The telecommunications industry continues to grow rapidly in Kenya, driven by increased demand for reliable internet solutions and innovative communication services. To sustain this growth and extend quality services to more customers, a sales team is being expanded to include committed and performance-driven individuals who can directly engage with clients and promote Faiba Fixed products and services. The position available is for Direct Sales Agents in Nairobi, offering a chance to play an integral role in customer acquisition and service promotion.
This role is designed for individuals with a strong interest in sales, customer relations, and service delivery. It requires active engagement with prospective and existing clients to ensure that the organization not only maintains but also expands its customer base. The Direct Sales Agent will contribute to organizational growth by ensuring targets are met, customer needs are identified, and appropriate solutions are recommended.
This job advert provides detailed insights into the responsibilities of the position, the expectations from successful candidates, and the value the role adds to the business. The aim is to ensure that prospective applicants fully understand what the role entails before submitting their applications.
Direct Sales Agent Role
The Direct Sales Agent position involves more than simply selling products. It is a comprehensive customer-facing role where the agent identifies opportunities, resolves issues, provides feedback for service improvement, and contributes to the collective performance of the sales team. The role comes with clear targets and expectations, but it also offers room for growth for individuals who are committed to building relationships with customers and understanding market dynamics.
Job Responsibilities
The role of the Direct Sales Agent includes a wide range of duties that are centered on customer acquisition, service promotion, and market feedback. These responsibilities ensure that sales activities are carried out effectively and that the company remains competitive in a fast-changing industry.
- Sourcing New Business Leads
The Direct Sales Agent is expected to actively seek out new business opportunities. This includes identifying potential customers, initiating conversations, and presenting available products and services in a way that resonates with client needs. This proactive approach to sourcing ensures a constant pipeline of new leads, which is vital for achieving set sales targets. - Servicing Accounts and Order Fulfilment
In addition to acquiring new clients, the role involves maintaining relationships with existing customers by ensuring timely delivery of services and resolving any challenges that arise. The agent is required to process customer orders, ensure proper fulfilment, and keep clients updated on service developments. - Reporting and Feedback to Management
Accurate reporting forms a significant part of the role. Agents are required to keep management updated on trade activities through daily call reports, weekly work plans, and periodic territory analyses. This structured reporting ensures accountability and enables the organization to track progress against targets. - Monitoring Market Trends
The Direct Sales Agent must stay informed on current market conditions. This includes gathering intelligence on competitor pricing, new products, distribution strategies, and customer preferences. By monitoring trends, the agent can provide valuable insights that help the company remain competitive. - Recommending Innovations
To keep pace with industry developments, the agent is encouraged to recommend improvements in product design and service delivery. Suggestions for innovative approaches can influence how services are packaged and presented to clients. - Resolving Customer Complaints
Customer satisfaction is crucial to business growth. The Direct Sales Agent will investigate customer complaints, propose practical solutions, prepare follow-up reports, and escalate issues where necessary. Handling complaints effectively fosters trust and enhances customer loyalty. - Maintaining Sales Records
Organized record-keeping is an essential responsibility. The agent will be tasked with managing sales data, ensuring accuracy, and updating records in line with company policies. Proper documentation supports transparency and simplifies future reference. - Contributing to Team Efforts
While the role requires independent effort, collaboration remains important. The Direct Sales Agent is expected to contribute to the overall team performance, assist colleagues when necessary, and ensure shared targets are achieved.
Qualifications
Applicants interested in this position should meet the following requirements:
- A degree or diploma in a business-related field is preferred.
- At least one year of relevant work experience in sales, customer relations, or merchandising.
- Strong motivation and a results-driven mindset.
- Excellent communication and negotiation skills, with the ability to collaborate effectively in a team environment.
- Customer-oriented attitude with a focus on building and maintaining relationships.
- Ability to identify prospects proactively and use available tools to achieve sales goals.
- Strong organizational and planning abilities, with the capacity to manage multiple tasks to completion.
- A sense of ownership of the brand and its values.
Job Location
The available position is based in Nairobi, a central hub for business activity. This provides sales agents with access to a diverse client base and opportunities to grow within a competitive environment.
Department
Sales Department – the candidate will join a dedicated team of sales professionals tasked with achieving ambitious customer acquisition and retention goals.
Employment Type
Contract – the role offers a contractual engagement, giving agents the chance to demonstrate their skills and grow within the sales function while delivering measurable results.
Application Process
Interested applicants who meet the above qualifications are invited to apply for the position. All applications must be submitted via the provided email address within the specified deadline. Applicants are advised to ensure that all application documents are complete and clearly outline their suitability for the role.
