SHW Lead – Digital Transformation, Business Intelligence and Reporting
Safaricom Care Centre, Kenya
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Job Description
Reporting to the CoE Lead – Safety, Health and Wellbeing, the SHW (Safety, Health, and Wellbeing) Lead Digital Transformation, Business Intelligence and Reporting is responsible for the digital transformation of Safaricom’s Safety, Health, and Wellbeing (SHW) function by driving the SHW digital transformation strategy, overseeing the development and optimization of digital platforms and driving digital innovation and uptake.
The role is also responsible for managing the business intelligence and reporting aspects of SHW data, processes, systems, tools, structures, practices and reporting frameworks to collect, analyse, and present data in a way that supports better business decision-making as well as to ensure compliance, integrity, and actionable insights for leadership strategic alignment to maximize the impact of SHW initiatives. The role leverages innovation, capability development, and digital technologies to drive continuous improvement and measurable impact.
To lead the digital transformation of Safaricom’s SHW function by executing the SHW digital strategy, optimizing platforms, and driving innovation. The role also oversees SHW business intelligence and reporting ensuring data integrity, actionable insights, and strategic alignment.
It also serves as the subject matter expert for:
- Digital Innovations
- Uzima App
- Usalama Centre Oversight
- Business Intelligence & Reporting
- SHW Communications
Responsibilities
- Uphold the company code of conduct, policies, and procedures, ensuring integrity and accountability in all aspects of work.
- Adhere to safety, health, and wellbeing policies, guidelines, and procedures in all actions and decisions.
Digital Transformation & Strategy Execution
- Translate SHW digital strategy into roadmaps, lead tool adoption, and manage innovation pipelines.
Digital Systems & Data Governance
- Oversee SHW platforms, ensure data architecture integration, and manage digital risk and compliance. Lead administration, product ownership, ensuring technical specification design, product development, and continuous improvement of SHW digital platforms, ensuring data integrity, user support, and system efficiency.
Analytics & Reporting Leadership
- Deliver dashboards, predictive models, and executive reports. Serve as the SHW data focal point, delivering advanced statistical analysis, dashboards, scorecards, and comprehensive executive reports for internal and external stakeholders, where needed.
Strategic Insight & Performance Monitoring
- Design and implement performance tracking frameworks, set benchmarks, and provide actionable insights to optimize SHW initiatives and resource deployment.
Governance & Assurance Oversight
- Manage SHW governance structures, including Safety Governance Council, EXCO safety moments and meetings, Medical Board meetings and ensuring their full functioning.
Occupational Road Risk, Work at High Risk & Compliance Oversight
- Lead reporting and compliance for occupational road risk in collaboration with the Fleet team, ensuring adherence to internal policies and regulatory standards.
- Oversee high-risk work activities, ensuring adherence to internal policies and regulatory standards.
Incident Statistics and Reporting Processes
- Oversight over incident statistics reporting processes including trend analysis and preventive and corrective action planning in collaboration with SHW SPOCs and the Security team.
Stakeholder Engagement & Communication
- Drive SHW communication strategy, collaborate across functions for sustainability reporting and safety messaging.
Innovation & Digital Transformation
- Spearhead the design and implementation of digital tools and solutions to enhance SHW operational efficiency and impact.
Core competencies, knowledge and experience
Safaricom is seeking a visionary leader to spearhead the digital transformation of Safety, Health, and Wellbeing (SHW), leveraging technology, data, and innovation to protect lives and drive strategic impact. This role demands a dynamic individual who translates strategy into action, champions digital literacy, ensures data integrity and system efficiency, and delivers analytics that inform decision-making. As the strategic lead for SHW digital transformation, business intelligence, and reporting, you’ll optimize platforms, engage stakeholders, and shape the future of SHW across the Safaricom Group. Positioned within the SHW Centre of Excellence, your mission is to uphold the highest standards of SHW through cross-functional collaboration and governance.
Collaborative Influence
- Builds strong relationships, adapts communication styles, and engages stakeholders effectively to drive alignment and decision-making.
Operational Excellence
- Prioritizes high-impact activities, drives continuous improvement, and applies cross-functional thinking to solve complex problems.
Innovation & Agility
- Champions creative problem-solving, embraces experimentation, and adapts quickly to change to unlock new opportunities.
Commercial Acumen
- Leverages data and insights for sound, future-focused decisions while upholding legal, ethical, and regulatory standards.
Change Leadership
- Navigates and leads through change, balancing business continuity with people-centric transformation.
Project & Program Management
- Defines scope, timelines, and resources; manages risks; and ensures delivery of business value across initiatives.
Functional Competencies
Health, Safety & Wellbeing
- Applies SHW policies and systems to ensure safe environments, compliant operations, and employee wellbeing.
- Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
- All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Qualifications
- Degree in Business, IT, or related discipline.
- Strong analytical and statistical skills.
- Proficient in planning, reporting, and presentation (PowerPoint).
- Excellent communication and interpersonal skills.
- Creative problem-solver and effective team player.
- Project management expertise.
- Experience in large corporate environments, intranet systems, and complex data analysis.
- Strong stakeholder management capabilities.
How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
