SHW Chapter Lead – Business Partner
Safaricom Care Centre, Kenya
Job Description
Reporting to the CoE Lead – Safety, Health and Wellbeing the role holder will provide strategic and operational SHW leadership. The role drives a proactive safety culture, ensures legal compliance, and embeds SHW excellence by addressing high-risk areas, leveraging behaviour-based safety, capability development, and digital tools to deliver continuous improvement and measurable impact.
Responsibilities
- Uphold the company code of conduct, policies, and procedures, ensuring integrity and accountability in all aspects of work.
- Adhere to safety, health, and wellbeing policies, guidelines, and procedures in all actions and decisions.
SHW Policy Implementation, Leadership Engagement & System Integration
- Lead the implementation, monitoring, and annual review of Safaricom’s SHW Annual Plans, Policy and Management System across Finance, Public Sector and Digital Transformation, Business Development, Foundations, and New Businesses (Subsidiaries) collaborating with leadership across the Clusters and Business Units to align business goals with the SHW strategic plan.
- Drive execution of cluster-specific tactical and operational SHW goals.
- Champion the integration of SHW standards into daily operations, fostering a culture of safety and wellbeing through strategic leadership, behaviour-based safety, capability development and digital enablement change management, and development and enforcement of SOPs and PPE policies for high-risk tasks.
- Coordinate SHW leadership tours and engagement activities.
Safaricom Partner Safety Management
- Ensure end-to-end integration of SHW standards into the entire partner lifecycle, driving compliance, risk mitigation, and operational excellence.
Risk Management, Oversight, & Safety by Design Integration
- Lead identification, assessment, and mitigation of SHW risks through reviews, inspections, and audits.
- Implement effective controls and maintain a robust risk and controls register.
- Lead deep-dive audits to assess SHW compliance and performance.
- Ensure timely closure of findings for continuous improvement.
- Provide proactive SHW input during planning and design phases of strategies, new agreements, platforms, and infrastructure within areas of responsibility.
Regulatory Compliance & Advisory
- Advise on legal, regulatory, and internal SHW requirements for employees, contractors, and other stakeholders.
Field Oversight & Operational Assurance
- Maintain strong field presence to ensure compliance with OSH laws, Safaricom standards, and international best practices.
SHW Reporting, Assurance & Incident Oversight
- Lead SHW reporting and dashboard stewardship for the Clusters and Business Unit operations.
- Analyse SHW KPI data, conduct trend analysis, and recommend corrective actions.
- Lead monthly SHW performance reviews and drive continuous improvement.
- Promote exercising of stop work authority and accelerate near-miss reporting and analytics to derive insights for promoting safe work operations.
- Support annual SHW assurance processes (statutory and ISO audits, surveys, inspections).
- Ensure consistent oversight through platforms like the Uzima app.
- Analyse SHW KPI data and recommend corrective actions.
- Oversee incident investigations and ensure closure of recommendations.
- Lead cascade of Lessons from Incidents (LFIs).
- Lead monthly SHW performance reviews and drive continuous improvement across the area responsible clusters and business units and partner ecosystem.
Building Safety, Health and Wellbeing Capability
Training & Awareness Development
- Design and implement a comprehensive SHW training matrix tailored to statutory, task-specific, and general safety needs.
- Develop training materials and lead awareness campaigns for employees, contractors, subcontractors, dealers, agencies, and visitors.
Incident Management & Investigation
- Coordinate investigations of SHW-related incidents.
- Identify root causes, recommend corrective and preventative actions, and embed lessons learned.
Emergency Preparedness & Response
- Coordinate emergency response planning and execution for the clusters and business units.
- Ensure legal compliance and readiness.
Digital Tools & Innovation
- Lead implementation and adoption of digital SHW tools (e.g., Uzima app).
- Enhance efficiency, compliance, and real-time visibility of SHW performance.
Sustainability & Impact Reporting
- Champion SHW-related sustainability initiatives.
- Provide regular reporting on progress, outcomes, and alignment with Safaricom’s ESG goals.
Core Competencies, Knowledge & Experience
Safaricom is seeking a self-driven, agile leader with a deep passion for Safety, Health & Wellbeing (SHW) to serve as a strategic partner across key business units including Finance, Public Sector, Digital Transformation, Business Development, Foundations, and Subsidiaries. This high-impact role goes beyond compliance, focusing on cultural transformation, operational excellence, and ensuring no one gets hurt. The ideal candidate thrives in dynamic environments, takes extreme ownership, delivers measurable results, and influences strategic decisions while embedding a leading SHW culture across the organization.
Qualifications
- Bachelor’s Degree in Engineering, Environmental Science, or Occupational Safety and Health; and NEBOSH International Diploma.
- Master’s degree and certifications in project management.
- 5–10 years in SHW leadership, preferably in telecom, oil & gas, or manufacturing.
- Deep knowledge of OSH legislation (Occupational Safety and Health Act, WIBA).
- Expertise in SHW management systems and best practices.
- Excellent communication and stakeholder engagement abilities.
How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
