M-KOPA, a leading technology-driven finance and investment company operating across Africa, continues to transform access to essential services by offering innovative financial solutions. With a presence in Kenya, Nigeria, and other markets, the company empowers individuals and communities through lending and investments that unlock possibilities for growth. M-KOPA is seeking talented professionals to join its dynamic team and contribute to its mission of expanding financial inclusion across emerging markets.
Currently, the organization is inviting applications for two key roles: Senior Backend Engineer and Junior Fraud Analyst. Both positions are integral to the company’s ongoing expansion and commitment to innovation, security, and operational excellence. Below is an in-depth overview of the roles, including responsibilities and expectations.
Junior Fraud Analyst
Location: Kenya
The Junior Fraud Analyst role is essential in safeguarding M-KOPA’s financial ecosystem against fraudulent activities. As the company continues to expand its services in lending and investments, ensuring transaction security and customer trust remains a top priority. The Junior Fraud Analyst will assist in monitoring, investigating, and preventing fraudulent activities, supporting the company’s mission to provide secure financial services.
Key Responsibilities
- Fraud Detection and Monitoring
- Monitor customer transactions and activities to identify unusual or suspicious behavior.
- Use fraud detection systems and analytical tools to flag potential cases of fraud.
- Report irregular activities for further review and investigation by the fraud prevention team.
- Case Investigation
- Assist in gathering evidence and documentation related to suspected fraud cases.
- Support senior fraud analysts in conducting detailed investigations into fraudulent activities.
- Maintain accurate records of all fraud investigations, ensuring data integrity.
- Risk Assessment and Prevention
- Participate in analyzing fraud patterns and identifying emerging threats.
- Contribute to the development and implementation of measures aimed at preventing fraud.
- Suggest improvements in systems and processes to reduce fraud risks.
- Collaboration and Reporting
- Collaborate with cross-functional teams including customer service, operations, and compliance to address fraud-related concerns.
- Prepare reports summarizing fraud trends, investigation findings, and recommended preventive actions.
- Communicate effectively with stakeholders, providing clear updates on ongoing cases and prevention measures.
- Customer Support and Education
- Assist in handling customer inquiries related to fraud, ensuring timely and professional responses.
- Support initiatives aimed at educating customers about fraud risks and preventive practices.
- Contribute to building trust by ensuring that customer accounts and transactions are secure.
- Continuous Learning and Adaptation
- Stay updated on the latest fraud tactics and methods in the financial industry.
- Participate in training sessions to enhance knowledge of fraud detection tools and investigative techniques.
- Adapt quickly to new fraud detection systems and technologies as they are introduced by the company.
The Junior Fraud Analyst role is suited to individuals with strong analytical skills, attention to detail, and a keen interest in risk management and financial security. The individual will play a vital role in protecting both the company and its customers from fraudulent activities.
Conclusion
M-KOPA offers opportunities for professionals seeking to make an impact in financial technology and services across Africa. The positions of Senior Backend Engineer and Junior Fraud Analyst provide avenues to contribute to innovation, system security, and customer trust within a rapidly growing company.
Both roles are designed for individuals who are ready to take on challenges that come with advancing financial inclusion, supporting business growth, and safeguarding operations. M-KOPA values individuals who bring expertise, commitment, and a problem-solving mindset to their roles.
