Equity Afya is opening its doors to talented and passionate individuals ready to make an impact in the healthcare sector. With a strong commitment to excellence in service delivery and community-focused healthcare, Equity Afya is seeking motivated professionals to join its growing team.
We are currently recruiting for Front Office/Reception and Pharmaceutical Technologist roles across our facilities. These opportunities are designed for individuals who are customer-oriented, skilled in their respective fields, and committed to driving efficiency in healthcare service delivery.
This article outlines each role in detail, including the responsibilities and requirements, to help you determine if you are the right fit for our team. Refer to the attached PDF for more details.
Position 1: Front Office/Reception – Kapsabet
The Front Office/Reception team plays a critical role as the first point of contact for patients and visitors. This role requires professionalism, excellent communication skills, and the ability to create a welcoming environment while ensuring efficient administrative processes.
Key Responsibilities
- Welcome and guide patients and visitors courteously, ensuring they feel comfortable and valued.
- Manage front desk operations, including handling inquiries, appointments, and directing clients to appropriate departments.
- Maintain patient records accurately through the Health Management Information Systems (HMIS).
- Support administrative tasks such as filing, correspondence, and documentation management.
- Coordinate with healthcare professionals to ensure smooth patient flow and service delivery.
- Uphold confidentiality and integrity in managing patient and organizational information.
- Assist in billing, processing payments, and ensuring financial records at the reception are accurate.
- Provide timely updates and reports on front office operations to supervisors.
- Handle phone calls, emails, and other communication channels promptly and professionally.
- Address complaints or concerns from patients with empathy and escalate them appropriately where necessary.
Qualifications/Requirements
- Diploma in Front Office Administration, Business Administration, Health Records, or an equivalent qualification.
- At least two (2) years of experience in a service-oriented industry.
- Proficiency in computer skills, with emphasis on Health Management Information Systems.
- Excellent communication and interpersonal skills.
This role is well-suited for individuals who thrive in people-facing positions, enjoy managing administrative processes, and can handle tasks with both efficiency and empathy.
Position 2: Pharmaceutical Technologist – Kimende
The Pharmaceutical Technologist position is vital in ensuring that patients receive safe, accurate, and timely pharmaceutical services. This role calls for a detail-oriented professional with strong knowledge of pharmacy operations and a dedication to patient care.
Key Responsibilities
- Dispense prescribed medications accurately and provide clear instructions to patients on proper use.
- Manage pharmacy inventory, including ordering, stocking, and maintaining accurate records of pharmaceutical supplies.
- Advise patients on drug interactions, side effects, and proper medication adherence.
- Ensure compliance with all regulatory standards and ethical guidelines in pharmaceutical practice.
- Maintain accurate dispensing records and submit reports as required by management.
- Collaborate with doctors, nurses, and other healthcare staff to support patient treatment plans.
- Uphold hygiene and safety standards in the pharmacy to protect patients and staff.
- Provide exceptional customer service by addressing patient questions and concerns promptly.
- Monitor stock levels and manage expiries to minimize losses.
- Support health awareness initiatives by educating patients on safe medication practices.
Requirements
While specific qualifications were not outlined in the initial details provided, candidates for this role are expected to demonstrate strong professional knowledge, a customer-focused mindset, and an ability to work effectively in a fast-paced healthcare environment. Refer to the attached PDF for more details on the Pharmaceutical Technologist position.
Why Join Equity Afya?
At Equity Afya, we believe in creating a professional environment that supports both personal and career growth. Joining our team means becoming part of a healthcare institution dedicated to quality, accessibility, and patient-centered care. Employees enjoy a supportive culture, opportunities for development, and the satisfaction of making a meaningful difference in the community.
These roles are ideal for professionals who are not only qualified but also passionate about healthcare service delivery. We are seeking individuals who embody teamwork, respect, professionalism, and integrity.
How to Apply
If you are enthusiastic about joining Equity Afya and meet the qualifications for the Front Office/Reception (Kapsabet) or Pharmaceutical Technologist (Kimende) roles, we encourage you to apply.
Application Process for Front Office/Reception – Kapsabet
If you match the above qualifications, send your CV, cover letter, and copies of your professional and academic certificates to:
[email protected]
Subject Line: Application for Front Office/Reception Role – Equity Afya Kapsabet
Deadline: 20th September 2025
Only shortlisted candidates will be contacted.
Application Process for Pharmaceutical Technologist – Kimende
For the Pharmaceutical Technologist position, please refer to the attached PDF for complete application instructions. If online application is provided, use the
