I&M Bank is inviting applications for several exciting career opportunities across different branches and locations. The institution is seeking to expand its team with committed professionals who are passionate about financial services and customer engagement. The advertised positions include Direct Sales Executives at Migori Branch and Homa Bay Branch, as well as Personal Banking Officers in Nairobi.
These opportunities provide a platform for individuals interested in building their careers in banking and financial services, particularly in sales and customer relationship management. Each position carries distinct responsibilities aimed at enhancing the bank’s reach, service delivery, and market presence. Applicants are expected to demonstrate enthusiasm, commitment, and the ability to engage effectively with customers while meeting organizational objectives.
This article provides a detailed breakdown of the roles and responsibilities for each position, along with the application instructions. Interested candidates are encouraged to read through carefully to understand the expectations of each role before submitting their applications.
Direct Sales Executives – Migori Branch and Homa Bay Branch
The Direct Sales Executive role focuses primarily on marketing and selling the bank’s products to both existing and potential customers. This position plays a critical role in expanding the bank’s customer base while ensuring quality service delivery.
Key Responsibilities and Accountabilities
- Responsible for marketing and selling the bank’s products and services to potential clients across the assigned region.
- Contacting leads generated by the bank or self-sourced, arranging appointments, and presenting the bank’s financial products to customers.
- Guiding clients in completing application forms and submitting them for processing at the designated branches.
- Participating in field activities such as activations, door-to-door campaigns, and other organized marketing initiatives aimed at promoting the bank’s offerings.
- Preparing and submitting regular sales reports that indicate daily, weekly, and monthly sales performance against set targets.
- Ensuring efficient follow-up on leads and maintaining consistent communication with prospective and existing clients to minimize complaints and strengthen customer satisfaction.
- Actively cross-selling additional bank products to the existing client base to maximize the value of each relationship.
- Contributing to overall branch targets by meeting personal quotas and supporting team efforts in achieving collective sales goals.
- Building and nurturing long-term relationships with customers, serving as a key point of contact for inquiries and concerns.
Personal Banking – Nairobi
This role is designed for professionals who will be directly responsible for selling the bank’s personal banking products. The position requires engaging with individual clients, understanding their needs, and providing tailored financial solutions. The officer will interact closely with customers across different stages of the sales cycle, ensuring that products offered align with client expectations while also meeting the bank’s sales objectives.
Purpose
The position is responsible for driving the sale of the bank’s personal banking products, building sustainable relationships with clients, identifying new business opportunities, and ensuring customer satisfaction throughout the process.
Key Responsibilities and Accountabilities
- Marketing and promoting the bank’s range of personal banking products to both new and existing clients.
- Generating and managing leads, including setting up appointments and conducting presentations to potential customers.
- Guiding clients through the completion of application forms, ensuring accuracy and timely submission for branch processing.
- Participating in planned marketing activities, activations, and door-to-door campaigns organized to increase brand visibility and product uptake.
- Preparing periodic sales reports capturing performance against daily, weekly, and monthly sales targets.
- Conducting regular follow-up with leads, providing consistent communication and addressing concerns raised by clients.
- Promoting cross-selling opportunities by offering complementary products to existing clients.
- Managing client relationships to ensure sustained satisfaction, trust, and loyalty.
- Supporting the branch in achieving overall business targets through personal contribution and teamwork.
- Delivering presentations and customized product explanations tailored to the financial needs of individual clients.
- Maintaining professional conduct and upholding the bank’s reputation during all customer engagements.
Application Process
Interested applicants who meet the requirements are encouraged to visit the I&M Bank website at www.imbankgroup.com/ke. Applications can be submitted by navigating to the careers section and selecting the relevant position.
Applications should be submitted as soon as possible but not later than 15th September 2025.
Closing Note
These vacancies present excellent opportunities for individuals seeking to establish or advance their careers in banking, particularly in sales and personal banking services. The roles demand proactive engagement with customers, consistent achievement of sales targets, and a strong commitment to customer relationship management.
Applicants are advised to review the job descriptions carefully and ensure that they align their applications with the expectations outlined for each role.
