CIC Life Assurance, a subsidiary of CIC Insurance Group, is inviting applications for the position of Head of Agency Training. This is a senior leadership role within the Life Operations Division and is central to the company’s commitment to equipping Financial Advisors with the knowledge, skills, and regulatory awareness needed to deliver exceptional service and achieve sustainable business growth.
Reporting directly to the Head – Life Operations, the Head of Agency Training will be responsible for designing, implementing, and managing comprehensive training initiatives that enhance the performance of Financial Advisors. The role involves strategic planning, operational execution, and governance oversight, while also fostering a culture of learning, professional development, and ethical selling.
This opportunity is suited to a seasoned professional with deep expertise in training design, life insurance products, and sales processes. The successful candidate will demonstrate strong leadership and the ability to inspire, coach, and transform the agency force into a high-performing sales team.
Purpose of the Role
The Head of Agency Training will lead the design, execution, and continuous improvement of training programs tailored for Financial Advisors. The role ensures that advisors are equipped with the necessary technical knowledge, product understanding, sales capabilities, and regulatory awareness. Additionally, the position contributes to succession planning, talent development, and the creation of a high-performance sales culture within CIC Life Assurance.
Primary Responsibilities
Strategic Responsibilities
- Training Strategy Development: Develop a comprehensive training and development strategy that aligns with CIC Life Assurance’s business objectives and growth targets in the life insurance sector.
- Training Needs Analysis: Conduct systematic assessments of training needs through field evaluations, performance data, and consultations with sales leaders.
- Business Alignment: Ensure that training activities contribute to strategic sales objectives, customer retention, and brand positioning.
- Talent Development: Implement structured programs to identify and nurture high-potential Financial Advisors and future leaders within the agency force.
- Industry Research: Monitor trends in life insurance sales, digital training methodologies, and competitor practices to maintain industry relevance.
- Budget Oversight: Manage training budgets, ensuring cost-effectiveness and measurable return on investment.
Operational Responsibilities
- Curriculum Development: Design and update training programs covering life insurance products, financial planning, regulatory requirements, ethical selling, and customer engagement strategies.
- Training Delivery: Oversee the facilitation of onboarding programs, product training, sales coaching, refresher courses, and blended learning initiatives.
- Scheduling and Logistics: Develop and manage annual training calendars, coordinating venues, materials, trainers, and communications.
- Field Coaching: Provide practical sales coaching, role-playing exercises, and real-life scenario training to reinforce technical and sales skills.
- Evaluation and Impact Measurement: Implement mechanisms to measure training effectiveness using participant feedback, performance data, and knowledge assessments.
- Compliance Training: Deliver training on regulatory frameworks, anti-money laundering (AML) protocols, and know-your-customer (KYC) guidelines.
Governance Responsibilities
- Compliance Oversight: Ensure all training programs comply with Insurance Regulatory Authority (IRA) requirements and internal company standards.
- Record Management: Maintain accurate training records for audit purposes, certification tracking, and regulatory reviews.
- Risk Management: Identify and address compliance risks linked to training delivery and processes.
Culture and Leadership Responsibilities
- Team Building: Establish and nurture a high-performing training team with effective succession planning.
- Learning Culture: Promote a culture of continuous learning, ethical conduct, and customer-first values among the agency force.
- Stakeholder Collaboration: Partner with Agency Services and Sales departments to enhance engagement, motivation, and recognition for top-performing advisors.
- Individual Development Planning: Support Financial Advisors in creating personalized development and career growth plans.
- Leadership by Example: Demonstrate transformational leadership that inspires innovation, accountability, and performance excellence.
Key Skills, Knowledge, Experience, and Competencies
The Head of Agency Training role requires a combination of technical knowledge, leadership capabilities, and industry expertise. Essential areas include:
- Expertise in life insurance products and sales processes.
- Strong instructional design skills and mastery of adult learning methodologies.
- Effective leadership and coaching ability, with proven experience leading training teams.
- Excellent presentation, facilitation, and communication skills.
- Proficiency in performance evaluation, training impact measurement, and needs assessment.
- Stakeholder engagement and cross-functional collaboration skills.
- Project management expertise to oversee training programs, budgets, and timelines.
- Flexibility and adaptability to meet dynamic training needs within the insurance sector.
Academic and Professional Requirements
- Education: A bachelor’s degree in Business, Finance, Insurance, or a related field.
- Professional Qualifications: Professional certification in insurance such as COP, LOMA, or a Diploma in Insurance.
- Certified Trainer: A recognized Trainer of Trainers (ToT) qualification or equivalent is required.
Experience Required
- A minimum of six years of relevant experience.
- Demonstrated success in designing, developing, and delivering training programs specifically for insurance sales teams or Financial Advisors.
CIC Insurance Core Values
CIC Insurance Group emphasizes values that underpin its performance and guide the behavior of employees:
- Integrity – Commitment to fairness and transparency in all engagements.
- Dynamism – Passion and innovation in delivering solutions.
- Performance – Efficiency, effectiveness, and results-driven service.
- Cooperation – Embodying the cooperative spirit in teamwork and service delivery.
Application Process
If you meet the above professional and academic qualifications and are ready to deliver on this mandate, applications should be submitted strictly through the company’s career portal:
Ensure that the application clearly indicates the position being applied for.
The deadline for applications is 11th September 2025. Only shortlisted candidates will be contacted. If you do not hear from CIC Life Assurance by 31st October 2025, consider your application unsuccessful.
This position is open to both internal and external candidates.
