Njuguna’s Place, a well-established hospitality outlet strategically located along Waiyaki Way, has been at the heart of Nairobi’s dining and social scene for years. Known for its welcoming atmosphere, quality food and drinks, and vibrant setting, Njuguna’s Place continues to attract a wide range of customers who value an authentic Kenyan dining experience blended with modern service standards.
In line with its commitment to exceptional customer service and operational efficiency, Njuguna’s Place is seeking to recruit professional and dedicated waitresses. The organization is looking for candidates who not only possess the technical experience required for the role but also have a strong passion for hospitality, a customer-first mindset, and the ability to thrive in a fast-paced environment.
The role of a waitress is critical in shaping customer experience. Waitresses serve as the primary point of contact between guests and the restaurant, making them central to the delivery of satisfaction and overall dining quality. Njuguna’s Place aims to attract individuals who understand the importance of customer interaction, attentiveness, and service excellence, ensuring that every guest leaves with a positive impression.
This hiring opportunity is more than a chance to secure employment; it is an invitation to join a reputable hospitality team where professionalism, teamwork, and service delivery are prioritized. Candidates who meet the requirements and demonstrate passion for the industry are strongly encouraged to attend the scheduled interviews.
Position: Waitress
Role Overview
The waitress will be responsible for providing superior guest service, ensuring that meals and beverages are delivered efficiently, and maintaining a clean, organized, and welcoming environment within the restaurant. The position requires excellent interpersonal skills, attention to detail, and the ability to work under pressure while maintaining a professional attitude.
Key Duties and Responsibilities
The responsibilities of a waitress at Njuguna’s Place will include, but are not limited to, the following:
- Guest Reception and Engagement
• Greeting customers warmly upon arrival and making them feel welcomed.
• Escorting guests to their seats and presenting menus in a professional manner.
• Building rapport with customers through courteous and attentive service. - Order Management
• Taking accurate food and beverage orders and relaying them promptly to kitchen and bar staff.
• Recommending menu items and assisting guests in making informed choices.
• Ensuring that special dietary requests or allergies are communicated effectively to the kitchen. - Food and Beverage Service
• Delivering meals and drinks to customers efficiently and with attention to detail.
• Checking back with guests during their dining experience to ensure satisfaction.
• Handling customer complaints or issues politely and escalating them to supervisors where necessary. - Dining Area Maintenance
• Ensuring tables are set correctly with appropriate cutlery, glassware, and condiments.
• Maintaining cleanliness and hygiene in the dining area at all times.
• Clearing and resetting tables quickly and efficiently to accommodate new guests. - Cash Handling and Billing
• Presenting bills to customers promptly and accurately.
• Handling payments in cash or via electronic methods and issuing receipts.
• Ensuring accuracy in all transactions to avoid discrepancies. - Compliance and Hygiene
• Following health, hygiene, and safety standards as per the restaurant’s policies and local regulations.
• Ensuring proper food handling, storage, and sanitation practices.
• Maintaining an updated health certificate as part of compliance with industry requirements. - Team Collaboration
• Working closely with fellow staff members to deliver seamless service.
• Supporting colleagues during peak hours by assisting with tasks as required.
• Participating in team briefings and contributing to a positive workplace culture.
Candidate Requirements for the Interview
Applicants who are interested in attending the interviews must present the following documents and items:
• Social Health Authority (SHA) and National Social Security Fund (NSSF) details
• Updated Certificate of Good Conduct
• Copy of National Identity Card
• Recent passport-sized photograph
• Updated Health Certificate
• Curriculum Vitae (CV) with at least two years of relevant work experience as a waitress or in a similar customer service role
The presence of these documents will form the basis for shortlisting candidates during the walk-in interviews. Only candidates who meet these requirements and can demonstrate practical experience will be considered for employment.
Detailed Job Context
Working Environment
The hospitality sector, particularly in a high-traffic establishment such as Njuguna’s Place, requires staff who are adaptable, resilient, and highly customer-oriented. Waitresses play a vital role in ensuring that customer expectations are not only met but exceeded. The environment demands constant attention to detail, swift multitasking abilities, and effective communication skills.
Candidates should be prepared to work during peak hours, weekends, and holidays, as these are the busiest times in the hospitality industry. Flexibility is therefore an important element of this role, alongside professionalism and a positive work ethic.
Importance of Professional Conduct
Njuguna’s Place places a strong emphasis on professional conduct, reliability, and respect for both customers and fellow team members. Waitresses must maintain neat personal grooming and present themselves in a manner that reflects the standards of the establishment. Beyond the technical duties, the role demands emotional intelligence, the ability to remain calm under pressure, and a proactive approach to customer needs.
Interview Details
The recruitment process for this role will be conducted through a scheduled walk-in interview session. Candidates are required to present themselves at the designated venue with all required documents and be prepared for immediate assessment.
• Date: Monday, 25th August 2025
• Time: From 8:00 AM
• Venue: Njuguna’s Place, Waiyaki Way, Nairobi
Candidates should ensure punctuality, as interviews will commence promptly at the stated time. Early arrival is encouraged to allow adequate time for verification of documents before the interview process begins.
Additional Information for Applicants
- Dress Code for Interview
Applicants are advised to dress in a neat and professional manner. The first impression is important in the hospitality sector, and candidates will be assessed not only on their technical qualifications but also on their presentation. - Assessment Focus
The interview will focus on evaluating candidates’ communication skills, hospitality knowledge, and ability to handle real-life customer service scenarios. - Experience Requirement
A minimum of two years’ experience in a similar role is required. This ensures that candidates are already familiar with the expectations of working in a fast-paced hospitality environment and can adapt quickly to the restaurant’s operations. - Health and Safety Compliance
Since hospitality involves direct interaction with food and customers, updated health certification is mandatory. Candidates who do not possess a valid health certificate will not be considered. - Conduct and Integrity
An updated Certificate of Good Conduct is required to ensure integrity and compliance with employment standards. Hospitality employees interact directly with customers, handle cash, and represent the restaurant’s brand, making ethical conduct a key requirement.
