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Job Description
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- Direct Reports: Department Heads (Front Office, Housekeeping, Food & Beverage, Health Club, Culinary).
- Indirect Reports: Supervisors and line-level team members within Operations divisions.
- Act as a key member of the Executive Committee, embedding a spirit of collaboration and continuous improvement throughout both properties.
- Provide strategic and operational leadership, ensuring the consistent application of company values and service standards.
- Lead revenue and yield management initiatives in Rooms and Food & Beverage, supporting revenue optimization and profit targets.
- Oversee the timely and accurate preparation of monthly operational and financial reports for all relevant departments.
- Promote a culture of open communication by regularly sharing information and updates with colleagues and teams.
- Facilitate or participate in regular meetings to review progress, address concerns and align on objectives.
- Support the effective management of budgets and resources, ensuring decisions are made responsibly and within financial guidelines.
- Champion the development and growth of team members and peers by encouraging ongoing learning, coaching and feedback.
- Implement, monitor and adhere to company policies, standard operating procedures and best practices to uphold organizational standards.
- Foster an inclusive, high-performing work environment that reflects the company’s values and encourages shared success.
- Attend relevant meetings, forums or committees to stay informed and contribute to business priorities.
- Celebrate individuality and champion inclusion, creating a sense of belonging for all
- Act with honesty, professionalism and transparency in every interaction
- Take initiative, care for the details and create unforgettable moments for guests, clients and colleagues
- Build and nurture genuine connections within our teams, our community and with those we serve.
- Lead by example, with empathy, curiosity, and a commitment to exceeding expectations
- Foster a spirit of collaboration, support and shared purpose across all areas of our business.
- Uphold company standards by following all relevant policies, procedures and brand guidelines
- Demonstrate professionalism and a positive approach in all working relationships with colleagues, guests, clients and partners
- Contribute to a safe and secure environment by adhering to all health, safety and security requirements
- Maintain the confidentiality of sensitive information relating to guests, colleagues and the company
- Take part in learning, development or training initiatives as required, to support your ongoing growth and adaptability
- Work constructively within your team and with other departments, supporting a cooperative and collaborative workplace culture
Qualifications
- Essential: University degree in Hospitality Management, Business Administration, or a related discipline.
- Desirable: Postgraduate qualification or professional certification in hospitality management, business administration, or a related field.
- Desirable: Membership of a relevant professional association or institute
- Essential: Significant experience (minimum five years) in luxury or upscale hotel operations, with at least two years in a senior leadership position (such as Director of Operations or Hotel Manager) within a multi-departmental environment.
- Essential: Proven track record of managing operational teams and coordinating multiple departments (Front Office, Housekeeping, Food & Beverage, etc.).
- Desirable: Previous experience with cluster or multi-property operations.
- Desirable: Strong background in both Rooms and Food & Beverage divisions, including yield and revenue management.
Additional Information
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift
- Frequent standing and walking throughout shift
- Occasional lifting and carrying up to 30 lbs
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
