data, addressing customer concerns, and collaborating with various internal stakeholders.
Applicants seeking this role should be detail-oriented, proactive, and equipped with problem-solving skills that enable them to identify issues and resolve them effectively. The position is best suited for professionals who thrive in structured environments, appreciate the importance of accuracy, and can interact confidently with senior stakeholders while upholding the values of integrity and discretion.
This advert outlines the responsibilities, personal attributes required, and the significance of the Officer – Centralized Reconciliation role within the banking institution.
Job Purpose
The purpose of the Officer – Centralized Reconciliation role is to ensure the accurate reconciliation of various banking operations general ledgers (GLs) within the bank’s Reconciliation Department. The officer will be tasked with verifying and reconciling financial transactions, resolving discrepancies, and escalating issues when necessary. Additionally, the role will involve addressing customer complaints promptly and providing accurate updates to enhance customer satisfaction.
By fulfilling these responsibilities, the officer contributes directly to strengthening operational efficiency, mitigating financial risks, maintaining compliance with regulatory standards, and supporting effective decision-making across the organization.
Primary Responsibilities
The Officer – Centralized Reconciliation role is comprehensive and requires meticulous execution of multiple tasks that ensure the accuracy and reliability of financial records. The primary responsibilities include the following:
- Daily Reconciliation of Banking Operations GLs
- Carry out reconciliation tasks across a variety of banking operations GLs such as branch suspense accounts, treasury operations, digital banking platforms, card operations, nostro bank accounts, central bank accounts, clearing accounts, ATMs, and cash deposit machines.
- Ensure all reconciliation tasks are performed in strict adherence to established procedures and timelines to maintain consistency and reliability of data.
- Transaction Matching and Validation
- Perform manual matching of transactions within the reconciliation system to guarantee completeness and accuracy of records.
- Confirm the validity of transactions to minimize errors and maintain confidence in reporting systems.
- Customer Complaints Handling
- Validate customer complaints against bank systems and provide timely feedback to stakeholders regarding transaction status, whether successful or failed.
- Coordinate with relevant teams to facilitate refund processing and ensure that queries are resolved efficiently through the customer complaints management system.
- Identification and Escalation of Process Gaps
- Proactively identify gaps or inefficiencies within reconciliation processes.
- Escalate such issues to supervisors for immediate attention and contribute ideas for continuous improvement initiatives aimed at strengthening internal controls.
- Archiving of Reconciliation Reports
- Safely archive both digital and physical reconciliation reports to meet regulatory and organizational requirements.
- Ensure these reports are retrievable for future reference, audit purposes, and compliance checks.
- Distribution of Reports
- Disseminate reviewed and approved reconciliation reports to relevant stakeholders.
- Clearly highlight outstanding items within assigned accounts, ensuring stakeholders are fully informed of the status of exceptions.
- Risk Mitigation and Escalation
- Monitor outstanding items closely and escalate them promptly according to the escalation matrix to mitigate financial risks.
- Take proactive steps to prevent potential losses by ensuring all issues are addressed within acceptable timelines.
- Follow-up on Outstanding Exceptions
- Maintain consistent follow-up with stakeholders on unresolved exceptions.
- Provide updated narrations and justifications for outstanding items, enabling senior management to make informed decisions.
- Tracking of Resolutions
- Monitor exceptions raised in previous reports and track their resolution in subsequent reports.
- Maintain accountability by ensuring that previously identified issues are resolved in a timely manner.
- Collaboration with Other Departments
- Engage in monthly GL balance attestation exercises in collaboration with other departments.
- Ensure that service level agreements (SLAs) are met during these processes to maintain financial integrity across the bank.
- Audit Support
- Support both internal and external audit processes by retrieving, compiling, and submitting reconciliation evidence as requested.
- Ensure that all audit queries are addressed comprehensively and on time.
- System Testing and Upgrades
- Participate in user acceptance testing (UAT) and other forms of testing when system upgrades or changes to reconciliation tools are introduced.
- Ensure that new systems or enhancements meet the operational needs of the department before full implementation.
- Documentation and Standard Operating Procedures (SOPs)
- Assist in reviewing and updating reconciliation standard operating procedures and process documentation.
- Ensure that procedures remain current, effective, and aligned with regulatory standards and organizational goals.
Personal Attributes
The successful candidate will be expected to demonstrate key personal attributes that enable effective performance in the Officer – Centralized Reconciliation role. These attributes include:
- Strong attention to detail with the ability to manage multiple priorities effectively.
- Excellent organizational skills and the ability to prioritize tasks under tight deadlines.
- Confidence and clarity in communication, particularly when dealing with stakeholders at senior levels.
- A high level of discretion, ethics, and integrity, with the ability to handle confidential information responsibly.
- Strong personal presence and character that facilitate interaction with senior management.
- Proactivity and self-motivation, combined with excellent problem-solving abilities.
- A collaborative mindset, with the capacity to work effectively with cross-functional teams.
Significance of the Role
The Officer – Centralized Reconciliation plays a vital role in safeguarding the bank’s financial operations. By reconciling transactions, managing discrepancies, and ensuring accuracy, the officer directly supports the bank’s commitment to compliance, accountability, and customer satisfaction.
Furthermore, this position strengthens the bank’s internal controls, minimizes operational risks, and ensures that senior management has access to accurate and reliable financial data. In doing so, the officer contributes to the overall stability and resilience of the institution.
Application Process
Interested candidates are encouraged to apply for the position of Officer – Centralized Reconciliation through the bank’s online portal. Applications should be submitted by logging on to the official website:
www.imbankgroup.com/ke
Once on the website, applicants should navigate to the careers section, identify the vacancy, and complete the online application form.
Applications must be received on or before 28th August 2025.
