The banking industry continues to play a pivotal role in supporting individuals, businesses, and communities through financial services that enhance economic growth and stability. Within this ecosystem, workplace banking schemes have become a crucial solution for employees and employers alike, offering structured lending, repayment convenience, and improved financial planning.
To strengthen its Workplace Banking portfolio and ensure efficient scheme loan management, a leading financial institution in Nairobi is seeking to recruit a Scheme Loan Administration Officer in the Personal Banking division. The role is designed for a professional who can deliver strong administrative and portfolio management support, maintain effective relationships with scheme companies, and ensure risk controls are upheld.
This advert provides an overview of the position, responsibilities, and expectations, offering potential applicants a comprehensive insight into the role before making an application.
Job Title: Scheme Loan Administration Officer
Location: Personal Banking – Nairobi, Nairobi
Job Summary
The Scheme Loan Administration Officer will be responsible for providing administrative support to workplace banking schemes through invoicing, reconciliations, portfolio management, and early debt collection management. The incumbent will work closely with the Workplace Banking Lead to ensure seamless scheme operations, accurate reporting, and risk minimization.
Detailed Job Description
The Scheme Loan Administration Officer will be accountable for a wide range of functions designed to support scheme loan processes and ensure their success. The role requires meticulous attention to detail, strong relationship management, and the ability to identify and mitigate risks early.
The responsibilities are outlined as follows:
1. Loan Invoicing and Adoption
- Timely and accurate preparation of schedules for invoicing to scheme companies.
- Submission of invoices to employers and follow-up to ensure 100 percent adoption.
- Liaising with employers to address any issues arising from invoicing or repayment schedules.
2. Loan Reconciliation and Monitoring
- Conducting thorough real-time reconciliations of schedules to identify dropped or under-booked loans.
- Engaging with employers to determine the causes of discrepancies and initiating reinstatement where applicable.
- Preparing timely reports on dropped loans, analyzing root causes, and recommending corrective actions.
3. Payment Tracking and Reporting
- Monitoring payments due from schemes, ensuring timely application of funds, and reconciling accounts accordingly.
- Maintaining a monthly tracker of loan repayment funds received and applied.
- Preparing comprehensive monthly reports on invoice adoption rates and overall portfolio performance.
4. Portfolio Management
- Executing rollovers or restructures for qualifying check-off loans to prevent regression.
- Facilitating refunds or correcting misrouted funds by coordinating with employers and ensuring balanced suspense accounts.
- Reconciling salary processing schedules, particularly for Government of Kenya employees.
- Issuing stop orders for schemes as part of risk control procedures.
5. Customer Relationship and Retention
- Following up on payments for existing customers who migrate to employers without an existing memorandum of understanding with the bank, ensuring continuity in loan repayment.
- Taking ownership in resolving disputes raised by customers regarding deductions.
- Maintaining strong relationships with all scheme companies to foster cooperation and trust.
6. Risk Management and Compliance
- Collaborating with Workplace Banking Relationship Managers to ensure allocated portfolios perform positively in terms of Portfolio at Risk and Non-Performing Loans.
- Monitoring allocated portfolios to identify arrears and addressing them early to maintain repayment quality.
- Identifying and documenting risks within the allocated portfolio, raising concerns with the team leader, and recommending mitigating strategies.
- Reporting potential or actual money laundering risks, including suspicious transactions, in line with Anti-Money Laundering (AML) policies and procedures.
- Taking primary responsibility for managing and minimizing both inherent and potential risks associated with scheme loans.
7. Collaboration and Culture
- Embracing a culture of teamwork (Pamoja), demonstrating support for colleagues, and aligning with the branch’s and bank’s goals and aspirations.
- Ensuring continuous improvement in processes and upholding the bank’s service standards.
Skills and Competencies Required
The Scheme Loan Administration Officer role requires a combination of technical, analytical, and interpersonal skills to ensure the successful execution of responsibilities. The following competencies are critical:
- Ability to apply financial knowledge and skills toward achieving business goals.
- Strong analytical skills with a keen eye for detail in data management and reporting.
- Risk identification and management capability, with the foresight to address potential challenges proactively.
- Proficiency in the use of banking systems and office management tools, particularly advanced Excel for data handling.
- Strong interpersonal and communication skills, essential for building and maintaining networks with employers, customers, and internal teams.
- Problem-solving skills with the capacity to resolve complex challenges effectively.
- A results-oriented mindset with resilience under demanding circumstances.
- Relationship management skills to maintain strong employer and customer connections.
Academic and Professional Requirements
- Bachelor’s degree from a recognized institution.
- Minimum of one year of working experience in the banking industry, with relevant exposure to portfolio management, scheme loan administration, and risk management.
- Familiarity with the Banking Act and the regulatory framework governing the financial services industry.
- Demonstrated experience in dealing with large volumes of data.
Application Instructions
Interested candidates who meet the requirements are encouraged to submit their applications online. To apply, log onto the institution’s careers page at www.imbankgroup.com/ke, click on careers, and complete the application process for the position of Scheme Loan Administration Officer.
Applications should be submitted as soon as possible but no later than 11th September 2025.
Closing Remarks
The Scheme Loan Administration Officer role offers an opportunity to contribute to the effective delivery of workplace banking services, ensuring employees and employers benefit from structured loan solutions while safeguarding the institution’s financial stability. The position requires a professional who can balance administrative precision, risk management, and relationship building.
