An organization in Nairobi is currently seeking to fill several key positions across its operations. These opportunities are open to professionals looking to advance their careers in areas such as operations, client services, business analysis, systems support, business development, and accounting. The following positions are available, each offering a unique chance to contribute to the organization’s success while building a rewarding professional journey.
Claims & Client Operations Manager
The Claims & Client Operations Manager will play a central role in overseeing and enhancing the efficiency of client service and claims management processes. This role requires a strategic leader capable of coordinating teams, ensuring compliance with service standards, and driving continuous improvement in operational workflows.
Key responsibilities include:
- Leading the claims and client operations team to deliver efficient, accurate, and timely services.
- Overseeing the claims handling process, ensuring that all claims are assessed, processed, and resolved in line with established guidelines.
- Monitoring the quality of client interactions and ensuring that service delivery meets organizational standards.
- Collaborating with other departments to streamline client operations and enhance customer experience.
- Developing and implementing operational policies to improve efficiency, reduce risks, and align with regulatory requirements.
- Managing escalated client concerns and providing solutions that maintain trust and satisfaction.
- Preparing regular reports on claims performance, client service metrics, and operational improvements.
- Guiding and mentoring team members to enhance their skills and productivity.
- Coordinating with external stakeholders, including service providers and regulatory bodies, as necessary.
Business Analyst
The Business Analyst will be responsible for identifying business needs, analyzing processes, and recommending solutions that support organizational objectives. The role requires a keen ability to gather, interpret, and communicate data-driven insights to support decision-making and strategic planning.
Key responsibilities include:
- Conducting research and data analysis to identify trends, gaps, and opportunities in current business operations.
- Documenting business processes and workflows to create a clear understanding of existing systems.
- Collaborating with stakeholders to gather requirements and ensure alignment with business objectives.
- Evaluating current systems and recommending enhancements to improve efficiency and effectiveness.
- Assisting in the development of business cases for new initiatives and supporting project implementation.
- Preparing detailed reports and presentations to communicate findings and recommendations.
- Supporting cross-functional teams in the execution of projects by providing analytical input.
- Monitoring the success of implemented solutions and recommending further improvements where needed.
Systems Support Analyst – Re-Advertisement
The Systems Support Analyst will focus on ensuring the stability and functionality of the organization’s IT systems. This role will involve providing technical support to users, resolving issues, and maintaining systems to enable smooth day-to-day business operations.
Key responsibilities include:
- Providing first-line support for IT systems and addressing technical queries from staff.
- Diagnosing and resolving hardware, software, and network-related issues in a timely manner.
- Monitoring system performance and ensuring uptime through proactive maintenance.
- Collaborating with IT colleagues to implement system upgrades and patches.
- Maintaining system documentation, including user manuals and technical guides.
- Ensuring compliance with IT policies and security protocols.
- Training users on systems and providing guidance on effective system utilization.
- Supporting the rollout of new applications and technologies within the organization.
- Troubleshooting recurring issues and recommending long-term solutions to enhance system reliability.
Business Development Executive (Trust Consultant) – Britam Trust Services
The Business Development Executive (Trust Consultant) will be responsible for driving business growth by identifying opportunities, building client relationships, and providing tailored trust solutions. This role will focus on expanding the client base while ensuring high-quality service delivery.
Key responsibilities include:
- Identifying and pursuing new business opportunities in the trust and fiduciary services sector.
- Building and maintaining strong relationships with existing and prospective clients.
- Conducting market research to identify emerging trends and client needs.
- Advising clients on trust solutions and customizing services to meet their requirements.
- Preparing proposals, presentations, and product information for clients.
- Collaborating with internal teams to ensure seamless delivery of services.
- Representing the organization at industry events, conferences, and networking forums.
- Meeting business growth targets and contributing to revenue objectives.
- Monitoring competitor activity and recommending strategies to maintain a competitive edge.
Accounts Assistant
The Accounts Assistant will provide essential support to the finance department by handling daily accounting tasks, maintaining accurate records, and ensuring smooth financial operations. This role requires attention to detail and a strong commitment to accuracy in financial reporting.
Key responsibilities include:
- Processing invoices, receipts, and payments in accordance with established procedures.
- Maintaining up-to-date financial records and ensuring accuracy in data entry.
- Assisting in the preparation of financial statements and reports.
- Reconciling bank statements and ensuring timely resolution of discrepancies.
- Supporting the month-end and year-end closing processes.
- Handling petty cash transactions and maintaining records for audits.
- Liaising with suppliers and clients regarding payment matters.
- Assisting in the preparation of budgets and forecasts.
- Ensuring compliance with accounting policies and financial regulations.
Application Process
Interested candidates are encouraged to apply for the position that best matches their skills and career aspirations. Applicants should carefully review the job descriptions and submit their applications in line with the provided guidelines.
