A range of career opportunities are available across different departments for qualified and motivated professionals. These positions span diverse areas, including customer support, business development, IT networks, enterprise systems, fraud strategy, and cyber security. Each role has been designed to meet growing organizational needs while giving successful applicants the chance to contribute to high-level operations and professional development.
Applications are currently open for the positions listed below, each carrying specific responsibilities and closing dates for submission. Interested candidates are encouraged to review the detailed job descriptions and submit their applications within the stipulated timelines.
Engineer – Enterprise Customer Support
This position reports to the Manager – Enterprise Premium Support. The Engineer in Enterprise Customer Support will be responsible for providing advanced technical support to enterprise customers. The role involves handling complex technical issues escalated from first-level support, ensuring service-level agreements are met, and maintaining high-quality customer experiences.
Key responsibilities include:
- Troubleshooting and resolving second-line enterprise business unit (EBU) technical challenges that cannot be solved at first-line level.
- Collaborating closely with cross-functional teams, including product, engineering, and operations, to provide solutions to customer concerns.
- Monitoring enterprise systems to proactively identify potential issues and implementing corrective measures before escalation.
- Documenting all support cases accurately to improve knowledge management and future troubleshooting efficiency.
- Maintaining continuous communication with enterprise clients, updating them on the status of their issues, and ensuring timely resolution.
- Ensuring adherence to defined enterprise service standards and contributing to process improvement initiatives.
This role is suited for individuals with strong technical expertise in enterprise-level support environments and excellent problem-solving skills.
Applications for this position close on 10 September 2025.
Business Development Account Associate
Reporting to the Squad Lead – Indirect Sales, the Business Development Account Associate will be responsible for growing indirect sales channels and ensuring that the organization’s products and services reach wider markets.
Key responsibilities include:
- Driving acquisition of new indirect sales partners and strengthening relationships with existing ones.
- Coordinating with partners to align sales strategies with business objectives and ensuring consistent performance across assigned territories.
- Monitoring partner performance, analyzing sales trends, and implementing initiatives to boost sales productivity.
- Developing tailored sales pitches and strategies to support partners in capturing new markets.
- Providing periodic reports to management on the effectiveness of sales campaigns and recommendations for improvement.
- Collaborating with internal teams to ensure that product knowledge, sales tools, and promotional materials are effectively shared with indirect sales partners.
This position calls for an individual who can balance relationship management with business development, while also maintaining focus on achieving revenue growth.
Applications for this position close on 10 September 2025.
Network Administrator
The Network Administrator will report to the Manager – IT Networks. The role involves ensuring the stability, security, and efficiency of IT network operations across the organization.
Key responsibilities include:
- Designing, implementing, and managing reliable network systems that meet organizational needs.
- Monitoring network performance to identify bottlenecks and optimizing infrastructure for improved speed and efficiency.
- Troubleshooting network-related problems, ensuring minimal downtime and swift recovery.
- Maintaining firewall and security systems to safeguard data and network integrity.
- Configuring and supporting routers, switches, wireless systems, and other networking devices.
- Keeping up to date with emerging network technologies and recommending upgrades or changes as needed.
- Documenting network configurations and providing technical guidance to colleagues when required.
The role is suitable for a professional with hands-on expertise in IT networks, capable of managing both preventive and corrective actions to sustain operational reliability.
Applications for this position close on 10 September 2025.
Enterprise System Developer
Reporting to the Manager – Enterprise Systems Planning & Delivery, the Enterprise System Developer will focus on building, maintaining, and enhancing enterprise software applications that support critical business operations.
Key responsibilities include:
- Designing, developing, and testing enterprise applications to meet organizational needs.
- Ensuring systems are scalable, secure, and able to handle large volumes of data and transactions.
- Collaborating with business analysts, system architects, and other stakeholders to translate business requirements into technical solutions.
- Maintaining existing systems, fixing bugs, and performing upgrades to improve efficiency and functionality.
- Conducting regular system performance checks and implementing enhancements to optimize system usability.
- Documenting code, processes, and procedures for future maintenance and system continuity.
- Providing technical expertise in integrating enterprise applications with other internal and external systems.
This position is suitable for individuals with strong system development backgrounds who can contribute to large-scale enterprise projects.
Applications for this position close on 10 September 2025.
Senior Officer, Fraud Strategy and Analytics
This role reports to the Chapter Lead, Fraud Strategy and Analytics. The Senior Officer will focus on developing fraud prevention strategies and analyzing data to identify fraudulent patterns and mitigate risks.
Key responsibilities include:
- Designing, implementing, and monitoring fraud management frameworks across operations.
- Analyzing data to identify potential fraudulent activity and recommending effective countermeasures.
- Collaborating with compliance, legal, and operations teams to ensure adherence to regulatory standards.
- Monitoring market trends and incorporating best practices into fraud prevention strategies.
- Generating regular reports on fraud analytics and presenting findings to management.
- Supporting the development of tools and systems that improve fraud detection and response times.
- Participating in investigations of suspected fraud cases and ensuring appropriate actions are taken.
This position requires individuals with strong analytical skills and the ability to develop strategies that balance security with customer experience.
Applications for this position close on 8 September 2025.
M-Pesa Africa Cyber Security – Evergreen Application (Multiple Roles)
M-Pesa Africa is inviting applications for multiple roles in its Cyber Security department. As the organization continues to expand across borders, there is an increasing need for professionals to strengthen systems against cyber threats and ensure secure operations.
Key responsibilities vary by role but may include:
- Conducting risk assessments and identifying vulnerabilities in digital systems.
- Designing and implementing security protocols to protect customer and organizational data.
- Monitoring systems for potential breaches and responding to incidents in real time.
- Collaborating with internal and external stakeholders to ensure compliance with international cyber security standards.
- Developing and maintaining policies, procedures, and tools that enhance the organization’s cyber resilience.
- Researching emerging threats and recommending proactive measures to stay ahead of evolving risks.
- Providing cyber security awareness training to staff across departments.
The cyber security function is vital to safeguarding both financial and operational systems, ensuring trust and reliability in services offered by M-Pesa Africa. Multiple opportunities are available under this category, providing a wide range of prospects for professionals in the field.
Applications for these roles close on 30 September 2025.
Application Process
All applicants are encouraged to carefully review the job responsibilities outlined for each role and apply for positions that match their expertise and career aspirations. Timely submission before the closing dates is critical, as late applications may not be considered.
