The Kenya Trade Network Agency (KenTrade) is a State Corporation mandated to establish, implement, and manage the National Electronic Single Window System, which facilitates trade through a single-entry point for parties involved in international trade and logistics. The Agency plays a critical role in simplifying processes, enhancing efficiency, and reducing the cost of doing business in Kenya by providing innovative technology-driven trade solutions.
In line with its mandate and strategic objectives, the Agency seeks to recruit qualified and motivated individuals to fill several positions across different departments. These roles present a unique opportunity for professionals seeking to contribute to trade facilitation, compliance, human resource management, technology, and customer service in a dynamic and impactful environment.
Below are the available positions and their detailed job descriptions.
1. Director Trade Facilitation – KTNA 2
The Director of Trade Facilitation will provide overall leadership in the design, development, and implementation of trade facilitation strategies, policies, and initiatives. This role is central to enhancing efficiency in international trade processes and ensuring compliance with national and international standards.
Key responsibilities:
- Provide strategic direction on the development and execution of trade facilitation programs and initiatives.
- Develop policies that enhance trade efficiency and align with global best practices.
- Oversee the implementation of the National Electronic Single Window System, ensuring it meets stakeholder needs.
- Engage stakeholders including government agencies, private sector players, and international partners to foster collaboration.
- Monitor and evaluate trade facilitation initiatives to ensure continuous improvement and sustainability.
- Lead research, innovation, and knowledge-sharing initiatives on trade facilitation.
- Provide leadership to the trade facilitation team to deliver results in line with organizational objectives.
2. Internal Auditor – Information Systems – KTNA 7
The Internal Auditor, Information Systems, will focus on reviewing and auditing the Agency’s ICT systems and ensuring compliance with internal policies, procedures, and best practices.
Key responsibilities:
- Conduct audits of information systems, applications, and infrastructure to assess risks and controls.
- Evaluate IT processes for efficiency, effectiveness, and compliance with applicable policies and standards.
- Identify vulnerabilities in information systems and recommend appropriate corrective measures.
- Provide assurance on data integrity, confidentiality, and availability of ICT systems.
- Prepare reports on audit findings and follow up on implementation of recommendations.
- Collaborate with the ICT and risk management teams to strengthen internal controls.
3. Assistant Manager, Risk Management & Compliance – KTNA 4
The Assistant Manager, Risk Management & Compliance, will support the Agency in implementing effective risk management frameworks and ensuring compliance with regulatory and internal requirements.
Key responsibilities:
- Develop, implement, and monitor the Agency’s risk management and compliance frameworks.
- Identify potential risks and propose mitigation strategies to minimize exposure.
- Conduct compliance reviews and audits to ensure adherence to laws, regulations, and internal policies.
- Prepare and present risk management and compliance reports to management.
- Provide training and guidance to staff on risk and compliance matters.
- Support the Agency’s business continuity planning and risk mitigation measures.
- Liaise with regulators and stakeholders on compliance issues.
4. Assistant Manager, Human Resource & Administration – KTNA 4
The Assistant Manager, Human Resource & Administration, will play a key role in the management of human capital and administrative services within the Agency.
Key responsibilities:
- Assist in the development and implementation of HR policies, strategies, and procedures.
- Manage recruitment, selection, and onboarding processes to ensure the Agency attracts and retains top talent.
- Oversee staff performance management, training, and development programs.
- Support employee relations initiatives, conflict resolution, and grievance handling.
- Ensure compliance with labor laws and HR best practices.
- Supervise administrative services including office management, transport, and facilities.
- Contribute to organizational culture development and staff welfare programs.
5. Quality Assurance Officer – KTNA 7
The Quality Assurance Officer will be responsible for maintaining the quality of services, systems, and processes across the Agency to ensure they meet established standards.
Key responsibilities:
- Develop and implement quality assurance policies and procedures.
- Monitor and evaluate the effectiveness of systems and processes to ensure compliance with quality standards.
- Conduct regular audits and inspections to identify areas for improvement.
- Document quality assurance activities and prepare performance reports.
- Collaborate with departmental teams to implement corrective actions where gaps are identified.
- Promote a culture of continuous quality improvement across the Agency.
6. System Administrator – KTNA 7
The System Administrator will ensure the optimal performance, security, and availability of the Agency’s ICT infrastructure.
Key responsibilities:
- Install, configure, and maintain operating systems, networks, and application software.
- Monitor system performance and troubleshoot issues to ensure uninterrupted services.
- Implement system security measures including firewalls, backups, and disaster recovery plans.
- Manage user accounts, permissions, and system access controls.
- Ensure regular system updates, upgrades, and patch management.
- Prepare system documentation and provide technical support to end users.
- Support ICT projects and participate in systems integration and implementation.
7. Information Security Officer – KTNA 7
The Information Security Officer will be tasked with safeguarding the Agency’s information assets by implementing robust security measures.
Key responsibilities:
- Develop and implement information security policies, standards, and procedures.
- Monitor networks and systems for potential security breaches and respond to incidents.
- Conduct risk assessments and vulnerability testing on ICT systems.
- Ensure compliance with information security regulations and best practices.
- Train staff on information security awareness and practices.
- Maintain security tools such as intrusion detection systems, firewalls, and antivirus software.
- Prepare reports on security status, incidents, and mitigation measures.
8. Customer Service Officer – KTNA 7
The Customer Service Officer will be the first point of contact for stakeholders, ensuring quality service delivery and addressing inquiries effectively.
Key responsibilities:
- Respond to customer inquiries via phone, email, or in person in a timely manner.
- Provide information on Agency services, processes, and systems.
- Handle complaints and escalate issues as appropriate for resolution.
- Maintain accurate customer interaction records and prepare reports.
- Support the development and implementation of customer service standards.
- Collaborate with other departments to resolve service-related issues.
- Promote a positive image of the Agency through professional service delivery.
9. Contact Centre Assistant – KTNA 9
The Contact Centre Assistant will provide support in managing the Agency’s contact centre operations and ensuring efficiency in communication with stakeholders.
Key responsibilities:
- Handle incoming and outgoing calls to assist customers with their queries.
- Provide accurate information about services and guide customers through processes.
- Record customer feedback and escalate complex issues for resolution.
- Maintain updated records of customer interactions within the system.
- Support contact centre performance monitoring and reporting.
- Uphold customer service standards in all interactions.
Closing
The above roles represent diverse opportunities for professionals seeking to advance their careers within the Kenya Trade Network Agency. Each position offers a platform to contribute towards the Agency’s mission of facilitating trade through technology-driven solutions, enhancing compliance, and ensuring customer satisfaction.
Interested candidates are encouraged to review the responsibilities of each role carefully and submit their applications by the specified deadline of September 9, 2025, at 23:59.
