CREDIT CONTROLLER. (DEADLINE: 24TH SEPTEMBER 2025)
PCEA Kikuyu Hospital, a leading mission-based healthcare institution, is seeking a highly competent and motivated individual to fill the position of Credit Controller. The hospital is dedicated to providing quality, affordable healthcare and training services driven by Christian values and has four units namely, General, Eye, Orthopaedic & Rehabilitation, and Dental. In addition, the hospital has a School of Nursing, and a satellite clinic which is located at Matasia in Ngong. We are committed to ethical stewardship and financial accountability in fulfilling our mission.
Position Title: Credit Controller
Location: PCEA Kikuyu Hospital
Reports To: Finance Manager
Employment Type: Full-time
Job Purpose
The Credit Controller is a key leadership role within the finance team, responsible for managing the entire credit control function of the hospital. The position exists to optimize cash flow, minimize bad debt, and ensure the hospitals financial stability while upholding its compassionate mission. The role involves leading a team, developing effective credit policies, and managing patient accounts with a balance of financial acumen and empathetic customer service.
- Lead, mentor, and manage the Credit Control team, fostering a culture of professionalism, efficiency, and empathy.
- Assign workloads, set performance objectives, conduct regular performance reviews, and identify training needs.
- Develop and implement efficient workflows and processes for the credit control section.
- Develop, implement, and regularly review the hospitals credit control policies and procedures, ensuring they align with the hospital’s mission and financial goals.
- Oversee the entire debtors book (patient and third-party receivables) and ensure timely collection of all outstanding debts.
- Monitor aged debt reports closely and implement a proactive, staged approach to collections (reminders, statements, phone calls, final demands).
- Manage relationships with external debt collection agencies and legal advisors, instructing them only as a last resort and in accordance with hospital policy.
- Prepare accurate weekly and monthly cash flow forecasts based on expected collections.
- Prepare monthly credit control reports for the Finance Manager, detailing performance against targets, aged debt analysis, and key challenges.
- Ensure all interactions with patients and their families are handled with sensitivity, professionalism, and discretion, reflecting the caring values of the hospital.
Academic Qualifications:
- A Bachelors degree in Finance, Accounting, Business Administration, or a related field.
- Professional qualification (e.g., ACCA, CPA, Credit Management certification).
- Minimum of 5-7 years of experience in a credit control role, with at least 2-3 years in a supervisory or management capacity.
- Experience within a healthcare setting is highly desirable.
- High proficiency in MS Office Suite (especially Excel) and experience with accounting/ERP software.
- Experience with hospital management systems is a plus.
Competencies and Skills
- Leadership & People Management
- Financial Acumen
- Communication Skills
- Negotiation & Conflict Resolution
- Resilience & Empathy
- Analytical & Problem-Solving
- Organization
Why Join Us:
- Opportunity to contribute to a meaningful cause in healthcare
- Work in a supportive, mission-driven environment
How to Apply:
For more details and how to apply, visit the hospital website for an online recruitment form.
Website: www.pceakikuyuhospital.org
Application deadline will be on 24th September 2025. Only shortlisted candidates will be contacted.
JOB DESCRIPTION FOR THE CREDIT CONTROLLER
Position Title: Credit Controller
Department: Finance
Reports To: Finance Manager
Location: PCEA Kikuyu Hospital
Employment Type: Full-Time
Job Purpose:
The Credit Controller is a key leadership role within the finance team, responsible for managing the entire credit control function of the hospital. The position exists to optimize cash flow, minimize bad debt, and ensure the hospitals financial stability while upholding its compassionate mission. The role involves leading a team, developing effective credit policies, and managing patient accounts with a balance of financial acumen and empathetic customer service.
Key Responsibilities:
Leadership & Team Management
- Lead, mentor, and manage the Credit Control team, fostering a culture of
- professionalism, efficiency, and empathy.
- Assign workloads, set performance objectives, conduct regular performance reviews,
- and identify training needs.
- Develop and implement efficient workflows and processes for the credit control section.
Credit Policy & Strategy
- Develop, implement, and regularly review the hospitals credit control policies and
- procedures, ensuring they align with the hospital’s mission and financial goals.
- Establish appropriate credit limits for patients and corporate clients (e.g., insurers, companies, NGOs).
- Design and manage flexible, compassionate payment plans for patients in genuine financial hardship, in consultation with social services where appropriate.
Debt Management & Collections
- Oversee the entire debtors book (patient and third-party receivables) and ensure timely collection of all outstanding debts.
- Monitor aged debt reports closely and implement a proactive, staged approach to collections (reminders, statements, phone calls, final demands).
- Manage relationships with external debt collection agencies and legal advisors, instructing them only as a last resort and in accordance with hospital policy.
- Make recommendations for debt write-off and bad debt provisioning, following strict approval protocols. Cash Flow Optimization
- Prepare accurate weekly and monthly cash flow forecasts based on expected collections.
- Report on key performance indicators (KPI) such as Days Sales Outstanding (DSO), collection rates, and aged debt analysis.
- Implement strategies to reduce the average collection period and improve working capital.
Reporting & Analysis
- Prepare monthly credit control reports for the Finance Manager, detailing performance against targets, aged debt analysis, and key challenges.
- Provide insightful analysis on debt trends, highlighting areas of concern and recommending corrective actions.
- Present reports and findings at finance meetings as required. Customer Service & Patient Relations
- Ensure all interactions with patients and their families are handled with sensitivity, professionalism, and discretion, reflecting the caring values of the hospital.
- Resolve complex billing and payment queries efficiently and fairly.
- Train the credit control team on empathetic communication and conflict de-escalation techniques.
Compliance & System Management
- Ensure full compliance with national credit legislation and data protection laws.
- Liaise with the IT department to maximize the use of the hospitals billing and patient information system (e.g., ERP system) for credit control efficiency.
- Maintain impeccable records of all collection activities and patient communication.
Qualifications and Experience:
Education
- A Bachelors degree in Finance, Accounting, Business Administration, or a related field.
- Professional qualification (e.g., ACCA, CPA, Credit Management certification).
Experience
- Minimum of 5-7 years of experience in a credit control role, with at least 2-3 years in a supervisory or management capacity.
- Experience within a healthcare setting is highly desirable.
Technical Skills
- High proficiency in MS Office Suite (especially Excel) and experience with accounting/ERP software.
- Experience with hospital management systems is a plus.
Competencies and Skills
- Leadership & People Management
- Proven ability to lead, motivate, and develop a team.
- Financial Acumen
- Strong understanding of credit management principles, cash flow, and financial reporting.
- Communication Skills
- Exceptional verbal and written communication skills, with the ability to explain complex
- financial matters clearly and compassionately.
- Negotiation & Conflict Resolution
- Skilled in negotiating payment plans and resolving disputes amicably.
- Resilience & Empathy
- Ability to handle difficult conversations with tact, empathy, and firmness. Must be able to
- balance financial targets with the humanitarian mission of the hospital.
- Analytical & Problem-Solving
- Strong analytical skills with a proactive approach to identifying and solving problems.
Organization
- Excellent organizational and time management skills, with the ability to prioritize a demanding workload.
Working Conditions
- Office-based environment within a hospital setting.
- May require occasional extended hours during month-end or audit periods.
